Carrier Your account is not eligible...

Discussion in 'iPhone' started by lordofthereef, Sep 14, 2014.

  1. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #1
    I noticed that some versions of the 6 were still available for 9/19 delivery or pickup, so I was going to get an order set up for my wife.

    I still get a similar error as when I tried to order a Plus for myself launch night. What gives? :mad:

    [​IMG][/URL][/IMG]
    When I log onto AT&T it states that I am just fine in terms of a Next plan. Checking eligibility on Apple's sight also confirms that I am good up until I try and go through the checkout process.
     
  2. nostresshere macrumors 68030

    Joined:
    Dec 30, 2010
    #2
    You could help others help you.

    What market?
    Where?
    When was you last upgrade?
    What service do you have?
    What plan on you on?
     
  3. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #3
    And what did your carrier tell you when you called them?

    You did call them, right?
     
  4. lordofthereef, Sep 14, 2014
    Last edited: Sep 14, 2014

    lordofthereef thread starter macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #4
    Boston MA (sorry, thought that was implied from my location tag :)
    Two years ago. Texting, checking upgrades online, everything states I am good
    AT&T
    Family share 10GB with four lines

    Yep. Called them day one. And they don't have any idea. AT&T can order me a phone with 3-4 weeks delivery.
     
  5. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #5
    Then I'd suggest ordering from AT&T. You'll get in "line" and get your upgrade price.

    There is something wrong with your record where Apple thinks you are not eligible but AT&T thinks you are. Sounds like a glitch. It happens. It is likely something that will require some troubleshooting to fix, but in the meantime you'd be better off getting any order in.

    Good luck.
     
  6. lordofthereef thread starter macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #6
    When I read about NYC resident unable to use Next through Apple, this was the error they were getting. I am just not seeing this info about the Boston market.

    ----------

    Anothe caveat I forgot to mention...

    We move on the 25th. So shipping (right now) is not much of an option.

    I would also like to avoid the sales tax by hopping over the NH, but that is not a MUST.
     
  7. AutoUnion39 macrumors 601

    AutoUnion39

    Joined:
    Jun 21, 2010
    #7
    That's weird. I'm in the same market and it worked fine for me.

    I was thinking of going up to Nashua to get my 6+ too, but wasn't available for pick up when I was able to Pre order. Stuck at Boylston.
     
  8. lordofthereef thread starter macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #8
    I guess I will call Apple.
     
  9. lordofthereef thread starter macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #9
    Just called. Shocked to get through with zero hold time...

    Anyway, they have no idea why the website is saying that. They were able to order over the phone for me...
     
  10. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #10

    Awesome! Hope you get it soon.
     
  11. lordofthereef thread starter macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #11
    Me too. Birthday gift for the lady :)

    She will be excited to get it over a month early. And in my own greedy way I will be happy to be comparing both models first hand (assuming I get a 6 Plus by standing outside for more hours than I want to think about right now).
     

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