I think if it was me, that would be the last straw! I would forward every one of those those email to a certain Mr Jobs at Apple.com.
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"your apple id has been disabled"
- Thread starter gimmeiphone
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I did earlier today. Hope it gets fixed. Forgot how limiting these devices are without the ability to install new apps.
Could be worse
I've had £125 withdrawn by fraud via my iTunes account and I've only had a single recipt for one of the five £25 gift vouchers sent via email to someone in China.
I keep asking for the other four recipts and it just falls on deaf ears, how the hell am I susposed to go to my Bank if I cant provide the recipts, I'm Apples customer after all.
Three things that bloody annoy me.
1) I'm in the UK what the hell does the FTC have to do with the UK, its an American body.
2) When ever I buy something I get a recipt, it's almost like Apple know my account has been subjected to fraud but they don't give a damn.
3) They end their emails with Have a great day!!
#1 Just proves that Apple are just cuting and pasting in a standard reply and just can't be bothered.
And I can't even understand what they mean by :-
"Andy, setting up of allowance to a particular account is considered only one purchase of an allowance. The order number is XXXXXXXXXX for which you have received the receipt. No separate receipts for each allowance installment are provided once the allowance is set for an account."
Dear Andy,
Greetings from iTunes Store Customer Support. I understand that there are some unauthorized purchases on your credit card which were made on iTunes Store. I know it is of significant concern whenever something unusual happens to your bank account or credit card. My name is Sunil and I will be glad to assist you on this issue.
Andy, setting up of allowance to a particular account is considered only one purchase of an allowance. The order number is XXXXXXXXXX for which you have received the receipt. No separate receipts for each allowance installment are provided once the allowance is set for an account.
I regret not being able to assist you further with this, but Apple is bound by the FTC to have the consumer report the incident to their financial institution, and to assist that institution with it's investigation.
I must encourage you to contact and dispute any unknown charge with your financial institution as mentioned. We will gladly share confidential information about the account with officials from your bank or law enforcement during the course of an official investigation.
Dealing with unauthorized purchases is not something Apple takes lightly. To help clarify things for you, it is not our policy to disclose information about suspect accounts to anyone but authorized officials from your financial institution or law enforcement. We ask all customers to dispute charges personally with their financial institution. This gives all parties involved (including yourself) a legal standing in any further investigation of the matter.
This also makes your financial institution aware that your credit card information may have been breached so they can protect you from further unauthorized use of this information and help you identify other signs of abuse.
If you suspect you are the victim of identity theft, consider following these recommendations:
- Contact the fraud departments of any consumer reporting company to place a fraud alert on your credit report.
- Close the accounts that you believe have been used without your knowledge.
Thank you for your understanding in this matter, Andy.
Have a great day!!
Sincerely,
Sunil
iTunes Store Customer Support
Please Note: I work from Friday-Tuesday from 11AM - 8PM CST
I've had £125 withdrawn by fraud via my iTunes account and I've only had a single recipt for one of the five £25 gift vouchers sent via email to someone in China.
I keep asking for the other four recipts and it just falls on deaf ears, how the hell am I susposed to go to my Bank if I cant provide the recipts, I'm Apples customer after all.
Three things that bloody annoy me.
1) I'm in the UK what the hell does the FTC have to do with the UK, its an American body.
2) When ever I buy something I get a recipt, it's almost like Apple know my account has been subjected to fraud but they don't give a damn.
3) They end their emails with Have a great day!!
#1 Just proves that Apple are just cuting and pasting in a standard reply and just can't be bothered.
And I can't even understand what they mean by :-
"Andy, setting up of allowance to a particular account is considered only one purchase of an allowance. The order number is XXXXXXXXXX for which you have received the receipt. No separate receipts for each allowance installment are provided once the allowance is set for an account."
Dear Andy,
Greetings from iTunes Store Customer Support. I understand that there are some unauthorized purchases on your credit card which were made on iTunes Store. I know it is of significant concern whenever something unusual happens to your bank account or credit card. My name is Sunil and I will be glad to assist you on this issue.
Andy, setting up of allowance to a particular account is considered only one purchase of an allowance. The order number is XXXXXXXXXX for which you have received the receipt. No separate receipts for each allowance installment are provided once the allowance is set for an account.
I regret not being able to assist you further with this, but Apple is bound by the FTC to have the consumer report the incident to their financial institution, and to assist that institution with it's investigation.
I must encourage you to contact and dispute any unknown charge with your financial institution as mentioned. We will gladly share confidential information about the account with officials from your bank or law enforcement during the course of an official investigation.
Dealing with unauthorized purchases is not something Apple takes lightly. To help clarify things for you, it is not our policy to disclose information about suspect accounts to anyone but authorized officials from your financial institution or law enforcement. We ask all customers to dispute charges personally with their financial institution. This gives all parties involved (including yourself) a legal standing in any further investigation of the matter.
This also makes your financial institution aware that your credit card information may have been breached so they can protect you from further unauthorized use of this information and help you identify other signs of abuse.
If you suspect you are the victim of identity theft, consider following these recommendations:
- Contact the fraud departments of any consumer reporting company to place a fraud alert on your credit report.
- Close the accounts that you believe have been used without your knowledge.
Thank you for your understanding in this matter, Andy.
Have a great day!!
Sincerely,
Sunil
iTunes Store Customer Support
Please Note: I work from Friday-Tuesday from 11AM - 8PM CST
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Still nothing even after emailing sjobs. Bought the Verizon iPhone on the 3rd via preorder and haven't been able to download one app!
Still nothing even after emailing sjobs. Bought the Verizon iPhone on the 3rd via preorder and haven't been able to download one app!
Might have to wait a day or two,while they look into it, but I bet you get answer. Hopefully, there is some tail kicking going on.
Might have to wait a day or two,while they look into it, but I bet you get answer. Hopefully, there is some tail kicking going on.
I will keep you posted. Nothing so far.
Me too...
Back in early January we had $100 fraudulent charges. We cancelled that particular credit card, and had Apple remove the charges from the AppleID account.
Fast forward to last weekend. My 9 year old daughter has been saving for 6 months to buy an iPod touch. There were at least 9 different ways iTunes failed us.
1) We buy it and go out to eat lunch, discover we can't use it until plugged in with iTunes. Feh.
2) Try to set up the account for her, fails because she's too young. Loses form information.
3) Google around only to find out that the only way to create an account for a minor is to give them "allowance". With a recurring credit card fee. WTF?
4) Stepped through the process, and that's when I started seeing the 'appleid is disabled', and thought it was the security error. Of course the form information is lost and must be re-entered each time.
5) The web pages are blinkin' useless. There doesn't seem to be any support for this topic at all.
6) I reset the password umpteen times. No joy, no clues, just continues 'applieid is disabled'.
7) I email support on Sunday. This morning (wednesday) I get an email suggesting I buy an allowance for my daughter...(which of course doesn't work because the appleid is disabled).
At this point my wife's iPhone appleid doesn't work, nor does my daughter's iPod Touch.
I /was/ thinking about getting an iPad2, but after this experience I feel well and truly burned.
Apple created an amazing set of devices, and then thoroughly ruined them by draconian policies, and only allowing access to the device through crappy software. It's why I originally bought a Nexus One phone rather than an iPhone 3GS.
My only hope is that *someone* can get Honeycomb working on a decent tablet with SD card support, and without constantly trying to reach into my pocket! Go Google!
-Ken
Back in early January we had $100 fraudulent charges. We cancelled that particular credit card, and had Apple remove the charges from the AppleID account.
Fast forward to last weekend. My 9 year old daughter has been saving for 6 months to buy an iPod touch. There were at least 9 different ways iTunes failed us.
1) We buy it and go out to eat lunch, discover we can't use it until plugged in with iTunes. Feh.
2) Try to set up the account for her, fails because she's too young. Loses form information.
3) Google around only to find out that the only way to create an account for a minor is to give them "allowance". With a recurring credit card fee. WTF?
4) Stepped through the process, and that's when I started seeing the 'appleid is disabled', and thought it was the security error. Of course the form information is lost and must be re-entered each time.
5) The web pages are blinkin' useless. There doesn't seem to be any support for this topic at all.
6) I reset the password umpteen times. No joy, no clues, just continues 'applieid is disabled'.
7) I email support on Sunday. This morning (wednesday) I get an email suggesting I buy an allowance for my daughter...(which of course doesn't work because the appleid is disabled).
At this point my wife's iPhone appleid doesn't work, nor does my daughter's iPod Touch.
I /was/ thinking about getting an iPad2, but after this experience I feel well and truly burned.
Apple created an amazing set of devices, and then thoroughly ruined them by draconian policies, and only allowing access to the device through crappy software. It's why I originally bought a Nexus One phone rather than an iPhone 3GS.
My only hope is that *someone* can get Honeycomb working on a decent tablet with SD card support, and without constantly trying to reach into my pocket! Go Google!
-Ken
Happened to my brother last week -- account was restored after an email and a 2 day wait.
I have same issue, apple id disabled.
I have the same issue, I've reset my apple id 3 times, i can log in and see account but unable to download apps or update my current ones. I don't know if this has something to do with it but I have an ipod with apps on it. Im no longer using it because I've purchased the iphone, i've sync the iphone and now i'm getting the disabled issue.... Conflict Issue with ipod/iphone?
BTW MR JOBS.. your itunes support is @#$%& and *^^&*^^$4@!!king joke! Can't call anyone. AT least if it were windows I could call someone!
I have the same issue, I've reset my apple id 3 times, i can log in and see account but unable to download apps or update my current ones. I don't know if this has something to do with it but I have an ipod with apps on it. Im no longer using it because I've purchased the iphone, i've sync the iphone and now i'm getting the disabled issue.... Conflict Issue with ipod/iphone?
BTW MR JOBS.. your itunes support is @#$%& and *^^&*^^$4@!!king joke! Can't call anyone. AT least if it were windows I could call someone!
I've reset my password 3 times and still cannot use the apps store. Like someone else here there was a recent fraudulent charge on my account through the iTunes store -- a whopping $1.99 but I brought it to their attention because I obviously don't want future charges showing up from the same clown who did that.
What on earth do I need to do to fix this?
What on earth do I need to do to fix this?
Solved 'Your Apple ID has been disabled' headache
Hi everyone,
I also had both of my apple ids disabled without warning. I followed the procedure by first trying to reset my passwords and then sent an email to itunes support. Within 16 hours i had a cheery and encouraging message from the support centre who asked me to provide a few pieces of info pertaining to purchases i had made recently. I did so without delay but had no response despite sending four subsequent emails the last of which made me sound like my mother when I ended it with 'Shame on you'. I wanted to say something a little less reserved but I want my account restored rather than a lifetime ban.
What worked for me was phoning the following number: 0844 209 0611 is the number to phone in the uk. For other countries find the phone number for any technical support area (iTunes, tech support etc) as it seems they are obligated to help you even if support isn't offered. Make sure you have your ticket id or case reference to hand. I vented my fury and within an hour both accounts were enabled once I had received an email to reset my passwords. If I had the time I would have demanded some sort of compensation and it is likely that it would have been granted. I hope this helps.
Brandon
Hi everyone,
I also had both of my apple ids disabled without warning. I followed the procedure by first trying to reset my passwords and then sent an email to itunes support. Within 16 hours i had a cheery and encouraging message from the support centre who asked me to provide a few pieces of info pertaining to purchases i had made recently. I did so without delay but had no response despite sending four subsequent emails the last of which made me sound like my mother when I ended it with 'Shame on you'. I wanted to say something a little less reserved but I want my account restored rather than a lifetime ban.
What worked for me was phoning the following number: 0844 209 0611 is the number to phone in the uk. For other countries find the phone number for any technical support area (iTunes, tech support etc) as it seems they are obligated to help you even if support isn't offered. Make sure you have your ticket id or case reference to hand. I vented my fury and within an hour both accounts were enabled once I had received an email to reset my passwords. If I had the time I would have demanded some sort of compensation and it is likely that it would have been granted. I hope this helps.
Brandon
sorry to bring up this old thread, but I started getting this message the other day. It simply says "Your Apple ID has been disabled". Nothing else. I've changed my password. I can still log onto my iCloud account and all Apple websites using the same Apple ID. and I can still access my iTunes account.
I emailed support 4 days ago adn received a response the next day, asking me to send them verification information, which I promptly sent back. 3 days later, I've heard nothing back.
I cant update any of my iPhone or iPad apps and Apple support so far has been completely worthless. Any ideas?
(In the past, I have received the messages saying "Your Apple ID has been disabled due to security reasons". This is NOT the same message so please don't point me to any articles or KB links that address this problem. )
I emailed support 4 days ago adn received a response the next day, asking me to send them verification information, which I promptly sent back. 3 days later, I've heard nothing back.
I cant update any of my iPhone or iPad apps and Apple support so far has been completely worthless. Any ideas?
(In the past, I have received the messages saying "Your Apple ID has been disabled due to security reasons". This is NOT the same message so please don't point me to any articles or KB links that address this problem. )
Apple ID disabled - solution
I had a similar problem - my account had some false charges sent through iTunes/Paypal and I spoke to Paypal to handle the issue with getting reimbursed.
However, I then started getting the message 'Apple ID has been disabled' when trying to update any apps, go on to itunes, download/buy anything.
I followed the steps under Apple support for the ipad (it would be the same for any device really) - reset my password twice. I also disabled the connection between paypal and itunes and added just my credit card to avoid future false charges with paypal. None of this worked (but should still be done).
I ultimately was going to head to the itunes store to see if they could help. I ended up calling the 1800 # first however which was called 'express lane'. I've had my ipad for over a year, so they told me it's normally $29 for any issue they help you with (nuts) - the lady I talked to waived it however 'this one time', so I would recommend pushing that with them. The # in the US I tried should be 1800-275-2273, but I got automatically got connected when calling my local itunes store first. She solved this for me in about 20 mins over the phone and re-enabled my id. Everything works now.
One final suggestion is to make sure your device is updated to the latest version before you call - they might try to blame the issue on that.
I had a similar problem - my account had some false charges sent through iTunes/Paypal and I spoke to Paypal to handle the issue with getting reimbursed.
However, I then started getting the message 'Apple ID has been disabled' when trying to update any apps, go on to itunes, download/buy anything.
I followed the steps under Apple support for the ipad (it would be the same for any device really) - reset my password twice. I also disabled the connection between paypal and itunes and added just my credit card to avoid future false charges with paypal. None of this worked (but should still be done).
I ultimately was going to head to the itunes store to see if they could help. I ended up calling the 1800 # first however which was called 'express lane'. I've had my ipad for over a year, so they told me it's normally $29 for any issue they help you with (nuts) - the lady I talked to waived it however 'this one time', so I would recommend pushing that with them. The # in the US I tried should be 1800-275-2273, but I got automatically got connected when calling my local itunes store first. She solved this for me in about 20 mins over the phone and re-enabled my id. Everything works now.
One final suggestion is to make sure your device is updated to the latest version before you call - they might try to blame the issue on that.
I had a similar problem - my account had some false charges sent through iTunes/Paypal and I spoke to Paypal to handle the issue with getting reimbursed.
However, I then started getting the message 'Apple ID has been disabled' when trying to update any apps, go on to itunes, download/buy anything.
I followed the steps under Apple support for the ipad (it would be the same for any device really) - reset my password twice. I also disabled the connection between paypal and itunes and added just my credit card to avoid future false charges with paypal. None of this worked (but should still be done).
I ultimately was going to head to the itunes store to see if they could help. I ended up calling the 1800 # first however which was called 'express lane'. I've had my ipad for over a year, so they told me it's normally $29 for any issue they help you with (nuts) - the lady I talked to waived it however 'this one time', so I would recommend pushing that with them. The # in the US I tried should be 1800-275-2273, but I got automatically got connected when calling my local itunes store first. She solved this for me in about 20 mins over the phone and re-enabled my id. Everything works now.
One final suggestion is to make sure your device is updated to the latest version before you call - they might try to blame the issue on that.
There are no physical iTunes stores, so I'm assuming you meant an Apple store?
I had my Apple ID hacked for about 500-600 in misc charges on iTunes a few months back. I don't know how, but I was. Anyways, I got the issue solved within the same day of issue. Try doing this and see if this works. I know you have already tried, but try again with the given details.
Email itunesstoresupport@apple.com. Tell them your issue in a detailed way. Tell them you have Reid changing the password to reactivate and that didn't work. Ask them to please re enable your apple id. Then tell them the name, billing address, and last four of card on the apple ID account. (they asked me for last four of credit card). After I sent this, I received an email back shortly after telling me the issue was resolved and my apple id had been reactivated.
Hope this helps!
Email itunesstoresupport@apple.com. Tell them your issue in a detailed way. Tell them you have Reid changing the password to reactivate and that didn't work. Ask them to please re enable your apple id. Then tell them the name, billing address, and last four of card on the apple ID account. (they asked me for last four of credit card). After I sent this, I received an email back shortly after telling me the issue was resolved and my apple id had been reactivated.
Hope this helps!
AppleID Disabled
Same thing here. I emailed iTunes hoping to speed up this process, but in google searching a solution I read on the apple support site (going through Apple support- basically saying that if it says simply "York Apple ID has been disabled." without any explanation or solution to re-enable it, it means iTunes/Apple is looking into the account due to credit card fraud or security reasons, and it could take days to fix. I'm hoping telling iTunes support I need it active and there is no issue will expedite the process. I guess I breached my own security system.
Same thing here. I emailed iTunes hoping to speed up this process, but in google searching a solution I read on the apple support site (going through Apple support- basically saying that if it says simply "York Apple ID has been disabled." without any explanation or solution to re-enable it, it means iTunes/Apple is looking into the account due to credit card fraud or security reasons, and it could take days to fix. I'm hoping telling iTunes support I need it active and there is no issue will expedite the process. I guess I breached my own security system.