Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Your computer restarted due to an error. (Log inside)

G

grosenberg

macrumors newbie
Original poster
Jul 27, 2014
3
0
Hi all,

My iMac is a few months old now and I bought some crucial ram and put it up to 32gb. I keep finding that my PC reboots randomly, most of the time it's happening when I'm not around either. Here's a log. Hopefully someone can decipher this and give me some directions or help me find what's the cause of the reboots.

Thanks,

Gary

Anonymous UUID: E82413E4-4979-CBC8-CCA6-EB21FB276394

Sat Jul 26 20:02:20 2014
panic(cpu 2 caller 0xffffff800c4bb0e1): "!pageList phys_addr"@/SourceCache/xnu/xnu-2422.110.17/iokit/Kernel/IOMemoryDescriptor.cpp:1490
Backtrace (CPU 2), Frame : Return Address
0xffffff83cd6337f0 : 0xffffff800c022f79
0xffffff83cd633870 : 0xffffff800c4bb0e1
0xffffff83cd633910 : 0xffffff800c4bb37d
0xffffff83cd633a10 : 0xffffff800c4ba678
0xffffff83cd633a50 : 0xffffff7f8c76fb2d
0xffffff83cd633aa0 : 0xffffff7f8c76e197
0xffffff83cd633af0 : 0xffffff800c4d03cd
0xffffff83cd633b50 : 0xffffff800c4b1223
0xffffff83cd633bb0 : 0xffffff7f8c76ea7c
0xffffff83cd633bf0 : 0xffffff800c4cdf7f
0xffffff83cd633d40 : 0xffffff800c0b6998
0xffffff83cd633e50 : 0xffffff800c026bc1
0xffffff83cd633e80 : 0xffffff800c0139c5
0xffffff83cd633ef0 : 0xffffff800c01e013
0xffffff83cd633f70 : 0xffffff800c0c9b8d
0xffffff83cd633fb0 : 0xffffff800c0f3f66
Kernel Extensions in backtrace:
com.apple.iokit.IOHIDFamily(2.0)[994495B5-FB34-3DB5-B47A-D2A732E52F33]@0xffffff7f8c76d000->0xffffff7f8c7defff
dependency: com.apple.driver.AppleFDEKeyStore(28.30)[2A8A5F6B-0A7C-33A0-8E5B-4C10F646EC4F]@0xffffff7f8c762000

BSD process name corresponding to current thread: RzDeviceEngine

Mac OS version:
13E28

Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide: 0x000000000be00000
Kernel text base: 0xffffff800c000000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 4466765066725
last loaded kext at 4462991484833: com.logitech.driver.LogiGamingMouseFilter 1 (addr 0xffffff7f8e675000, size 40960)
last unloaded kext at 321367528094: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8e669000, size 57344)
loaded kexts:
com.logitech.driver.LogiGamingMouseFilter 1
com.driver.LogJoystick 2.0
com.razer.common.razerhid 9.35
com.apple.driver.AppleUSBCDC 4.2.1b5
com.apple.driver.AppleIntelMCEReporter 104
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.ApplePlatformEnabler 2.0.9d6
com.apple.driver.AGPM 100.14.28
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.driver.AppleHDA 2.6.3f4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.GeForce 8.2.6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleIntelHD5000Graphics 8.2.8
com.apple.driver.AppleIntelFramebufferAzul 8.2.8
com.apple.driver.AppleLPC 1.7.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleSDXC 1.5.2
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4360 842.21.65
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
com.apple.iokit.IOAcceleratorFamily 98.22
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.nvidia.driver.NVDAResman 8.2.6
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOSurface 91.1
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.22
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.IOBluetoothHIDDriver 4.2.6f1
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IO80211Family 640.36
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac14,2, BootROM IM142.0108.B01, 4 processors, Intel Core i5, 3.4 GHz, 32 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E543136
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E543136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: Razer Mamba Charging dock
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Razer BlackWidow
Thunderbolt Bus: iMac, Apple Inc., 23.10
 
Razer mouse?
Logitech mouse?
Which do you have?
Remove the software for the one that you don't use.
And, the crash seems to be most related to the Razer software. Notice the line:
BSD process name corresponding to current thread: RzDeviceEngine
Click to expand...
That's a primary driver for the Razer.
You may want to remove that Razer Synapse software, too. I see a number of "crashing" threads where that appears to be at least a part of the struggle.
If you really have to use the Synapse software (you may prefer to get by without it :D ), check with Razer for updated software for Mavericks, and newer.
 
DeltaMac said:
Razer mouse?
Logitech mouse?
Which do you have?
Remove the software for the one that you don't use.
And, the crash seems to be most related to the Razer software. Notice the line:

That's a primary driver for the Razer.
You may want to remove that Razer Synapse software, too. I see a number of "crashing" threads where that appears to be at least a part of the struggle.
If you really have to use the Synapse software (you may prefer to get by without it :D ), check with Razer for updated software for Mavericks, and newer.
Click to expand...

Thanks DeltaMac,

Razer mouse?
Logitech mouse?
Which do you have?
Click to expand...

I use a Razer, I removed all the Logitech software and can't find anymore on my PC at the moment, even though I keep seeing that in the logs.

I remove the Razer stuff for now as well. My software currently is up to date.

Thanks for the reply, I'll go hunt down the logitech stuff.
 
Removed all the Razer stuff, can't seem to find the logitech stuff. I'll work on it more later, but I'm pretty new at trying to find hidden files and stuff on OSX.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back