Your computer restarted due to an error. (Log inside)

Discussion in 'Mac Basics and Help' started by grosenberg, Jul 27, 2014.

  1. grosenberg macrumors newbie

    Joined:
    Jul 27, 2014
    #1
    Hi all,

    My iMac is a few months old now and I bought some crucial ram and put it up to 32gb. I keep finding that my PC reboots randomly, most of the time it's happening when I'm not around either. Here's a log. Hopefully someone can decipher this and give me some directions or help me find what's the cause of the reboots.

    Thanks,

    Gary

    Anonymous UUID: E82413E4-4979-CBC8-CCA6-EB21FB276394

    Sat Jul 26 20:02:20 2014
    panic(cpu 2 caller 0xffffff800c4bb0e1): "!pageList phys_addr"@/SourceCache/xnu/xnu-2422.110.17/iokit/Kernel/IOMemoryDescriptor.cpp:1490
    Backtrace (CPU 2), Frame : Return Address
    0xffffff83cd6337f0 : 0xffffff800c022f79
    0xffffff83cd633870 : 0xffffff800c4bb0e1
    0xffffff83cd633910 : 0xffffff800c4bb37d
    0xffffff83cd633a10 : 0xffffff800c4ba678
    0xffffff83cd633a50 : 0xffffff7f8c76fb2d
    0xffffff83cd633aa0 : 0xffffff7f8c76e197
    0xffffff83cd633af0 : 0xffffff800c4d03cd
    0xffffff83cd633b50 : 0xffffff800c4b1223
    0xffffff83cd633bb0 : 0xffffff7f8c76ea7c
    0xffffff83cd633bf0 : 0xffffff800c4cdf7f
    0xffffff83cd633d40 : 0xffffff800c0b6998
    0xffffff83cd633e50 : 0xffffff800c026bc1
    0xffffff83cd633e80 : 0xffffff800c0139c5
    0xffffff83cd633ef0 : 0xffffff800c01e013
    0xffffff83cd633f70 : 0xffffff800c0c9b8d
    0xffffff83cd633fb0 : 0xffffff800c0f3f66
    Kernel Extensions in backtrace:
    com.apple.iokit.IOHIDFamily(2.0)[994495B5-FB34-3DB5-B47A-D2A732E52F33]@0xffffff7f8c76d000->0xffffff7f8c7defff
    dependency: com.apple.driver.AppleFDEKeyStore(28.30)[2A8A5F6B-0A7C-33A0-8E5B-4C10F646EC4F]@0xffffff7f8c762000

    BSD process name corresponding to current thread: RzDeviceEngine

    Mac OS version:
    13E28

    Kernel version:
    Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
    Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
    Kernel slide: 0x000000000be00000
    Kernel text base: 0xffffff800c000000
    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

    System uptime in nanoseconds: 4466765066725
    last loaded kext at 4462991484833: com.logitech.driver.LogiGamingMouseFilter 1 (addr 0xffffff7f8e675000, size 40960)
    last unloaded kext at 321367528094: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8e669000, size 57344)
    loaded kexts:
    com.logitech.driver.LogiGamingMouseFilter 1
    com.driver.LogJoystick 2.0
    com.razer.common.razerhid 9.35
    com.apple.driver.AppleUSBCDC 4.2.1b5
    com.apple.driver.AppleIntelMCEReporter 104
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.ApplePlatformEnabler 2.0.9d6
    com.apple.driver.AGPM 100.14.28
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleMikeyDriver 2.6.3f4
    com.apple.driver.AppleHDA 2.6.3f4
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleThunderboltIP 1.1.2
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.GeForce 8.2.6
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleBacklight 170.3.5
    com.apple.driver.AppleMCCSControl 1.2.5
    com.apple.driver.AppleIntelHD5000Graphics 8.2.8
    com.apple.driver.AppleIntelFramebufferAzul 8.2.8
    com.apple.driver.AppleLPC 1.7.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.AppleUSBHub 683.4.0
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.6.0
    com.apple.driver.AppleUSBXHCI 683.4.0
    com.apple.driver.AppleSDXC 1.5.2
    com.apple.driver.AppleAHCIPort 3.0.5
    com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
    com.apple.driver.AirPort.Brcm4360 842.21.65
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.driver.DspFuncLib 2.6.3f4
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.7fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
    com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
    com.apple.iokit.IOAcceleratorFamily 98.22
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleThunderboltEDMSink 2.1.3
    com.apple.driver.AppleHDAController 2.6.3f4
    com.apple.iokit.IOHDAFamily 2.6.3f4
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.nvidia.driver.NVDAResman 8.2.6
    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.driver.AppleSMBusController 1.0.12d1
    com.apple.iokit.IOSurface 91.1
    com.apple.AppleGraphicsDeviceControl 3.6.22
    com.apple.iokit.IOAcceleratorFamily2 98.22
    com.apple.driver.IOPlatformPluginFamily 5.7.1d6
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
    com.apple.driver.IOBluetoothHIDDriver 4.2.6f1
    com.apple.iokit.IOBluetoothFamily 4.2.6f1
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.driver.AppleUSBComposite 656.4.1
    com.apple.iokit.IOUSBUserClient 660.4.2
    com.apple.driver.AppleThunderboltNHI 2.0.1
    com.apple.iokit.IOThunderboltFamily 3.3.1
    com.apple.iokit.IOUSBFamily 683.4.0
    com.apple.iokit.IOAHCIFamily 2.6.5
    com.apple.iokit.IOEthernetAVBController 1.0.3b4
    com.apple.iokit.IO80211Family 640.36
    com.apple.driver.mDNSOffloadUserClient 1.0.1b5
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.11.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 23
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: iMac14,2, BootROM IM142.0108.B01, 4 processors, Intel Core i5, 3.4 GHz, 32 GB, SMC 2.15f2
    Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E543136
    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E543136
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.65)
    Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
    USB Device: Razer Mamba Charging dock
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Razer BlackWidow
    Thunderbolt Bus: iMac, Apple Inc., 23.10
     
  2. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #2
    Razer mouse?
    Logitech mouse?
    Which do you have?
    Remove the software for the one that you don't use.
    And, the crash seems to be most related to the Razer software. Notice the line:
    That's a primary driver for the Razer.
    You may want to remove that Razer Synapse software, too. I see a number of "crashing" threads where that appears to be at least a part of the struggle.
    If you really have to use the Synapse software (you may prefer to get by without it :D ), check with Razer for updated software for Mavericks, and newer.
     
  3. grosenberg thread starter macrumors newbie

    Joined:
    Jul 27, 2014
    #3
    Thanks DeltaMac,

    I use a Razer, I removed all the Logitech software and can't find anymore on my PC at the moment, even though I keep seeing that in the logs.

    I remove the Razer stuff for now as well. My software currently is up to date.

    Thanks for the reply, I'll go hunt down the logitech stuff.
     
  4. grosenberg thread starter macrumors newbie

    Joined:
    Jul 27, 2014
    #4
    Removed all the Razer stuff, can't seem to find the logitech stuff. I'll work on it more later, but I'm pretty new at trying to find hidden files and stuff on OSX.
     

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