"Your computer shut down because of a problem..."

rickeames

macrumors 6502
Original poster
Mar 12, 2008
261
27
15" TB MBP

This is happening more and more frequently. I'll be off power on battery and walk away to do something, so the computer will go to sleep. I'll return, hit the spacebar to wait to be prompted for my finger print. Nothing. Hit it again, nothing. Hit the power button. Nothing. Then I have to hold it down for a bit then reboot it. Upon starting up, I always get that "Your computer shut down because of a problem do you want to reopen the apps you had open" dialog.

So, two things -- what in the hell is going on and why can't I get a reason other than "a problem?" What problem? What app offended? Why did you decide to completely crap out. Happens at least 3-4x a week now. I don't know if some app is refusing to go to sleep or has a bug, but I also don't get a dialog asking to send the report to apple either, so I'm not sure what's going on. All I know is day to day, I hate this machine more and more and wish I had my 2013 MBP back. That thing was a tank and didn't require dongles. Oh, and the battery lasted...sigh.
 

Sanpete

macrumors 68020
Nov 17, 2016
2,123
839
Utah
Do you have anything pugged into the computer besides the charger? If so, what, and via what connectors?

What's wrong with your battery life?
 

ZapNZs

macrumors 68020
Jan 23, 2017
2,310
1,150
Is there a panic/failure report if you manually navigate to the log files? (or open the Console)
Have you already tried the PRAM/SMC reset/clean boot/fresh OS X install?
 

Samuelsan2001

macrumors 604
Oct 24, 2013
7,682
2,103
15" TB MBP

This is happening more and more frequently. I'll be off power on battery and walk away to do something, so the computer will go to sleep. I'll return, hit the spacebar to wait to be prompted for my finger print. Nothing. Hit it again, nothing. Hit the power button. Nothing. Then I have to hold it down for a bit then reboot it. Upon starting up, I always get that "Your computer shut down because of a problem do you want to reopen the apps you had open" dialog.

So, two things -- what in the hell is going on and why can't I get a reason other than "a problem?" What problem? What app offended? Why did you decide to completely crap out. Happens at least 3-4x a week now. I don't know if some app is refusing to go to sleep or has a bug, but I also don't get a dialog asking to send the report to apple either, so I'm not sure what's going on. All I know is day to day, I hate this machine more and more and wish I had my 2013 MBP back. That thing was a tank and didn't require dongles. Oh, and the battery lasted...sigh.
Well it sounds like a software issue.

Reinstall from scratch and then add your apps one at a time until the behaviour repeats and then you'll know what is causing the problem. Or alternatively you could try googling for each apps and issues with the new macs.
 

agaskew

macrumors 6502
Dec 3, 2009
384
192
You need to look in the console for logs matching the crashes. It could be software or hardware. My 2012 rMBP did this, ended up getting it swapped after a board repair failed to fix it.
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,180
8,833
California
Look in this folder for a crash report from the exact date and time this happens and post the report here for us to take a look.

Code:
/Library/Logs/DiagnosticReports
 
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rickeames

macrumors 6502
Original poster
Mar 12, 2008
261
27
Look in this folder for a crash report from the exact date and time this happens and post the report here for us to take a look.

Code:
/Library/Logs/DiagnosticReports
Yeah, nothing was in there, but will continue to look. It's so random. Part of me suspects Spark because it seems to be the app with the most issues around sleep/wake, but with no crash report, it's a crap shoot. Will keep plugging away. Today, of course, the machine performed flawlessly and gave me a full day of battery life. Moody little cuss.