Your experience with a Mac Genius?

Discussion in 'Community Discussion' started by EHUnlucky7x9@ao, Sep 9, 2007.

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  1. EHUnlucky7x9@ao, Sep 9, 2007

    EHUnlucky7x9@ao macrumors 6502

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    #1
    Hey everyone,

    I figured this would go in this forum, but for the people that do know how to work on Macs and troubleshoot their software/hardware, when you go into an Apple Store to have your purchased machine (given its within the limited 1 year warranty), what was your experience like with a Mac Genius? I want to know if other Apple Stores have friendly Geniuses.

    I'm curious to know because I would like to know if the Apple Store in Menlo Park Mall, Edison, NJ is the only Apple Store with Mac Geniuses that have a hubris attitude. I frequent the store to purchase apple computers and gear, but when I do have a problem, I bring it to them and their response is always condescending.

    Example, Brought in a Mac Mini purchased from Aug. 7th... had a bad optical drive. The workers would whisper things right in front of me about my machine and/or me because they were at first hesitant to fix my Mini's drive.

    Here's another question to pose.... anyone ever gone to Menlo Mall in NJ and talked/worked w/ a Mac Genius there? What was your experience like.
     
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  2. Hmac, Sep 9, 2007

    Hmac macrumors 68020

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    #2
    I've found them to generally be friendly and helpful. Much more so to my daughter than to me - I've yet to see her in an Apple store where one of the guys didn't hit on her.

    I think those guy pretty much know their stuff, but they're only about 50% repair techs. The other 50% is pure salesman.
     
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  3. Aperture, Sep 9, 2007

    Aperture macrumors 68000

    Aperture

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    #3
    I was at the one in Shadyside, PA and I found the Genius I spoke with to be pretty helpful (he did put out an order for everything I wanted fixed w/o much hesitation) but he also treated my MBP kind of roughly which bothered me a little. I've only been to the Genius Bar once and overall I wouldn't hesitate to go again.
     
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  4. EHUnlucky7x9@ao, Sep 10, 2007

    EHUnlucky7x9@ao thread starter macrumors 6502

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    #4
    I was at the Apple Store again today, to take a look at the nanos and see how much a sleeve would cost me for my MB. As i looked over to the Genius bar, i saw one genius holding a customer's iPod nano 2nd gen... n she was in the process of handing it back to the owner and she dropped the nano. She picked it up and wiped it and said the nano was fine...
     
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  5. jaydub, Sep 10, 2007

    jaydub macrumors 6502a

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    #5
    My experiences here at the Las Vegas Apple store have been great. I have found them to be helpful, polite, and thorough.

    The only experience I wish had gone another way (and I know it was just wishful thinking) was when I brought my iPod mini in with a dead battery - two days after the 1yr warranty expired. I had no recourse and just had to swallow the cost of a new one.
     
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  6. squeeks, Sep 10, 2007

    squeeks macrumors 68040

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    #6
    ...
     
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  7. siliconjones, Sep 10, 2007

    siliconjones macrumors member

    siliconjones

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    #7
    Among my circle of mac professionals…

    we refer to it as the GEDnius bar. I only use it as an apple care outlet to have a problem officially recognized by Apple. I ALWAYS already have the problem diagnosed. Never been impressed.
     
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  8. shu82, Sep 10, 2007

    shu82 macrumors 6502a

    shu82

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    #8
    Don't go to these guys. I only do it as well when I have to. I have an indie store that has been there for almost 20 years. The owner showed me my first computer. They rip people off on used stuff. But I always buy my new stuff from him. If anything breaks his guys know how to fix it.

    They don't just say, "logic boards busted, you gotta buy a new one", like all the dumb ass geniuses.

    I sometimes hang out there like an old man in a hardware store.

    Support your Indie Mac guy!
     
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