Your experience with a Mac Genius?

[EHUnlucky7x9@ao]

Hey everyone,

I figured this would go in this forum, but for the people that do know how to work on Macs and troubleshoot their software/hardware, when you go into an Apple Store to have your purchased machine (given its within the limited 1 year warranty), what was your experience like with a Mac Genius? I want to know if other Apple Stores have friendly Geniuses.

I'm curious to know because I would like to know if the Apple Store in Menlo Park Mall, Edison, NJ is the only Apple Store with Mac Geniuses that have a hubris attitude. I frequent the store to purchase apple computers and gear, but when I do have a problem, I bring it to them and their response is always condescending.

Example, Brought in a Mac Mini purchased from Aug. 7th... had a bad optical drive. The workers would whisper things right in front of me about my machine and/or me because they were at first hesitant to fix my Mini's drive.

Here's another question to pose.... anyone ever gone to Menlo Mall in NJ and talked/worked w/ a Mac Genius there? What was your experience like.

 

[Hmac]

I've found them to generally be friendly and helpful. Much more so to my daughter than to me - I've yet to see her in an Apple store where one of the guys didn't hit on her.

I think those guy pretty much know their stuff, but they're only about 50% repair techs. The other 50% is pure salesman.

 

[Aperture]

I was at the one in Shadyside, PA and I found the Genius I spoke with to be pretty helpful (he did put out an order for everything I wanted fixed w/o much hesitation) but he also treated my MBP kind of roughly which bothered me a little. I've only been to the Genius Bar once and overall I wouldn't hesitate to go again.

 

[EHUnlucky7x9@ao]

I was at the Apple Store again today, to take a look at the nanos and see how much a sleeve would cost me for my MB. As i looked over to the Genius bar, i saw one genius holding a customer's iPod nano 2nd gen... n she was in the process of handing it back to the owner and she dropped the nano. She picked it up and wiped it and said the nano was fine...

 

[jaydub]

My experiences here at the Las Vegas Apple store have been great. I have found them to be helpful, polite, and thorough.

The only experience I wish had gone another way (and I know it was just wishful thinking) was when I brought my iPod mini in with a dead battery - two days after the 1yr warranty expired. I had no recourse and just had to swallow the cost of a new one.

 

[squeeks]

...

its supose to sound like that

 

[siliconjones]

Among my circle of mac professionals…

we refer to it as the GEDnius bar. I only use it as an apple care outlet to have a problem officially recognized by Apple. I ALWAYS already have the problem diagnosed. Never been impressed.

 

[shu82]

Don't go to these guys. I only do it as well when I have to. I have an indie store that has been there for almost 20 years. The owner showed me my first computer. They rip people off on used stuff. But I always buy my new stuff from him. If anything breaks his guys know how to fix it.

They don't just say, "logic boards busted, you gotta buy a new one", like all the dumb ass geniuses.

I sometimes hang out there like an old man in a hardware store.

Support your Indie Mac guy!