Your experience with a Mac Genius?

Discussion in 'Community Discussion' started by EHUnlucky7x9@ao, Sep 9, 2007.

  1. EHUnlucky7x9@ao macrumors 6502

    Joined:
    Jan 8, 2006
    Location:
    New Jersey
    #1
    Hey everyone,

    I figured this would go in this forum, but for the people that do know how to work on Macs and troubleshoot their software/hardware, when you go into an Apple Store to have your purchased machine (given its within the limited 1 year warranty), what was your experience like with a Mac Genius? I want to know if other Apple Stores have friendly Geniuses.

    I'm curious to know because I would like to know if the Apple Store in Menlo Park Mall, Edison, NJ is the only Apple Store with Mac Geniuses that have a hubris attitude. I frequent the store to purchase apple computers and gear, but when I do have a problem, I bring it to them and their response is always condescending.

    Example, Brought in a Mac Mini purchased from Aug. 7th... had a bad optical drive. The workers would whisper things right in front of me about my machine and/or me because they were at first hesitant to fix my Mini's drive.

    Here's another question to pose.... anyone ever gone to Menlo Mall in NJ and talked/worked w/ a Mac Genius there? What was your experience like.
     
  2. Hmac macrumors 68020

    Joined:
    May 30, 2007
    Location:
    Midwest USA
    #2
    I've found them to generally be friendly and helpful. Much more so to my daughter than to me - I've yet to see her in an Apple store where one of the guys didn't hit on her.

    I think those guy pretty much know their stuff, but they're only about 50% repair techs. The other 50% is pure salesman.
     
  3. Aperture macrumors 68000

    Aperture

    Joined:
    Mar 19, 2006
    Location:
    PA
    #3
    I was at the one in Shadyside, PA and I found the Genius I spoke with to be pretty helpful (he did put out an order for everything I wanted fixed w/o much hesitation) but he also treated my MBP kind of roughly which bothered me a little. I've only been to the Genius Bar once and overall I wouldn't hesitate to go again.
     
  4. EHUnlucky7x9@ao thread starter macrumors 6502

    Joined:
    Jan 8, 2006
    Location:
    New Jersey
    #4
    I was at the Apple Store again today, to take a look at the nanos and see how much a sleeve would cost me for my MB. As i looked over to the Genius bar, i saw one genius holding a customer's iPod nano 2nd gen... n she was in the process of handing it back to the owner and she dropped the nano. She picked it up and wiped it and said the nano was fine...
     
  5. jaydub macrumors 6502a

    jaydub

    Joined:
    Jan 12, 2006
    #5
    My experiences here at the Las Vegas Apple store have been great. I have found them to be helpful, polite, and thorough.

    The only experience I wish had gone another way (and I know it was just wishful thinking) was when I brought my iPod mini in with a dead battery - two days after the 1yr warranty expired. I had no recourse and just had to swallow the cost of a new one.
     
  6. squeeks macrumors 68040

    squeeks

    Joined:
    Jun 19, 2007
    Location:
    Florida
    #6
    ...
     
  7. siliconjones macrumors member

    siliconjones

    Joined:
    Feb 19, 2004
    #7
    Among my circle of mac professionals…

    we refer to it as the GEDnius bar. I only use it as an apple care outlet to have a problem officially recognized by Apple. I ALWAYS already have the problem diagnosed. Never been impressed.
     
  8. shu82 macrumors 6502a

    shu82

    Joined:
    Jan 10, 2007
    Location:
    Rocket City, AL
    #8
    Don't go to these guys. I only do it as well when I have to. I have an indie store that has been there for almost 20 years. The owner showed me my first computer. They rip people off on used stuff. But I always buy my new stuff from him. If anything breaks his guys know how to fix it.

    They don't just say, "logic boards busted, you gotta buy a new one", like all the dumb ass geniuses.

    I sometimes hang out there like an old man in a hardware store.

    Support your Indie Mac guy!
     

Share This Page