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Your experience with ISP Tek Savvy

I've always considered them but have heard less than favourable things about their service.
I also recall there being a delay between when I could cancel my existing service and activate theirs, which was off putting.
 
I've been with them for about 4 years. Don't have any complaints. Had a problem with my DSL line, they had a Bell tech come to the neighbourhood and fix the problem next day.
 
What is the relationship between this company and Bell tech?
 
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