"Your iphone does not qualify for the iphone 4 case program"

brdwygurl

macrumors regular
Original poster
Jun 23, 2010
126
0
"Your iphone does not qualify for the iphone 4 case program" Anyone else get this message?

I have an iphone 4 that was ordered from att on release day. I don't own any other bumper or case......so I haven't received a refund already. :(

I'll be calling customer service when they open.
 

Statusnone88

macrumors 68000
Jun 19, 2010
1,517
702
"Your iphone does not qualify for the iphone 4 case program" Anyone else get this message?

I have an iphone 4 that was ordered from att on release day. I don't own any other bumper or case......so I haven't received a refund already. :(

I'll be calling customer service when they open.
You just gave the best advice to give, yourself.

Word of further advice. Express to Apple Care how deeply this incident disappointed and upset you. They'll be throwing cases at you at this point.
 

brdwygurl

macrumors regular
Original poster
Jun 23, 2010
126
0
Well that was disappointing.

Just talked to apple care. First person put me on hold to check with supervisor and came back and said I had to apply for new case within 30 days - i.e. july 23rd (yesterday). I said I purchased JUNE 23rd not July 23rd so I should have until August to apply. He said...yea you are right and put me on hold to check with a different supv.

Second senior person said he has no idea why it happened but it has to go through customer service and they are not open at all on the weekends. So they will call me back on Monday afternoon.

He asked which one I wanted - I told him I don't know because I can't even get into the app to see my choices. He told me to go to the apple website store...but then realized they are completely different cases. So he wasn't sure what to do, and "promised it would be resolved on Monday".

I did express that this was my first iphone (I had an ipod touch before) and I have been so frustrated between the dropped calls (I am left handed so it's worse) and the proximity sensor issues. He said theu would get me a case.

So I'll wait and see on Monday. I hope this doesn't make my delivery time even longer since I am sure a lot of people will be ordering this weekend.
 

Gizmotoy

macrumors 65816
Nov 6, 2003
1,081
118
Yeah, you could be in for a wait unless they insert you into the middle of the queue somewhere.

My wife ordered a PixelSkin yesterday at 6pm or so, and I just got the order confirmation that shows an expected delivery date of September 20th. 2 months is a long wait.
 

ob81

macrumors 65816
Jun 11, 2007
1,399
343
Virginia Beach
Yeah I go this same message. I talked to apple tech support and customer service. They could not explain it or help me. I was on the phone for about 45 mins and nothing.

I bought my phone at the apple store. Never bought a case.
 

millerb7

macrumors 6502a
Jun 9, 2010
850
7
Yeah it clearly says on apples site that if you bought the phone at launch, you have until August 22nd to get a bumper, everybody else has 30 days after purchase all the way up until the last phone purchased on september 30th... after that they "reevaluate".

Probably just a glitch in the app thinking it's just a straight 30 days for the people who go their phones on launch.
 

3goldens

macrumors 68000
Feb 26, 2008
1,776
92
I would not give it that too much thought I'm sure this will all work out. gist be patient, theyre not going to want to piss you off over something that costs them. buck!
 

hcho3

macrumors 68030
May 13, 2010
2,783
0
Geez... I would just go out and buy a case. And then call apple for a refund.
 

Charadis

macrumors 6502a
Jul 3, 2010
909
119
Yeah it clearly says on apples site that if you bought the phone at launch, you have until August 22nd to get a bumper, everybody else has 30 days after purchase all the way up until the last phone purchased on september 30th... after that they "reevaluate".

Probably just a glitch in the app thinking it's just a straight 30 days for the people who go their phones on launch.
Try deleting the app and reloading it?

I received my phone on 23 June, but my bumper order went through. Although, mine was an upgrade, so I wouldn't rule out the possibility of glitches.

-C

Sent from my iPhone 4.
 

brdwygurl

macrumors regular
Original poster
Jun 23, 2010
126
0
Try deleting the app and reloading it?
Thanks tried it...and still no go


Geez... I would just go out and buy a case. And then call apple for a refund.
They only do refunds for apple bumpers, and no one has those right now. When I was on the phone, I asked if I could just buy one from the apple store online and get reimbursed and was told no.
 

gigemzach

macrumors 6502
Dec 31, 2009
423
0
San Antonio, Texas
Well that was disappointing.

Just talked to apple care. First person put me on hold to check with supervisor and came back and said I had to apply for new case within 30 days - i.e. july 23rd (yesterday). I said I purchased JUNE 23rd not July 23rd so I should have until August to apply. He said...yea you are right and put me on hold to check with a different supv.

Second senior person said he has no idea why it happened but it has to go through customer service and they are not open at all on the weekends. So they will call me back on Monday afternoon.

He asked which one I wanted - I told him I don't know because I can't even get into the app to see my choices. He told me to go to the apple website store...but then realized they are completely different cases. So he wasn't sure what to do, and "promised it would be resolved on Monday".

I did express that this was my first iphone (I had an ipod touch before) and I have been so frustrated between the dropped calls (I am left handed so it's worse) and the proximity sensor issues. He said theu would get me a case.

So I'll wait and see on Monday. I hope this doesn't make my delivery time even longer since I am sure a lot of people will be ordering this weekend.
I ordered my case and it says that it won't arrive until the 26th of October. :eek: :mad:
 

MozMan68

macrumors 68040
Jun 29, 2010
3,280
1,089
Right here...
I just checked on my refunds (got both a couple of days ago) and it clearly has a different link for those that bought from the AT&T store...click on that instead of calling apple.