"Your Machine MAC Address is Invalid"?

Discussion in 'Mac OS X Lion (10.7)' started by cynzdareveur, Oct 1, 2013.

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  1. cynzdareveur, Oct 1, 2013

    cynzdareveur macrumors newbie

    Joined:
    Oct 1, 2013
    #1
    Hi,

    I need to use a software that is based on Adobe Air but got trouble with my MAC address. So, every time I try to login to the software, it's always failed and "your machine MAC address is invalid". :confused:

    There's a question that kept popping up after the installation and it hasn't appeared anymore after I click "Always Allow". Any idea what should I do to get this fixed? Because all other MAC users can use this software well. :(

    [​IMG]

    Thanks!
     
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  2. 53kyle, Oct 13, 2013

    53kyle macrumors 65816

    53kyle

    Joined:
    Mar 27, 2012
    Location:
    Sebastopol, CA
    #2
    Your MAC address doesn't mean mac computer, it has something to do with networks. Sorry for not helping much but I just wanted to help narrow it down a little.
     
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  3. wackymacky, Oct 14, 2013

    wackymacky macrumors 68000

    wackymacky

    Joined:
    Sep 20, 2007
    Location:
    38°39′20″N 27°13′10″W
    #3
    I believe the software telling you the the specific computer is not authorized to use the software (i.e. Only licenced for a specific computer for a certain user account) and is determining that the computer you are attempting to use isn't valid for the account by identifying the machines MAC address.

    (The MAC address is hardwired/ firmware determined on computers wifi and network cards)
     
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  4. ChristianJapan, Oct 14, 2013

    ChristianJapan macrumors 601

    ChristianJapan

    Joined:
    May 10, 2010
    Location:
    日本
    #4
    First: are you using the same computer as originally used when installed ? Or did you performed any kind of restore ?
    When you registered the software what network configuration did you used ?
    wired ? Wireless ? USB dongle ?
    Try the same network card to make sure the MAC address is the same; to make sure disable the other network card for testing.
     
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