"Your new phone requires a new SIM, please visit AT&T"??

Discussion in 'iPhone' started by HXGuyAZ, Sep 19, 2014.

  1. HXGuyAZ macrumors 6502

    Sep 3, 2014
    I restored from backup on a new iPhone 6 and it said No Service so I took the SIM out of the old AT&T one and put it in the new phone, works great, but then I got a text from AT&T saying something like "Your new phone requires a new SIM for use all features, please visit an AT&T store."

    I'm guessing there's no need for that, just use the old SIM? Seems to be working fine.
  2. nburwell macrumors 601


    May 6, 2008
    As long as everything is working fine, then you can probably just ignore the text.
  3. nikhsub1 macrumors 68020


    Jun 19, 2007
    mmmm... jessica.'s beer...
    I got the same message. I used my 5s SIM card but everything seems to be working so...
  4. pshifrin macrumors 6502


    Mar 14, 2010
  5. shenan1982 macrumors 68040


    Nov 23, 2011
    Same here, TMO\Unlocked and got the message. I called in and he said it was probably triggered by my IMEI not matching, so he updated it. He said since it's been over a year since I got my sim, going in at some point couldn't hurt.... but he said not necessary.
  6. HXGuyAZ thread starter macrumors 6502

    Sep 3, 2014
    So the restore/activation seems to be a little different if the phone was purchased through Apple directly vs AT&T.

    With the AT&T phones, once I plugged into iTunes, it detected it and asked if I want to restore from latest backup but never said anything about activation. It says No Service so I just swapped the SIM.

    With the phone from Apple, when I plugged it into iTunes it said "Congratulations! Your phone number is...etc" and it activated it right away, didn't need to swap the SIM.
  7. kevink2 macrumors 65816

    Nov 2, 2008
    I just did the activation on the ATT's web page for my phone, and it transferred my account to the new SIM. I don't know what might not work with the old iPhone 5 SIM, but I suppose that with additional LTE support, the old one might not work with them.
  8. brian540 macrumors member

    Jun 21, 2010
    It's likely because the SIM is not secure element it was something new they launched. On the android side it's where isis stored your cc detail I believe
  9. PLin macrumors 6502

    Oct 9, 2003
    My wife and I both received that message after swapping in our iPhone 5s SIMs. There was an AT&T rep at the Apple Store on launch day, so I told her what happened, and she gave me 2 new SIMs. They have grey in the corner with a purple stripe, which means they are the secure SIMs that are used for ISIS. Neither of us got the message after installing those SIM cards, so maybe the iPhone 6 does check to see if there's a secure SIM installed.
  10. AllergyDoc macrumors 65816


    Mar 17, 2013
    Utah, USA
    I got that message for my wife's iPhone 6, even though we never switched SIM cards. Called 611, waited 35 minutes for someone to answer, and was told to ignore the message if the phone was working fine.
  11. petey2133 macrumors member

    Dec 20, 2012
    The SIM card you had was a non NFC sim. Would not be able to do apple pay when available.
  12. WilliamG macrumors G3

    Mar 29, 2008
    NFC is in the phone itself, not the SIM.
  13. petey2133 macrumors member

    Dec 20, 2012
    Nfc is in the phone correct. But the SIM card authenticates it. Without the chip in the SIM card nfc is useless to have in the phone


    Nfc is in the phone correct. But the SIM card authenticates it. Without the chip in the SIM card nfc is useless to have in the phone
  14. KingFudd macrumors member

    Jun 16, 2010
    So a nano sim from an iPhone 5 for example couldn't authenticate NFC in the iPhone 6?
  15. petey2133 macrumors member

    Dec 20, 2012
    No. Nano sims in the iPhone 5 and 5s were not nfc compatible. For instance androids use two style sims. Micro nfc and just micro. In fact if you have a non nfc style sim in a galaxy series phone and even attempt to open the app softcard (formerly known as Isis) it will say sim not compatible and instantly close out


    I fact most retailers did not even receive nano nfc sims yet. So on launch day if you had an issue places like best buy mobile and smaller retailers don't even have them yet for the iPhone. I confirmed with my local best buy mobile too yesterday while talking to a friend who works there.
  16. ShortArc macrumors member

    Jan 27, 2009
    Just came form the AT&T store and got a new NFC compatible Sim for my unlocked T-Mobile IP6. Took 10mins, free of charge.
  17. ToroidalZeus macrumors 68020


    Dec 8, 2009
    Lucky. I just went to my store and they were out of both the NFC enabled and regular nano SIMs.

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