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ZAGG Invisible Shield. Piece of Junk. Refund Possible?

L

lunch

macrumors member
Original poster
Jun 19, 2010
63
0
I bought a ZAGG Invisible Shield on iPhone 4 launch day at Best Buy on the recommendation of some of the folks here (not blaming you) and the people there.

At first, I thought it would be OK and posted as such here.

I quickly saw I was wrong. It turned out to be a complete piece of junk. There was about half a day between the time the bubbles worked their way out and it started to peel off. It was sticky. Worst, it was so soft it scratched at the slightest provocation. I'd put my iPhone in my pocket along with coins and whatever else was in there and it would come out with an impression of George Washington's face on the front.

Sure, it protected my phone more than nothing, but the face of my phone appeared scratched, dirty, sticky and hard to use.

Finally, after a few weeks, I tore it off and have been going naked ever since. I still have a regular case on it, just not a front shield.

So, is there any way to get my money back? I threw away the receipt and the packaging. I know, I know... I thought I'd like it.
 
lunch said:
I bought a ZAGG Invisible Shield on iPhone 4 launch day at Best Buy on the recommendation of some of the folks here (not blaming you) and the people there.

At first, I thought it would be OK and posted as such here.

I quickly saw I was wrong. It turned out to be a complete piece of junk. There was about half a day between the time the bubbles worked their way out and it started to peel off. It was sticky. Worst, it was so soft it scratched at the slightest provocation. I'd put my iPhone in my pocket along with coins and whatever else was in there and it would come out with an impression of George Washington's face on the front.

Sure, it protected my phone more than nothing, but the face of my phone appeared scratched, dirty, sticky and hard to use.

Finally, after a few weeks, I tore it off and have been going naked ever since. I still have a regular case on it, just not a front shield.

So, is there any way to get my money back? I threw away the receipt and the packaging. I know, I know... I thought I'd like it.
Click to expand...



Best Buy keeps track of your purchases in their system so technically I don't think you need a receipt... the packaging I don't know...

I also don't know if they will accept returns in general, but I'm heading there after work today to try and return mine because I also do not like it. It collects dust. I have the packaging still though... I will let you know if they accept my return.
 
i bought it and have had no problem with it :)
I'm not sure if you can return it, but it comes with a life time guarantee.
i think you just need to send back your torn ones and they'll send you new ones.
 
Zagg gives you a 45 day guarantee. I'm also not happy with this POS lol. Gonna tear it off soon and return it for a refund when I get a SGP shield in.
 
imetazoa said:
I will let you know if they accept my return.
Click to expand...

They did not accept my return. They do not accept returns in the Zagg Shield has been opened and installed. They said I would have to contact Zagg directly. I know Zagg offers a 45 day guarantee but their website makes it sound like it is only honored if you purchase directly from them. I hope that is not true... I emailed them and will let you know when I get a response.
 
The thing is, I don't have it anymore. I got frustrated with it and finally while on a cross country flight I peeled it off, crunched it up, and tossed it in my empty drink cup. I know, again my bad. It's bad form to give your own junk to the flight attendants to throw out. It was really tiny when all crumpled up and tossed in the cup. I was just wondering if either BestBuy or ZAGG had a record of being understanding to disgruntled customers.
 
lunch said:
The thing is, I don't have it anymore. I got frustrated with it and finally while on a cross country flight I peeled it off, crunched it up, and tossed it in my empty drink cup. I know, again my bad. It's bad form to give your own junk to the flight attendants to throw out. It was really tiny when all crumpled up and tossed in the cup. I was just wondering if either BestBuy or ZAGG had a record of being understanding to disgruntled customers.
Click to expand...

Couldn't agree more with your comments about the awful quality of IS. But come on. You can't ask for refund after you've thrown it in the bin. Just common sense. Goes with any product, bought from anyone.

I'm using SGP olephobic on the front. Zagg on the back, for now. Will replace the back with SGP ultra matte as soon as it's available in UK retailers.
 
Let me summerize.

You purchased a product. Threw away the receipt and proof of ownership. Even threw the product away.

And you want a refund.

Ya, good luck with that.

Doubt there is a retailer around who would provide a refund, credit or exchange based on the information provided. No receipt, no packaging, no product.
 
TonyK said:
Let me summerize.

You purchased a product. Threw away the receipt and proof of ownership. Even threw the product away.

And you want a refund.

Ya, good luck with that.

Doubt there is a retailer around who would provide a refund, credit or exchange based on the information provided. No receipt, no packaging, no product.
Click to expand...

If they know they sell crap they might. I couldn't find a way to save the damn thing. I was on an airplane at 33,000 feet when it finally gave out. It's a piece of thin plastic film. How was I going to save it?

I do have the receipt.
 
lunch said:
If they know they sell crap they might. I couldn't find a way to save the damn thing. I was on an airplane at 33,000 feet when it finally gave out. It's a piece of thin plastic film. How was I going to save it?

I do have the receipt.
Click to expand...

My only suggestion would be to hunt around for someone with a IS, and ask if you can take it and work the details out with that person. That way you have the receipt and the product.
 
lunch said:
If they know they sell crap they might. I couldn't find a way to save the damn thing. I was on an airplane at 33,000 feet when it finally gave out. It's a piece of thin plastic film. How was I going to save it?

I do have the receipt.
Click to expand...

Sounds like you had a problem with the install. You really shouldn't touch the phone for at least 12hrs after installing it and many don't wait that long.

I agree the soft spongyness is why I don't use one anymore but have never seen one scratch.

As far as saving it while in the airplane........could have put it in your pocket or put it in your carry on.
 
I want to return mine too. I already had one replacement due to a defect making a funny magnified line going down the screen.

You have to pay for shipping on the 'free' replacements.

Then, they ******* up your return and say you didn't even send in the whole product and charge you for 2 of them now.

Then, on top of that, the new one has the same magnified line in a different location.

I want to return it. I don't have the box, but I do have the iS stuck on a piece of Renolds wax paper, and I have some solution left and the squeegee. I wonder if I can return it to BestBuy.

I recommend anyone looking at ZAGG products to simply turn the other way. They screwed me, and are likely to screw you.

I'm being charged fully for 2 defective protectors. You do the math.

I sent this to the president of the company this morning:

Robert G. Pedersen II,

I bought the iS from BestBuy a few weeks ago. After my first installation, I noticed that there was a big line going down my screen where the iS was not formed properly. I sent both front and back in to ZAGG for a replacement. Well, I got a new one, and it also has a big line on a different part of the screen.

Here's where it gets interesting.

I got an email from ZAGG saying that I did not return both pieces of my iS, when, in fact, I know I did. So now I'm out about $60 for 2 defective screen protectors, and I'm not sure where to go at this point. I just got an Otterbox, and the iS was sticking to it, so I have no need for the iS any longer.

Frankly, I'm pissed at your customer service. Prove to me that you do not have both pieces. There's no way to prove to them that I sent in both pieces... even if I sent them pictures. They're going to charge me for a replacement even though I sent in both pieces, and they never say that they checked it themselves. I try to call, and I never get an answer. Why the heck would I keep one part? You sent me a whole new set. What need do I need two pieces of one half?

I want this resolved. At least don't charge me for two cases.

I also think it's a crock that I have to pay to get brand new defective parts replaced. I can understand if I scratched it, but the fact is, the defect is on the screen side. I didn't scratch that. No way I could.

Also, what's with the long time to reply to emails? It literally takes 4 days to respond? By the time I get another email back, I'll be charged in full for something I returned.

Sorry excuse for such a large company. I will NEVER recommend your products to anyone I know because you are only there for profit, not for customer satisfaction.

Ryan Nazaretian
Region 3 IEEE Student Representative
NASA SSC USRP Internship Student
Computer Engineering Student at Mississippi State University
Click to expand...
 
I guess I must be lucky because I've always had great success with the InvisibleShield, and the only times where I wasn't pleased was because I applied it badly.

D1G1T4L said:
Sounds like you had a problem with the install. You really shouldn't touch the phone for at least 12hrs after installing it and many don't wait that long.
Click to expand...

I've never waited for more than a half hour after applying the shield and have never had a problem with it peeling, bubbling, or anything else. Then again, I've applied so many at this point, I could be doing it like a champ.
 
Sounds like you couldn't install it properly. I've had 3 invisible shields all worked perfectly except for one were it started to peel around the home button after a year.

If you don't install it properly then of course you're going to have problems.
 
D1G1T4L said:
It is called Zaggfail and wrapfail man?
Click to expand...

Yeah, the two companies teamed together to change their name to something innovative while still reflecting the company's product as a whole. I personally think it's a good look.
 
I am guessing it was a bad install. I had one on my Iphone 3g and now my Iphone 4. The only I issue I have with them is eventually they start to tear up under the home button.
 
spyda said:
Yeah, the two companies teamed together to change their name to something innovative while still reflecting the company's product as a whole. I personally think it's a good look.
Click to expand...

Ok now I have no clue what you are talking about.

Ohhh well......doesn't matter anyway. Thanks anyway.
 
Zagg install

My first attempt at installing the Zagg invisible shield for Iphone 3G was a disaster. I felt so stupid wasting 25.00 plus on a piece of junk.

But I went ahead, based on reviews, to purchase the shield for my Ipad. It sat on my desk for two weeks daring me to install it. I finally took the plunge and it went on with no problems.

So this week I bought the full body (Front and back) for the Iphone 4G. I installed it last night in about 10 minutes. This morning...no bubbles. Nothing, nada. The surface is not as slick feeling as a naked screen but that's okay with me. I had noticed that a Frogg case for my 3G had marred the lower third of the back of the 3G so I didn't want that to happen with any case I might decide to go with later.

I had watched several videos on installing these things and that really helped. The key is to install from the hole upward. Line that up and it is a cinch.
 
I had one of my 3gs from day one and had no problems. Always in my pocket. Had it replaced once because my dog took it off the couch and put a couple teeth marks just in the shield, so I took it to one of the mall kiosk and had them replace it and put another on for either 5 or 10 bucks. Got the iphone 4 and bought it on zagg with a coupon code and took it to a mall kiosk to have them install. I have had no problems with this one as well. Perhaps it was user error when installing the shield.
 
I have the invisishield and have been extremely happy with it since i got it at launch. still looks like the day i bought it. Not sure what you guys are doing when you install these things but maybe get a replacement from zagg install it yourself take your time and leave it alone at least overnight. Ive had a zagg since the 3g then on the 3gs now on the Iphone 4 and have never had a problem with them other than some cases not fitting.
 
A Zagg Fan

I too have had nothing but good results with the InvisibleShields I have installed on my devices.

I have put them on my last two cell phones and two girlfriends iPods. On my current phone (Samsung Blackjack II) it has been on for 2+ years and still going strong. Granted it has started to peel in a few places along some of the smaller side pieces (that rub along my slide case when putting phone in/out) but in all the major places it has saved alot of scratches.

I have recently ordered the iPhone 4 Maximum Shield in preparation for delivery of my new phone.
 
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