ZAGG screwing me over?

ryannazaretian

macrumors 6502a
Original poster
Sep 21, 2008
649
4
Mississippi
So I filed a warranty replacement with ZAGG over a week ago. They sent me the new invisibleSHIELD , and I promptly returned both the front and back invisibleSHIELDs to ZAGG the next day.

Well, a few days ago, I got an email from them.

Hello Ryan,

Thank you for your recent mail to ZAGG, where we are Zealous About Great Gadgets!! My name is Sidney and I appreciate the opportunity to assist you.

I understand that you would like to maintain your warranty for the Apple iPhone 4 (Full Body) that you purchased, order number IRXXXXXX. Included in the mail we received part of the shield for the Apple iPhone 4 (Full Body). According to our lifetime replacement guarantee, we ask for a full body shield to be returned if we sent out a full body shield. Unfortunately, we will not be able to maintain your warranty for this shield or release the pre-authorized funds being held on your credit or debit card until we receive the back piece of the invisibleSHIELD back to our offices. Please send the remaining piece to the following address:

Zagg Inc.
C/O: IRXXXXXX
3855 S. 500 W. Suite B
Salt Lake City, UT 84115

Once the shield arrives your warranty will be valid and the pre-authorized funds being held on your credit or debit card will be released.

Please note that if we do not receive and process your remaining pieces by August 31st, 2010, then we will capture the pre-authorized funds being held on your credit or debit card and the order will be treated just like a new order. If this happens, you do still have 45 days from the charge date to return the remaining pieces for a refund.

Thank you for your assistance in this matter! We look forward to hearing from you again; please feel free to contact us with any questions you may have.

All the best,

Sidney C.
What the heck am I able to do? I sent back both pieces. I emailed Sidney back immediately asking her about the situation, and I never received a reply.

I'm a first time customer for ZAGG. Is this how they treat all customers?
 

sportster

macrumors 6502
Jul 7, 2010
271
0
Katy, TX
We have had our replaced a few times on our iPhones. But, we have only delt with the Zagg stands in the mall. No issues at all, but then again its was all done face to face.

Good luck with it. I guess next time or for others ship it back with tracking.
 

ryannazaretian

macrumors 6502a
Original poster
Sep 21, 2008
649
4
Mississippi
We have had our replaced a few times on our iPhones. But, we have only delt with the Zagg stands in the mall. No issues at all, but then again its was all done face to face.

Good luck with it. I guess next time or for others ship it back with tracking.
Well they received it... They admitted that. But they said they only received the front half.
 

Benjamins

macrumors 6502a
Jul 15, 2010
647
83
I am sure you'll be fine.
It's not worth the bad publicity for a few pieces of stickers.
 

ryannazaretian

macrumors 6502a
Original poster
Sep 21, 2008
649
4
Mississippi
did you stick them together to make them look like one or did you fold them each in half or did you stick them both to a piece of paper?
I stuck them onto one of the original wax paper that they were shipped with. I can't remember whether together or front and back. Either way, they should be able to tell.
 

ludawg23

macrumors 6502
Jun 11, 2010
264
0
You're probably getting screwed, it's BS if you truly did send back both pieces. They wouldn't just magically disappear. They probably just don't want to issue you a refund.

File a compliant with your CC company
 

uiop.

macrumors 68020
Jul 22, 2008
2,024
16
Grand Rapids, MI
You screwed yourself over if you bought an InvisbleShield. :p I wouldn't touch a Zagg product with a ten foot pole- and their customer service sucks more than their orange peels..err products.
 

ryannazaretian

macrumors 6502a
Original poster
Sep 21, 2008
649
4
Mississippi
Maybe I can be saved?

Hello Ryan,



Thank you for contacting ZAGG, where we are zealous about great gadgets! My name is Yasmin and I appreciate the opportunity to assist you.



In regards to your e-mail, we have only received part of your fully body invisibleSHIELD. If you would like we will also take a proof of purchase to validate your warranty. Unfortunately, we will not be able to maintain your warranty for this shield or release the pre-authorized funds being held on your credit or debit card until we receive the back piece of the invisibleSHIELD or POP back to our offices. Please send the remaining piece or POP to the following address:

Zagg Inc.
C/O: IR1930545

3855 S. 500 W. Suite B
Salt Lake City, UT 84115

Thank you for choosing ZAGG! We appreciate your business.



All the best,


Yasmin H
Customer Service Representative
 

atomicbatteries

macrumors 6502
Jan 31, 2010
300
0
maybe you didn't send back both parts.
just send your receipt and they'll do as they say.

Theyre real sticklers and really not the best, just the best at publicity.
their product sucks.

I would just take the loss and get one that really works, like SGP.
 

ryannazaretian

macrumors 6502a
Original poster
Sep 21, 2008
649
4
Mississippi
Well I think they made it right, but it cannot fix the wrong that they made.

They mysteriously received the return of my original invisibleSHIELD. I guess that got off their butts and actually looked at what I sent them instead of just rambling on about how I didn't send it.

Dear valued customer,

We have received the return of your original invisibleSHIELD, and would like to thank you for mailing it in a timely fashion. Accordingly, the credit or debit card you provided during the replacement process was only charged the shipping and handling fee for your free replacement invisibleSHIELD order IRxxxxxxxx.

We hope you enjoy your new invisibleSHIELD, and we look forward to helping you again in the future.

Thank you for your business.

Sincerely,

The ZAGG Team
 

doccho

macrumors member
Feb 11, 2007
30
14
Well, I got a similar, somewhat different situation.

I got my replacement, then sent them back the original via USPS. A few weeks later, they notified me that they had not yet received the return from me. I sent reply with the date I had sent back it.

Finally, Dec. 17th they let me know they charged ratail value because they did not received the return.

Who should I blame for this? USPS? Or Myself who did not send the return via certified mail or something, which costs me lots more so that it does not give me any benefit at all?
 

mpossoff

macrumors 68020
Mar 21, 2010
2,093
0
Philadelphia
Well, I got a similar, somewhat different situation.

I got my replacement, then sent them back the original via USPS. A few weeks later, they notified me that they had not yet received the return from me. I sent reply with the date I had sent back it.

Finally, Dec. 17th they let me know they charged ratail value because they did not received the return.

Who should I blame for this? USPS? Or Myself who did not send the return via certified mail or something, which costs me lots more so that it does not give me any benefit at all?
that happened to me. I called them and they credited my credit card with no problems. It's better to call then by email.
 

Sixtafoua

macrumors 6502
May 29, 2009
374
0
Boston, MA
Mine started to peel off on the edges a week after I bought it. I wanted to get a replacement, but I didn't want to bother requesting a new one, paying $4 to ship it, and then ship my old one back, just to have the replacement peel off again, so I just don't have a case now :mad:
 

reebs

macrumors 6502
Feb 18, 2004
316
33
I bought the invisible shield for 2 iphones and have not used them since Power Support. I find static screen protectors are much clearer than wet installs plus it seems like they are not even there.
 

OneMike

macrumors 603
Oct 19, 2005
5,658
1,588
I think Zagg completely sucks and I will never use them again.

However, when I did a return I did get my money back. Basically, I paid by paypal. Got the product, it didn't hold up after only a couple days so I returned with USPS priority and delivery confirmation. Over a week after they received and no refund. Did the contact form on their site no response. Emailed president@zagg and let them know I'm unhappy and if something wasn't done I'd have no choice but dispute with paypal. Got a email back in a couple hours and refunded.

One thing I always do though and I learned from ebay. Always ship with delivery confirmation, always keep proof of what you sent. I attached the pieces to the bottom of my cancel message. Scanned that and included a copy as well, etc.. Always back yourself up.
 

lisaannie

macrumors newbie
Oct 12, 2014
1
0
Well, I got a similar, somewhat different situation.

I got my replacement, then sent them back the original via USPS. A few weeks later, they notified me that they had not yet received the return from me. I sent reply with the date I had sent back it.

Finally, Dec. 17th they let me know they charged ratail value because they did not received the return.

Who should I blame for this? USPS? Or Myself who did not send the return via certified mail or something, which costs me lots more so that it does not give me any benefit at all?
Just so you know, USPS Includes tracking on all first class mail - the tracking number is on your receipt. It doesn't cost extra. So if you sent it 1st class, check your receipt and you can track your package to Zagg, give them the receipt info, and they'll reverse the charges
 

AppleTecFan

macrumors 6502
Jul 7, 2009
411
3
N/A
Just so you know, USPS Includes tracking on all first class mail - the tracking number is on your receipt. It doesn't cost extra. So if you sent it 1st class, check your receipt and you can track your package to Zagg, give them the receipt info, and they'll reverse the charges
Not sure if you realize, this thread is four years old.
 
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