Zero tolerance for v1 Thunderbolt display

Discussion in 'Mac Accessories' started by chaseychasem, Apr 28, 2013.

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  1. chaseychasem, Apr 28, 2013

    chaseychasem macrumors regular

    Joined:
    Aug 4, 2012
    #1
    Thought I'd share my brief adventure with the ATD today. Having read about (some) people's difficulties with the monitor for a solid eight months—and aware that there remain hardware-related problems unresolved since its debut—I got tired of waiting for the refresh and bit the bullet today. The glare was indeed very noticeable against any but a white background, even in a room with indirect lighting, but I was willing to overlook the fact in exchange for functionality. Alas, I could not get the ATD to wake the very first time my MBP went to sleep connected. Speakers and peripherals woke up, but not the display itself. Unplugging and going through various exercises with Apple Support failed to do the trick.

    Rather than take my chances with the refund window, I'm returning the unit on Wednesday. Fingers crossed for v2.

    You may be interested to learn that the support agent described this as a "hot ticket" issue, and that they're "3/4" of the way toward a solution. When I asked whether this might mean another six months, given how long a number of folks have reported various troubles with the ATD, he said possibly.

    Anyway, I know that plenty of people here have had nothing but smooth sailing with the ATD, but I could only roll my eyes at my own bad luck. Glad it happened more or less immediately.
     
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  2. cosmicjoke, Apr 29, 2013

    cosmicjoke macrumors 6502

    Joined:
    Oct 3, 2011
    Location:
    Portland, OR
    #2
    Never had that issue, had two thunderbolt displays daisy chained.. maybe one in a hundred times one wouldn't wake up, but an unplug and replug would fix it..

    Also one of displays made faint ticking noise when charging macbook... Another small annoyance is it would always be an arbitrary display arrangement whenever plugging them in, never consistent, like whichever woke up first was assigned primary monitor....

    Sometimes also when my macbook slept while using them, if I disconnected the displays thereafter and then woke up the macbook, the macbook's internal display wouldn't come on, require me to hold the power button to reboot....

    And the glare sucked....

    Plus only one display works in windows, 1 out of 5 times it would boot windows in 640x480 and require a restart, and suspend was disabled on macbook when using windows...

    Not a huge fan of these displays either....
     
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  3. chaseychasem, Apr 29, 2013

    chaseychasem thread starter macrumors regular

    Joined:
    Aug 4, 2012
    #3
    I was simply galled that this happened the very first time I used the thing.
     
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  4. rpg51, Apr 29, 2013

    rpg51 macrumors 6502

    rpg51

    Joined:
    Jul 4, 2012
    #4
    It is a great idea -

    sure would be wonderful if it actually worked as intended.

    I have one that I use occasionally in a home office and I do like the display but I have learned to shut down my rMBP (as I did with my MBA) and boot up with the display connected and then shut down with I disconnect. If I follow this routine everything works great. If I try to connect to an already running rMBP that is when I start running into problems.
     
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