Sprint Data Service is Excellent. Customer Service????
This sounds like a totally cool product. While currently not a Sprint customer, this summer I had access to an Overdrive for a three-week road trip from Dallas to Montpelier VT and Detroit MI, also driving through Arkansas, Kentucky, Ohio, Pennsylvania and New York—more or less 4000 miles on Interstates and backroads. We are journalists who research, write and publish for our living.
While so-called 4G/LTE access was very fast where available—mostly in Dallas—3G was incredibly reliable and adequately fast for daily business use. My wife and I have two MacBooks and one iPhone used as an iPod Touch. With several exceptions in Vermont valleys, and a weird one between Buffalo and Syracuse NY, we had fast-enough access for email, web, our blog, MobileMe gallery and iDisk backup.
In the past we have been very disappointed with Sprint customer service. It has been awful, with people who read scripts in broken English and really cannot help because they cannot understand what you are saying. There were also billing errors almost monthly. Not cool.
Because there is no contract, when this product is available we will try it, but will use motel, Starbucks and McDonalds WiFi for backups since 1GB of data will be too little. This will also be a retry of Sprint customer service.
While it may be all marketing hype, Sprint is putting on the appearance of a company getting it back together. At one time, Sprint provided awesome all around service. Maybe they have learned something.