I was just looking through my ATT contract and it states the upgrade fee is $17. I mentioned this to the CSR and the guy was shocked. I didn't complete the transaction, but those of you who aren't getting the fee waived should check your contract (available online) to see what your upgrade fee should be.
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Carrier AT&T get your upgrade fees waived.
- Thread starter Captainobvvious
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ATT chat stated that I have hit my cap on ATT courtesy adjustments. They said they could only make billing error corrections on my account.
I am up to about 6 adjustments so far this year but there have been 5 phone purchases on the account also.
Anyone else get this?
I am up to about 6 adjustments so far this year but there have been 5 phone purchases on the account also.
Anyone else get this?
Try again. Might get another rep feeling nice.
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No fees charged as of yet, just got my next month bill, but since I was in mid month for my contract when I go the 5S I guess I will have to wait until November to see if they charge me the fee or did you guys get the fees with the iPhone price?
It was on my bill for this month and when it was waived I logged into my account and it was gone.
Thanks, I'll try again. It doesn't help that I'm frustrated paying for a $36 upgrade fee when I haven't even received my phone yet. I know it's their policy but still.
I ordered through apple.com on the last day of my billing cycle and the upgrade fee was on my bill. Don't know when exactly I will receive the phone and yet I have been billed like most others.
Contacted AT&T and they waived $18.00 and informed me that if I canceled my order with Apple and placed an order with AT&T, they will waive the whole $36.00 upgrade fee.
Not a bad option, except that it will be another 2 months from now before I see my new phone.
Contacted AT&T and they waived $18.00 and informed me that if I canceled my order with Apple and placed an order with AT&T, they will waive the whole $36.00 upgrade fee.
Not a bad option, except that it will be another 2 months from now before I see my new phone.
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Policy or not. Being charged that $36 everytime you upgrade is complete bs.
In the process of getting my fee waived, all thanks to you!
This rep is much nicer than the last one!In the process of getting my fee waived, all thanks to you!
Haha nice!! Just gotta get that rep that's having a good day.
I had to call AT&T about some other minor issues with my bill and figured I would also ask to have the upgrade fees waived for the 2 lines I just upgraded, but the rep would not budge. While she was working on my other issues, I started an online chat session, and the chat rep waived the fees before I was even off the phone with the first rep.
I am on a fan account too. They waived the fee but unfortunately my FAN does not waive upgrade fees just activation fees.
I chatted online last week about getting the $72 fees for 2 upgrades waived and the lady online said there was nothing they could do and everyone gets charged that fee.
So I then called and spoke to a lady that said the same thing and then finally said she could give me a $25 credit to help out with the charges but that's all she could do.
I just got done chatting with a guy online and he basically said the same thing about the upgrade fees being charged to everyone. I said something about being a long time customer and excellent payment history and he said he would see what he could do. He came back and said he could waive one of my two upgrade fees.
So I got a $25 credit for one fee and got the other fee waived so that's good enough for me!
So I then called and spoke to a lady that said the same thing and then finally said she could give me a $25 credit to help out with the charges but that's all she could do.
I just got done chatting with a guy online and he basically said the same thing about the upgrade fees being charged to everyone. I said something about being a long time customer and excellent payment history and he said he would see what he could do. He came back and said he could waive one of my two upgrade fees.
So I got a $25 credit for one fee and got the other fee waived so that's good enough for me!
It worked for me in their chat room, I told them that it didn't make sense that I would be charged ANYTHING for signing a new 2 year contract, especially since I was activating online.
I was prepared to tell them I had other options if they wouldn't budge, but they said because I was a long time customer, they would do it this one time.. just like when they did it for the 4S it was a "one time"..
I think it's absurd they do this, but all's well that ends well.
I was prepared to tell them I had other options if they wouldn't budge, but they said because I was a long time customer, they would do it this one time.. just like when they did it for the 4S it was a "one time"..
I think it's absurd they do this, but all's well that ends well.
AT&T is theodicy loudly awesome about crediting people.
They recently gave me $86 and change for asking about some fees that I legitimately incurred (about $10 out of country calls on another line).
I've had my upgrade fee credited every year. They're awesome. One reason that keeps me with AT&T.
They recently gave me $86 and change for asking about some fees that I legitimately incurred (about $10 out of country calls on another line).
I've had my upgrade fee credited every year. They're awesome. One reason that keeps me with AT&T.
Well, that's easily the first time I've ever heard/seen this in reference to AT&T.
They said no go because I was on a FAN account
I am on a FAN account, the credit was already applied to my account.