Carrier AT&T throttling/preventing App store downloads?

[protobiont]

I was told to call apple... heh

I have a feeling this is going to have to get more notice (hopefully it's more widespread than just a handful of macrumors users) before the right people take action.

Obviously a low level support tech at ATT is going to say call apple.

 

[bendrumin]

I have a feeling this is going to have to get more notice (hopefully it's more widespread than just a handful of macrumors users) before the right people take action.

Obviously a low level support tech at ATT is going to say call apple.

The main issue I think is that everytime I reply to their "tech support" i get someone else replying.

 

[TL24]

Typical AT&T support, here's a response I got from Twitter via Msg Chat:

I have no problem with downloading apps from the Apple App Store on LTE . Let's start by power-cycling your device. Can I call you on the wireless number?

 

[zorinlynx]

Typical AT&T support, here's a response I got from Twitter via Msg Chat:

I have no problem with downloading apps from the Apple App Store on LTE . Let's start by power-cycling your device. Can I call you on the wireless number?

 

[TL24]

View attachment 587759

This basically sums everything right up.

 

[air-force]

I'm on ATT and live in central Indiana and have been experiencing the same problems with Apple music starting a song then hanging there or showing its playing when its not or not playing at all. Tried downloading an app, to slow and gave up. I'm on a family share plan. I traveled to Wisconsin last weekend and had the same problem all the way there and all the way back. Might have to dump Apple music and go back to Spotify, it seems to work. Very frustrating!

 

[protobiont]

I'm on ATT and live in central Indiana and have been experiencing the same problems with Apple music starting a song then hanging there or showing its playing when its not or not playing at all. Tried downloading an app, to slow and gave up. I'm on a family share plan. I traveled to Wisconsin last weekend and had the same problem all the way there and all the way back. Might have to dump Apple music and go back to Spotify, it seems to work. Very frustrating!

I'm in Florida, so this doesn't seem localized.

 

[protobiont]

I'm surprised that more folks aren't chiming in.... if we are a small subset of ATT iPhone users, what else do we have in common that could be causing this? OP's comments about the VPN solving this, still seem to point towards something on ATT's end. But then why aren't more people experiencing this???

 

[angle]

Noticed this issue on my way home from work. Couple of apps needed updating and they took FOREVER. Basically didn't finish until I was home and on my wifi. I'm running an iPhone 6s w/ iOS 9.0.1.

 

[Statusnone88]

Having the same issue with App Store downloads and Apple Music. iPhone 6s Plus on AT&T.

Sucks because I've been having to cache my music on my phone, and I have 20GB to blow through.

 

[protobiont]

I just tried my wife's iPhone 6 and same problem.

 

[CaneDewey]

Same issues with App Store and Apple Music. So glad I'm not alone.

 

[kkajer]

Same issues with Apple Music and App Store. AT&T Indianapolis

 

[TL24]

Just got off the phone with AT&T's Advance Tech Support line (if that's even a thing) and they told me they've received a lot of calls in regards to this issue. Their explanation? It's iOS 9/9.0.1 related and stated that Apple will fix this in 9.0.2 - who knows if that's true but let's hope it is.

 

[protobiont]

Just got off the phone with AT&T's Advance Tech Support line (if that's even a thing) and they told me they've received a lot of calls in regards to this issue. Their explanation? It's iOS 9/9.0.1 related and stated that Apple will fix this in 9.0.2 - who knows if that's true but let's hope it is.

They always blame the other company. Why would an iOS issue be carrier specific?

 

[TL24]

They always blame the other company. Why would an iOS issue be carrier specific?

No idea, only option now is to wait till iOS 9.0.2 to see if this is really a iOS issue which I highly doubt but you never know.

 

[Statusnone88]

No idea, only option now is to wait till iOS 9.0.2 to see if this is really a iOS issue which I highly doubt but you never know.

Could of sworn I saw a couple of people running the iOS 9.1 beta 2 and still having this issue.

Also, we all ran the iOS 9 betas for months and, from what I can see, this issue was not prevalent. Seemed to come up when the new phones hit, which iOS 9.0.1 falls kind of in line with that. So maybe it is a 9.0.1 issue? Anyone still running 9.0.0 that can confirm?

 

[ILJ2727]

Orlando FL, same issue.
iPhone 6S+ ATT LTE
App store and apple music real slow.
There's other iPhones (various iOS's) in the house, I'll test and report back.

**Update**
AT&T LTE App Install Ookla Internet Speed Test App Mobile
iOS 9 iPhone 6s slow +2mins
iOS 9 iPhone 6 slow +2mins
iOS 9.0.1 iPhone 6s+ slow +3mins

Internet Speed Test AT&T LTE
Down 3.81Mbps Up 2.5Mbps ping 50ms

 

[sdlevi27]

I'm on iOS 9.1b2 and I'm experiencing the same issue with AT&T in North Carolina. If it's in fact an iOS issue the fix has not yet been released into either general or beta releases.

Anyone still on iOS 8 and AT&T experiencing the issue?

Until then, everyone should tweet @ATTCares to get some attention.

 

[blizaine]

One of my devices is a iPad 2 w/ 8.4.1 and it seems to have the issue as well on att.

 

[bgro]

Having the same issue. Thought it might be just Apple Music as Spotify is working fine. AT&T in south Florida iPhone 6S+

 

[TL24]

One of my devices is a iPad 2 w/ 8.4.1 and it seems to have the issue as well on att.

Well, at least now we know AT&T is playing the point your finger game......

 

[bgro]

Getting terrible speeds as well..wtf is going on? South Florida area, on a mobile share plan with tons of data left so no throttling.

 

[protobiont]

Getting terrible speeds as well..wtf is going on? South Florida area, on a mobile share plan with tons of data left so no throttling.

Just to be clear, it's not a speed issue for me. I get decent LTE speeds (29 down 13 up) and everything works fine EXCEPT for Apple Music and App Store downloads (perhaps other iCloud services, not sure what to test).

 

[bgro]

I

Just to be clear, it's not a speed issue for me. I get decent LTE speeds (29 down 13 up) and everything works fine EXCEPT for Apple Music and App Store downloads (perhaps other iCloud services, not sure what to test).

Yup..just confirmed with my brother who lives in S Florida as well..he was getting 14/6 on ATT. Having the same issues. Can't play Apple Music or download apps