iPhone 5s accelerometer/gyroscope/compass values incorrect

[hottnikkz]

So... Gyrogate now?

Sounds delicious!

Mine says -3 on a flat surface as well. I understand some handsets are not affected but perhaps it isn't a hardware issue but more so where it was originally calibrated (factory built even)? Just a guess though as I'm not a sensor expert.

 

[gCloud]

Same problem. Mine is off by -4 and my wife's 5c is also off by -2. My return period ends tomorrow. Is it already goodbye time Image

swap f u can that will buy u another 2 weeks. what a hassle it takes the joy out of the "experience".

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The key is how it sits on its edge really vs how it sits flat on the table. My 0 degree replacement is not 0 degrees when sitting flat on its back. It reads -1 or -2 degrees depending on how it feels. But that's not representative of any real-world usage, so I wouldn't be too bothered by that (though, of course, it should read 0).

the girlf's 4s reads 0 flat not it's back. don't use table try on the floor.

 

[ILOVEMYMBP2.2g]

I dont know about y'all but I think that this is a HUGE DEAL because of the games and how much that Apple BRAGS about how awesome their motion stuff is! THEY NEED to FIX THIS STAT!!!!! Cant believe Apple.

 

[gCloud]

I dont know about y'all but I think that this is a HUGE DEAL because of the games and how much that Apple BRAGS about how awesome their motion stuff is! THEY NEED to FIX THIS STAT!!!!! Cant believe Apple.

if it's a hardware problem it will not be fixed till next iPhone. like antenna gate was never fixed even on the white ip4 that was released months after.

 

[iBighouse]

Gizmodo has now published the story

http://gizmodo.com/the-iphone-5s-motion-sensors-are-totally-screwed-up-1440286727

Great! Now that's two websites that have made mention of it! Gizmodo did a good job.

I'm really surprises Mac rumors hasn't spoken out on it.

 

[walmartmartyr]

if it's a hardware problem it will not be fixed till next iPhone. like antenna gate was never fixed even on the white ip4 that was released months after.

I thought it was fixed afterwards. U can still buy an ip4. Antenna gate don't exist on those

 

[richard371]

macrumors has. Scroll down the front page.

Great! Now that's two websites that have made mention of it! Gizmodo did a good job.

I'm really surprises Mac rumors hasn't spoken out on it.

 

[purtypitcher]

I opened a case and went through the support levels and finally reached a senior advisor. The lower level support people were still advising to do the 90 minute Do Not Disturb routine, and I told them it does not work. Another option the lower levels gave me was they would send me a new phone with a hold on my account until I sent mine back, and charge me $29 for shipping. I laughed.

Anyway, the senior advisor gave me his contact info, and also said he would contact me when the proper fix had been determined, and that I would not be paying a penny. They are definitely aware of, and are working on, the problem. He advised to not return the phone for replacement at this time, and did not have an answer yet as to whether it is a hardware or software issue. Since I opened my support case within the 14 day return window, I feel fairly confident that I will be taken care of. Assuming, of course, that they can figure out and correct the problem. 64 gig space gray from the AT&T store, C3 factory, and I forget the manufactured week, but that doesn't seem to matter anyway.

 

[walmartmartyr]

Great! Now that's two websites that have made mention of it! Gizmodo did a good job.

I'm really surprises Mac rumors hasn't spoken out on it.

They have... https://www.macrumors.com/2013/10/03/calibration-on-iphone-5s-compass-and-level-appears-incorrect/

 

[iBighouse]

They have... https://www.macrumors.com/2013/10/03/calibration-on-iphone-5s-compass-and-level-appears-incorrect/

whoever wrote the article didn't do very good research on their own website forums...they state

"The compass appears to be off by 8-10 degrees, while the inclinometer is consistently incorrect by 2 degrees on level services."

Yet the largest value is greater than 6 degrees and the 4 degrees, like mine has, has the highest reported occupancies in the poll.

(I really do wonder sometimes if Mac rumors isn't being funded by Apple!)

 

[richard371]

I don't know what it is about this issue I find so interesting. I tend to follow it on and off all day long when I have time. I wasn't this interested in attenuate on the 4 and that was more serious (maybe because I always use a case). I don't play games or level anything really but have always been interested in aviation, gyros, GPS, sensors etc. I also enjoy premium quality products as with Apple, so I would really like to see this fixed and cannot accept downgrades from previous models. I would not go back to the 5 even if they don't fix it just for the touchID alone. It has been rock solid for me. Just calibrate it and I will be happy. Anyone else with me on this?

 

[iBighouse]

http://9to5mac.com/2013/10/03/iphone-5s-sensors-providing-inaccurate-readings-for-some/

 

[syd430]

whoever wrote the article didn't do very good research on their own website forums...they state

"The compass appears to be off by 8-10 degrees, while the inclinometer is consistently incorrect by 2 degrees on level services."

That's referring to the compass, not the level readings reported here. See the Gizmodo article for an explanation.

 

[tttmac]

so whats the current plan of attack?

1. wait and see for fix approach
2. head down to apple store and demand a replacement?
3. Wait a while before demanding replacement

my phone is affected too, I too, cannot accept sensors that are alll wrong.

 

[iphoneclassic]

In other news Apple touts iPhone 5S helping home owners identify serious structural issues with their dwellings.

 

[iBighouse]

That's referring to the compass, not the level readings reported here. See the Gizmodo article for an explanation.

No, the "inclinometer" is the level.

 

[wxman2003]

so whats the current plan of attack?

1. wait and see for fix approach
2. head down to apple store and demand a replacement?
3. Wait a while before demanding replacement

my phone is affected too, I too, cannot accept sensors that are alll wrong.

Since this is an Apple issue, and the iphone comes with a 1 year warranty, you should wait. And it you have AppleCare+ then you have 2 years.

 

[FrankB1191]

Alright..... My wife's 5S is off a few degrees on the compass, and -1* on the level lengthwise. I downloaded Real Racing 3 onto my new HTC ONE and the 5S. The 5S takes twice as long to download this game, but I didn't notice any difference in steering between tne two phones. I do notice a big difference between the two phones when using the 5S's level, and the first level app I found for the HTC. The HTC appears very level, and the 5S doesn't to the naked eye. The HTC is deadon with a tested level, and the 5S is not. We still have until tomorrow to decide, and my wife keeps changing her mind. RR3 was the only real world test I could think of to see if the 5S's funky sensors are going to effect our lives (we're not even gamers...lol), and while it seems ok, still has an issue. It's ultimately going to come down to my wife's desire for her first iPhone. We bought the phone at a Verizon store, and they only allow one return.....

 

[gs28]

Since this is an Apple issue, and the iphone comes with a 1 year warranty, you should wait.

So let's assume it's a hardware issue, will they give us refurb units in exchange?
If so, wouldn't be better to return the phone within the 14/30 days period, get a refund and wait for the new revisions to fix it?
I know it's all speculation right now, but it's killing me knowing I spent so much on a phone and it's broken...

 

[syd430]

No, the "inclinometer" is the level.

Sorry I misread your post as MR overstating the compass levels (8-10 degrees), not understating the inclinometer levels.

 

[U4icLab]

I made a Genius Bar appt. tonight (in NorCal, 30 mins from Cupertino) to see if the tech had anything helpful. He never heard of this issue, blah, blah, blah. He then took about 5 mins reading some stuff at his terminal in front of me, then went into my phone and punched the SN. He then said "yeah, nothing reported yet.." Lame. Offered to replace it, I passed. For once it would be nice for a little bit of transparency rather than trying to save face. It's interesting how every support person says something different.

 

[i-aamir]

After hearing eveyones comments and the lack of anything official from apple I'm considering returning my Gold 5S now. It's quite disapointing that we all have invested so much money for a product that is defective out the box. Just dont know what to do next :

1. Get a refund and wait for the issue to be fixed and buy it again sometime in Dec/Jan

2. Go back to a 5 or buy a 5C

3. Keep it and live with issue until iPhone 6 comes out although by then if the issue is still evident as it is it will affect the re-sale value!

Decisons,Decisions

Any help guys??

 

[U4icLab]

After hearing eveyones comments and the lack of anything official from apple I'm considering returning my Gold 5S now. It's quite disapointing that we all have invested so much money for a product that is defective out the box. Just dont know what to do next :

1. Get a refund and wait for the issue to be fixed and buy it again sometime in Dec/Jan

2. Go back to a 5 or buy a 5C

3. Keep it and live with issue until iPhone 6 comes out although by then if the issue is still evident as it is it will affect the re-sale value!

Decisons,Decisions

Any help guys??

I agree, it's quite frustrating. After tonight's "Genius Bar" experience, I think I'm going to wait to see what that rumored 7.0.3 update brings next week. If still no resolution, I'll browse the forums to see if any of the white box replacements possess a fix. I'll give it a few weeks. I'll likely hold onto mine if nothing else, as I get a zero reading on the long side at least. Flat back is -3 like most. I wouldn't be too too concerned with resale value, as most users won't be aware or bothered by the issue.

 

[i-aamir]

I thought I'd ask the top guys direct ;-)

 

[HRNess]

Just did a chat support, with diagnostics sent to apple. The tech asked me what version I was on (7.0.2), because the diagnostics were reporting 7.0

could this be causing the issue? why are the versions not reporting correct. He said "I dont want to argue so lets just try plugging the phone in for 90 minutes." As though he's never heard of diagnostics reporting wrong version before?

I have 5s with -5 off.