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syd430
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First one had an uneven tint (yellowish at top, cooler at bottom) but tbh I was just going to live with it. I swapped it mainly because of the accelerometer/gyro.
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iPhone 5s accelerometer/gyroscope/compass values incorrect
- Thread starter tharepairguy
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First one had an uneven tint (yellowish at top, cooler at bottom) but tbh I was just going to live with it. I swapped it mainly because of the accelerometer/gyro.
Taken any pano pics?
Also are you going to replace via apple store online or genius bar at an apple store?
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Phoning online store now to get a replacement sent out. Cant be bothered with treking all the way to MK only to be told they dont have any to replace with or some other BS. Its fine apart from the button rattle. I can live with it until the new one arrives.
Call done, new phone will be here early next week. They take the old one off me so no need for me to package anything up. They put a hold on my credit card for the funds incase the phone I send back is damaged or I dont send it back. If its all cool they just release the funds back again. So no cost to me.
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Let me know what they say and what their estimated timescales are for delivery because I may follow your route.
Thanks
2 business days. So Tuesday, Maybe wednesday. Depends what time it all goes through.
I seriously doubt it will solve any balance issues. The fact people say every phone in the store is off and even our week 39 units are off.
When I said I did previously phone up about the balance he did say that they want the phone back for the engineers.
All they need back from me is the phone. He said what the courier brings should be a full retail box. So possibly a chance of an extra lightning cable out of all this
Drove 5 hours round trip to have a 'genius' take a look at the phone. My original 5s had a small nick on the bevel out of the box and an annoying power button rattle, along with sensor-gate issues...
They were about 30-40 minutes behind despite making an appointment. The guy was nothing short of a duechebag. I pointed out the nick on the chambered edge, pointed out the rattle and showed him how bad the level was. He informed me that they do not replace phones for power button rattles and that apple defines that as normal. At first he tried saying it was the camera making the noise. I told him that when I hold or just touch the power button, it goes away. He still argued that I was 'tweaking' the housing on the phone when pushing down on the power button and it was binding up the camera, hence it not rattling. What a tool. Here's where it got funny. When he handed me the replacement, I looked it over and wouldn't you know, It had about a 1/4"x1/8" section that was all scratched up on the bottom. He didn't really give a **** and told me since mine had a mark that I had to deal with it or not accept the replacement. wow...
After driving all that way, I just put it in my original iPhone 5s box and headed home disappointed. Re-activated my iPhone 4 to use until I get another set of screen protectors and/or an acceptable replacement. Took the phone out when I got home and wouldn't ya know, rattles like a penny in a tin can. $1000 device that is supposed to be manufactured with extreme precision my ass. I'm losing faith in apple and now that I accepted a replacement, I'm guessing I can't even return this pos back to best buy for a refund. I still have the original iphone from 2007 and works great to this day.
/off rant...
They were about 30-40 minutes behind despite making an appointment. The guy was nothing short of a duechebag. I pointed out the nick on the chambered edge, pointed out the rattle and showed him how bad the level was. He informed me that they do not replace phones for power button rattles and that apple defines that as normal. At first he tried saying it was the camera making the noise. I told him that when I hold or just touch the power button, it goes away. He still argued that I was 'tweaking' the housing on the phone when pushing down on the power button and it was binding up the camera, hence it not rattling. What a tool. Here's where it got funny. When he handed me the replacement, I looked it over and wouldn't you know, It had about a 1/4"x1/8" section that was all scratched up on the bottom. He didn't really give a **** and told me since mine had a mark that I had to deal with it or not accept the replacement. wow...
After driving all that way, I just put it in my original iPhone 5s box and headed home disappointed. Re-activated my iPhone 4 to use until I get another set of screen protectors and/or an acceptable replacement. Took the phone out when I got home and wouldn't ya know, rattles like a penny in a tin can. $1000 device that is supposed to be manufactured with extreme precision my ass. I'm losing faith in apple and now that I accepted a replacement, I'm guessing I can't even return this pos back to best buy for a refund. I still have the original iphone from 2007 and works great to this day.
/off rant...
2 business days. So Tuesday, Maybe wednesday. Depends what time it all goes through.
I seriously doubt it will solve any balance issues. The fact people say every phone in the store is off and even our week 39 units are off.
When I said I did previously phone up about the balance he did say that they want the phone back for the engineers.
All they need back from me is the phone. He said what the courier brings should be a full retail box. So possibly a chance of an extra lightning cable out of all this
Thanks for the info - two business days isnt bad at all but does that mean your happy to live with the gyro issues? Do ups do a straight swap for the old one when they deliver? Did apple also take a charge on your card?
I honestly think apple will come up with some software fix.
Ups will do the straight swap. New phone in my hand, old one handed over and into a Jiffy bag.
They put a hold on your credit card. Or if you give them a debit card they charge the full ammount and then refund.
Ups will do the straight swap. New phone in my hand, old one handed over and into a Jiffy bag.
They put a hold on your credit card. Or if you give them a debit card they charge the full ammount and then refund.
I'm not stressed enough about the compass thing to bring back my 5S but I think that the way you were treated was disgusting.
If I were you I would make a formal complaint to Apple.
I did this about 6 months ago by calling customer service, and it was escalated to Apple PR/Senior care team and I got resolution.
It's important, most of us spend 1000's of usd/eur/gbp with Apple so I expect to be treated well (and am for the most part).
Hope for a software fix to this debacle.
Exactly. This is a MAJOR fault with the 5s that both my wife and I are experiancing but our past two iPhones have already been traded into Gazelle so at this point all we can do is hope it gets resolved.
I for one am so happy that basically EVER TECH NEWS SITE has now published this issue and have contacted Apple and waiting for their response.
The cats out of the bag now. Lets hope Apple releases some sort of pulic statement on the matter soon.
Compared to my iPhone 4, the compass reading on the 5s is similar, but where the 4 shows a flatish surface (table top) to be flat or -1 degree, the 5s reads -6 degrees.
I haven't had chance to read through the thread yet but will look see how people are recommending as the best way(s) to report it to apple.
At the moment I intend to keep my phone and hope this can be fixed someone for the affected phones by a software update. I don't play games much but there may be other times this could be annoying, even if just wanting to see if a surface is level. My guess is that returning the phone at present would be tricky with the supply issues, as I'd have to do it online (bought from the apple online store) rather than wig able to turn up at an apple store.
I haven't had chance to read through the thread yet but will look see how people are recommending as the best way(s) to report it to apple.
At the moment I intend to keep my phone and hope this can be fixed someone for the affected phones by a software update. I don't play games much but there may be other times this could be annoying, even if just wanting to see if a surface is level. My guess is that returning the phone at present would be tricky with the supply issues, as I'd have to do it online (bought from the apple online store) rather than wig able to turn up at an apple store.
Just spoke to Apple who told me I was the first to call them with this problem, suggested I take it back to store and swap it for another. If it's bought in store is this my only option, can I call another department and get one sent to me?
I think that Apple will try to keep this under wraps so it doesnt go too public. In the meantime they will quietly resolve the issue and honour replacement phones for the 5% or so of purchasers that log a complaint.
I have an appointment with a genius tomorrow as my gyro is recording a 3 degree discrepency. I shall ask for a refund if they have no new phones in stock and wait for a month or so to see if they address the problem
I have an appointment with a genius tomorrow as my gyro is recording a 3 degree discrepency. I shall ask for a refund if they have no new phones in stock and wait for a month or so to see if they address the problem
MR did worse than ignore this issue, they actually shutdown the initial thread about it. Said, "this thread has gone off the rails." I assumed it was for bickering, but I've seen far worse bickering that hasn't gotten threads closed.
it's to do with the gyro. when you're taking pano's you need to hold it straight/adjust it as you're taking the picture. the gyro captures this movement and if its off then it'll mess up your photo. if it's off by 4 degrees then you'd need to slightly tilt the phone to compensate for the difference.
happy you got a better screen, I think it's bad that you were prepared to live with a screen that has uneven tint.
Still at zero the next morning. No drifting. Still -2 on its back, too (which doesn't bother me at all). As long as it's zero on its edge, that's all that matters.
This should also affect still shots. If you think the pic is level when you take it, especially of tall buildings, some will begin to look like the Tower of Pisa.