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And now you're just continuing to whine, l too can see bars dropping but haven't had lost calls but I am waiting until Wednesday to decide whether to return it to Apple or not. My stance is nothing to do with fanboyism (the traditional retort of the troll and whiner) but simply pointing out that you should be discussing the issue with the only people who can help, the vendor.

Yes, apologies, I lumped you in with many others here - I am/was in the same position as you - I was holding out for a fix from Apple as I HAVE dropped calls or had very poor quality ones in area's my old 3G was fine - re-displaying the bars is unfortunately not going to help that so now I have to return the phone.
 
Apple has now officially spoken on the matter: http://www.apple.com/pr/library/2010/07/02appleletter.html

A software fix is coming.

I am sure this will piss more people off than it makes happy. But at least Bob can stop pretending he is unable to return his phone because of the restocking fee.

Wow ...the IQ of the avg poster on this site just keeps spiraling downward.

It is quite alarming. People must be jumping from BGR.

The sad thing is if they actually would come out and release an official statement about this whole issue (other than the first 'email' about holding it right) then people would have no need in 'making up' emails about this whole issue. I say keep making up emails and forcing them to deny them until they finally cave in and give a real answer to the whole issue

Edit: The funniest thing in this story is that there's an actual Apple PR...i would have never guessed that with them being so vocal lately.

They answered a question someone asked. Had you called Apple and asked a question about your iPhone 4, they would have answered you too.

Faking headers is somewhat easy to do if you have your own mailserver. Though the fact remains it is not trivial to do.

One example: http://www.ipadshow.com/2010/05/24/how-to-make-steve-jobs-email-you/. The headers noted in this post (https://forums.macrumors.com/showthread.php?p=9640726&#post9640726) are similar to those present in the BGR article.

Headers in an email are text and are extremely easy to fake with a text editor. You just proved how easy it would be to fake them by simply copying the ones displayed there and making a few minor adjustments...
Just because Apple denies the email exchange doesn't make it truthful.

Lawyers are currently using Steve Jobs' previous emails re: iPhone 4 as supporting evidence, in their class action lawsuit against Apple.

I think Steve lashed out, as he often does, via email, and Apple attorneys have told him to stop. And they are now going to deny that his previous emails are even from him to try and prevent them from being included as evidence in lawsuits. This is a typical legal maneuver.

I doubt Mr. Buford is willing to purger himself so the ambulance chasers are going to have a difficult time using those emails. Maybe they will have a better change with the CSR instructions if they can get the BGR "Apple Connect" we don't know his name, but he might be willing to do some time for the chance to make a buck from the lawyers.
 
I am sure this will piss more people off than it makes happy. But at least Bob can stop pretending he is unable to return his phone because of the restocking fee.
Maybe I missed something in Apple's note, but since they consider it a software issue with a fix to be posted soon wouldn't that mean they would not consider the hardware defective?
 
I'm not convinced. I think it's Apple PR mopping up and doing damage control. If Steve Jobs can tell one person "don't hold your cell phone that way" then I can absolutely see him making the comments in the BGR email.
 
Apple REALLY???? REALLY??? This is what you give us? The bars are wrong? Here is my data that proves otherwise... As well as the email I sent to Apple, Engadget, MacRumors, and Gizmodo. This was the day after I got my iPhone 4, I was having problems the night before, but it was too late in the night to do anything....

Subject: In Depth iPhone 4 Cell Phone Reception Test
Date: June 24, 2010 1:39:02 PM EDT
To: tips@gizmodo.com, richard.lai@engadget.com, webmaster@macrumors.com
Cc: jamesb@apple.com, sjobs@apple.com

After contacting Apple this morning about an apparent defect in the design of the new iPhone 4, I decided to run some tests to prove that it wasn't just some "software bug" lowering the bars on the status bar. My phone call with Apple this morning was pleasant, not really anything out of the norm, same Apple one-on-one experience to help you out. I was asked to remove the SIM card and put it back in, that didn't work. I was then asked to reset the network settings, of course this did not fix the issue. I was asked to then restore my iPhone and not to restore from my last backup, that still did not solve this "hardware" issue. By that time I had already read the articles up on all the big sites. (Tuaw, Gizmodo, Engadget, MacRumors, etc...) So I called Apple back after doing the restore and explained to them that I've read the articles online and that replacing the phone was not going to solve the issue. A bumper case though would solve my issue though having me pay $30 to fix a design defect on a device I paid $300 for is out of the question. The only thing that was offered though was to replace my phone. That brings me to what this email is about after getting off the phone being dissatisfied by the outcome of the phone call, I decided to do some in-depth test on the network performance compared to holding and not holding the phone. The procedures for the test goes as follow:

1. Place iPhone on Desk
2. Open Speed Test (http://itunes.apple.com/us/app/speedtest-net-speed-test/id300704847?mt=8)
3. Begin Test
4. Take screenshot of results
5. Close Speed Test
6. End Speed Test in Background
7. Hold iPhone for 30 Seconds
8. Open Speed Test
9. Begin Test
10. Take screenshot of results
11. Close Speed Test
12. End Speed Test in Background

All tests were done in the same location every 10 minutes for 2 hours between 11:20 AM EST to 1:20 PM EST. Attached you well see my entire test results showing there is INDEED a network performance loss when holding the phone versus not holding the phone. Please feel free to post these results, graphs, and screenshots on your sites.

Thank You,
Steven Mattera

I never received any response from any site nor did I receive a response from Apple. Here are the attached graphs and screenshots that were included in that email.

First off how many bars displayed on the status bar. Higher is better.

BarsGraph.jpg



Second latency how long does it take to reach the server. Lower is better.

LatencyGraph.jpg



Third how fast do we download/upload data. Higher is better.

DownloadSpeedGraph.jpg

UploadSpeedGraph.jpg



Here are the screenshots showing the result of each test all unedited not resized taken directly from the phone.

http://stevenmattera.com/iOS4/ReceptionIssue/Screenshots/

And ofcourse here is the raw data the was also included in the email. In a CSV format so you can load it in Google Docs, Numbers, or Excel.

http://stevenmattera.com/iOS4/ReceptionIssue/RawData.csv
 
Apple REALLY???? REALLY??? This is what you give us? The bars are wrong? Here is my data that proves otherwise... As well as the email I sent to Apple, Engadget, MacRumors, and Gizmodo. This was the day after I got my iPhone 4, I was having problems the night before, but it was too late in the night to do anything....
..
First off how many bars displayed on the status bar. Higher is better.

BarsGraph.jpg
Simple: When it's on your desk it's slightly closer to the cell tower. ;)
 
All of these Apple fan sites (including this one) have become some what obsolete (although I continue to read and post here myself, but some old habits are hard to break).

Now that Apple is relevant again, reliable/respectable news services have entered the Apple gossip/rumor game.

This weeks Bloomberg rumor of the iPhone going to Verizon (which is not going to happen, expect it to appear on another US carrier just to further weaken Verizon further in the US) translated to truth, not rumor. I had several people come up to me and tell me that the iPhone was coming to Verizon and I had to explain to them the actual story.

I believe that Boy Genius was just bought, which is good, since their days are numbered (too bad good companies like DIGG didn't sell when they had a chance), as the bigger players become more and more tech savoy.
 
Yup, I don't see how a ******** cop-out excuse fixes dropped/poor quality calls where they were not apparent on a 3G... UNLESS the way the bars are reported results in the phone searching for new signal and said drop out - but wait, we were just seeing bars higher than they should be, so the signal was poor in the first place, so it would drop out anyway right? How come my phone shows bars about the same as my colleagues? (just checked) This means I will be showing worse reception than them when it is "fixed" and so the flashy antenna won't be working better?

Bleh, I'm not quite buying this... I think, in reality, an antenna on the outside is a bad idea - which would explain why no other phone company uses this simple solution for better reception.

Well the software fix actually, as i see this:does fix how signal behave! So lets say people who had calldrop actually had it,cause the software functionality tells the phone to drop the call earlier than it should, thats maybe why? :)
 
Well the software fix actually, as i see this:does fix how signal behave! So lets say people who had calldrop actually had it,cause the software functionality tells the to drop the call earlier than it should, thats maybe why? :)

Erm....

Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength.

To fix this, we are adopting AT&T's recently recommended formula for calculating how many bars to display for a given signal strength. The real signal strength remains the same, but the iPhone's bars will report it far more accurately, providing users a much better indication of the reception they will get in a given area. We are also making bars 1, 2 and 3 a bit taller so they will be easier to see.

All that reads to me is they are changing the way they are displayed. Nothing more.
 
Apple REALLY???? REALLY??? This is what you give us? The bars are wrong? Here is my data that proves otherwise... As well as the email I sent to Apple, Engadget, MacRumors, and Gizmodo. This was the day after I got my iPhone 4, I was having problems the night before, but it was too late in the night to do anything....



I never received any response from any site nor did I receive a response from Apple. Here are the attached graphs and screenshots that were included in that email.

First off how many bars displayed on the status bar. Higher is better.

BarsGraph.jpg



Second latency how long does it take to reach the server. Lower is better.

LatencyGraph.jpg



Third how fast do we download/upload data. Higher is better.

DownloadSpeedGraph.jpg

UploadSpeedGraph.jpg



Here are the screenshots showing the result of each test all unedited not resized taken directly from the phone.

http://stevenmattera.com/iOS4/ReceptionIssue/Screenshots/

And ofcourse here is the raw data the was also included in the email. In a CSV format so you can load it in Google Docs, Numbers, or Excel.

http://stevenmattera.com/iOS4/ReceptionIssue/RawData.csv

Mister have my respect, you did a nice work...:)
 
Erm....



All that reads to me is they are changing the way they are displayed. Nothing more.

It reads so, but maybe there is more behind this, they don't want to say...
Lets say :"the call drop must be = the signal come to a special point in a scala" , maybe there is something more deeply...(baseband related.)
 
You have my respect!!!:D, and you should lead "APPLE" engineering department.

Apple REALLY???? REALLY??? This is what you give us? The bars are wrong? Here is my data that proves otherwise... As well as the email I sent to Apple, Engadget, MacRumors, and Gizmodo. This was the day after I got my iPhone 4, I was having problems the night before, but it was too late in the night to do anything....



I never received any response from any site nor did I receive a response from Apple. Here are the attached graphs and screenshots that were included in that email.

First off how many bars displayed on the status bar. Higher is better.

BarsGraph.jpg



Second latency how long does it take to reach the server. Lower is better.

LatencyGraph.jpg



Third how fast do we download/upload data. Higher is better.

DownloadSpeedGraph.jpg

UploadSpeedGraph.jpg



Here are the screenshots showing the result of each test all unedited not resized taken directly from the phone.

http://stevenmattera.com/iOS4/ReceptionIssue/Screenshots/

And ofcourse here is the raw data the was also included in the email. In a CSV format so you can load it in Google Docs, Numbers, or Excel.

http://stevenmattera.com/iOS4/ReceptionIssue/RawData.csv
 
I thought this might be the case the other day and this backs up my suspicion. It's possible/probable that Apple PR denied the convo was real due to the misattribution of the "just a phone" line to Jobs. That was the quote a lot of stories about the convo headlined with, a quote we later were told was not by Jobs. I think the correction of that misquote by BGR may have happened after/simultaneously to the denial by the "top Apple spokesperson".
 
Apple REALLY???? REALLY??? This is what you give us? The bars are wrong? Here is my data that proves otherwise... As well as the email I sent to Apple, Engadget, MacRumors, and Gizmodo. This was the day after I got my iPhone 4, I was having problems the night before, but it was too late in the night to do anything....



I never received any response from any site nor did I receive a response from Apple. Here are the attached graphs and screenshots that were included in that email.

First off how many bars displayed on the status bar. Higher is better.

BarsGraph.jpg



Second latency how long does it take to reach the server. Lower is better.

LatencyGraph.jpg



Third how fast do we download/upload data. Higher is better.

DownloadSpeedGraph.jpg

UploadSpeedGraph.jpg



Here are the screenshots showing the result of each test all unedited not resized taken directly from the phone.

http://stevenmattera.com/iOS4/ReceptionIssue/Screenshots/

And ofcourse here is the raw data the was also included in the email. In a CSV format so you can load it in Google Docs, Numbers, or Excel.

http://stevenmattera.com/iOS4/ReceptionIssue/RawData.csv

Are you missing the part where nobody is arguing you can't interfere with a cellular signal with your body/hand?
 
I said it the other day.. I found it very strange that someone would use their real name in this way and company email account if it was a fake. Either they were very foolish, they were telling the truth or someone had stolen the guys ID.

But if what the BGR article says is true and they've logged into his gmail account and checked phone records, then it would appear he was telling the truth. What a mess.
 
I said it the other day.. I found it very strange that someone would use their real name in this way and company email account if it was a fake. Either they were very foolish, they were telling the truth or someone had stolen the guys ID.

But if what the BGR article says is true and they've logged into his gmail account and checked phone records, then it would appear he was telling the truth. What a mess.

I asked (and BGR ignored me) to have a disinterested third party check his email records. I am sure the fortune reporter would be happy to. I suspect you will never see this
 
apple PR totally lied. motive: they have way more to lose than BGR. yes, i'm talking about the same company who forced Ellen to apologize on her own show for making fun of the iPhone. it also now appears that they had the latest episode of Futurama pulled because it, too, mocked apple.

apple is, quite frankly, unbelievable.
 
This is my problem with the amount people complaining on line about there iPhone's. Maybe this is just me, but whenever I have bought something that has an obvious problem, I take it back immediately, get it taken care of and move on.

This would seem to be the most logical response of most people. The last thing on my mind would be to rush to my computer and start ranting about how awful the product was and how I've had it for day's and it just won't work, and rag on the company and CEO and how could anybody with a right mind buy this thing.

And please don't start with "We hold Apple to a higher standard thing" All companies can and will have lemons (even lot's of lemons) get through the cracks.

I had two iMac's with mother board problems. Had to take one in twice. Was it inconvenient? Yes. Did Apple fix it for free even though the iMac's were out of warranty? Yes.

Could I've made a big stink about it on line, since this was a recall problem? Sure, if that was my top priority, What's Yours?
 
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