Subject: In Depth iPhone 4 Cell Phone Reception Test
Date: June 24, 2010 1:39:02 PM EDT
To:
tips@gizmodo.com,
richard.lai@engadget.com,
webmaster@macrumors.com
Cc:
jamesb@apple.com,
sjobs@apple.com
After contacting Apple this morning about an apparent defect in the design of the new iPhone 4, I decided to run some tests to prove that it wasn't just some "software bug" lowering the bars on the status bar. My phone call with Apple this morning was pleasant, not really anything out of the norm, same Apple one-on-one experience to help you out. I was asked to remove the SIM card and put it back in, that didn't work. I was then asked to reset the network settings, of course this did not fix the issue. I was asked to then restore my iPhone and not to restore from my last backup, that still did not solve this "hardware" issue. By that time I had already read the articles up on all the big sites. (Tuaw, Gizmodo, Engadget, MacRumors, etc...) So I called Apple back after doing the restore and explained to them that I've read the articles online and that replacing the phone was not going to solve the issue. A bumper case though would solve my issue though having me pay $30 to fix a design defect on a device I paid $300 for is out of the question. The only thing that was offered though was to replace my phone. That brings me to what this email is about after getting off the phone being dissatisfied by the outcome of the phone call, I decided to do some in-depth test on the network performance compared to holding and not holding the phone. The procedures for the test goes as follow:
1. Place iPhone on Desk
2. Open Speed Test (
http://itunes.apple.com/us/app/speedtest-net-speed-test/id300704847?mt=8)
3. Begin Test
4. Take screenshot of results
5. Close Speed Test
6. End Speed Test in Background
7. Hold iPhone for 30 Seconds
8. Open Speed Test
9. Begin Test
10. Take screenshot of results
11. Close Speed Test
12. End Speed Test in Background
All tests were done in the same location every 10 minutes for 2 hours between 11:20 AM EST to 1:20 PM EST. Attached you well see my entire test results showing there is INDEED a network performance loss when holding the phone versus not holding the phone. Please feel free to post these results, graphs, and screenshots on your sites.
Thank You,
Steven Mattera