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So are all MBP owners with the 8600m GT cards screwed?

lemon law?

some states have lemon laws that will require them to replace it if it fails three times. Unfortunately Apple's warranty doesn't start fresh if you use it (none do as far as I know). I would definitely argue for a new computer. I'd call Applecare and ask for a supervisor right off the bat. Ask for a customer service supervisor, not a tech support supervisor, but you'll probably need to go through tech support. Explain the situation to the tech support person and then ask to be transferred to a customer service supervisor. I think you'll have your best chance for a new machine from them.
my big concern is the lack of information. we have NO idea if the CURRENT machines are being sold with defective boards. If nVidia would publish a list of serial numbers or give some definitive accounting of dates I'd be less worried but for all I know they made millions of boards and are still using them. If they'd say the problem was identified and the manufacturing process has been changed and all current models being sold are defect free and Apple admit some of their machines suffered, I'd also be less concerned but I don't believe Apple's statements that they have been unaffected. I simply don't believe it.
 
Tallest Skil said:
Could have sworn that it was 90 days for phone and 1 year for repair.
Click to expand...

You do indeed. In the UK at least, but would have thought it was the same in the US at least.

If you buy from John Lewis in the UK they have a standard two year warranty.

On a related note, our machine today looks on a downward spiral - in addition to the white flashes, text break up etc, it threw its first totally garbled screen wobbly.

Presumably a sign that things are deteriorating....

I'm hoping to hold off taking it in until the new models are available - but if it came to it, and the screen died completely, and they replaced the logic board, am I right in thinking that doesn't affect the hard drive at all, and it can go away, get fixed, all without loss of data etc?
 
m1stake said:
You get a 90 day repair warranty, that's it.
Click to expand...

No, it's 90 days telephone support and 12 months hardware repair. If they repair something, the repair is covered for 90 days, even if it's at the very end of the 1 year period.

I've used Apple warranties more than my fair share all over the world, and the same policies apply everywhere.
 
duklaprague said:
I'm hoping to hold off taking it in until the new models are available - but if it came to it, and the screen died completely, and they replaced the logic board, am I right in thinking that doesn't affect the hard drive at all, and it can go away, get fixed, all without loss of data etc?
Click to expand...

It won't affect the hard drive, that's perfectly safe, but just the same you should get it fixed.
 
PDE said:
No, it's 90 days telephone support and 12 months hardware repair. If they repair something, the repair is covered for 90 days, even if it's at the very end of the 1 year period.

I've used Apple warranties more than my fair share all over the world, and the same policies apply everywhere.
Click to expand...

You're not the only one who uses Apple Care :p

I was responding to a poster who was wondering if the repair itself was warranted.
 
m1stake said:
You're not the only one who uses Apple Care :p

I was responding to a poster who was wondering if the repair itself was warranted.
Click to expand...

Of course I'm not. Sorry, I should have read the whole thread before I jumped in.
 
hard drive OK

I think it was mentioned in an earlier part of the thread; sorry if this is a repeat. The video glitches you were seeing are virtually guaranteed to be a precursor to complete failure. If you're not in a big project now, contact Applecare and get it dealt up. You do want to fully backup your HD before you send it in of course, but video failure won't affect the HD. In fact you can connect it to another mac in Target Disk mode and continue to use it just fine even if the video fails. Once you start seeing video anomalies it's all over but the shouting.
 
My MBP is currently being repaired at the apple repair center... will they wipe my hard drive since they will be replacing my logic board? Thanks.

I hope that's not the case because I forgot to do a backup before I kept getting kernel panics at boot.
 
AbsenceOfTruth said:
Good, because the geniuses were warning me that the repair center might wipe the drive. That got me a bit worried.
Click to expand...

Depends on the bench tech. When I worked at the school about 10% came back with a fresh load. We always backup up their school work to a DVD or flash drive before sending them out.

It pays to be careful

Cheers,
 
My MBP just started giving me video issues yesterday. When I boot the computer I get no video at all, but the Mac boots fine and I can access it over the network. In the past 24 hours, however, I have been able to boot successfully, WITH video, twice. The first time, I thought the problem had magically gone away, so I rebooted to make sure. Then I got no video again. So then when I managed to get video again I left the laptop running and haven't turned it off since.

Sounds a lot like it could be related to this NVIDIA failing GPU fiasco. I have a June 2007 MBP with the 8600M GT.
 
failure symptoms?

I have the same failure symptom as the poster previous. I used the computer last night with no problems. Put it to sleep overnight, woke up this morning, and now have no video. Tried shutdown, restart, start from CD, boot from techtools CD, no luck. Hooked up to external monitor via DVI, still nothing. Seems my GPU is friend as well? Any one comment on if this is what to expect with a borken GPU? I have an appointment with the store tonight, hope to see them be honest and take care of it. Anyone know what to look out for? I have applecare but dont want to be snowed in by some BS excuse if things really are broken.

As with the previous user, I also have a June 2007 MBP, 2.4ghz, 256mb gfx, 2gb ram. Rarely do gaming but use iphoto and imovie a lot.

Thanks,
Ashish
 
Just got my MBP back. They replaced the logic board due to the GPU. Funny thing is, in the documents Apple blamed the RAM that I installed. Hmm. I just went along with it since I didn't have to pay a dime for the repair.

Overall, everything seems to be fine, so far. The thing I noticed right away is that it seems the cpu and gpu are a bit cooler at idle.
 
Bruno Silva said:
Is apple fixing this issue with the current mbp? I was thinking of buying one... but now.........
Click to expand...

Never had a problem with my 2.2 SR MBP and I play games under Windows bootcamp on a fairly regular basis. System is 13 months old. Even so, bought Applecare, even though it felt like extortion to buy it on the 365th day.

Bought a used 2.16 MBP (ATI x1600) and passed the 2.2 to my wife; she's never used a Mac prior and will never do more than Microsoft Office and Web browsing so it should last forever (right).

With all the nonsense surrounding nvidia I bet it might be a few more months before a new MBP model is released. For all we know they had intended to use nvidia GPUs on the new model and had to do a quick rework :eek:

I would buy one of the 2.16 or 2.33 models. They can be had very reasonably and for most tasks are very close to the 2.2 & 2.4 SR systems in performing most tasks. This way you get a Mac at a very reasonable price (systems with weak batteries and a bit of use can be had for under a $1000) and then you can wait in peace for this whole issue to be resolved.

Even my Windows games work fine on the x1600 (Company of Heroes on med, AOE3, etc...).

Cheers,
 
My MBP have start freezing up

Hi
I got mine in the end of June 2008 and have now started freezing randomly. Not able to reproduce it when I try. Anyone been able to find a way to reproduce the problem if your NV-GPU starting to fail?

MBP 2.5GHz 2Gb memory
Graphic adapter:
GeForce 8600M GT
VRAM (Total): 512 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0407
Revision ID: 0x00a1
ROM Revision: 3212

I find this in my system.log after OS X is rebooted:
Kernel[0]: NVChannel(GL): Graphics channel exception! status = 0xffff info32 = 0xd = GR: SW Notify Error

I have been reading this thread at Apple support forum http://discussions.apple.com/thread.jspa?threadID=1065674&start=345&tstart=0

Sometimes during crash I get artifacts on my display and sometimes and sometimes it locks, run for 2-3 sec, lock again before it locks up completely.

--
Stein Magne
 
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