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apple support

  1. I

    Iphone 11 pro battery percentages jumping around (iOS 15.2 - 15.2.1)

    Hello guys! This is my first thread, I'm just gonna share my problem with my iPhone 11 pro, mainly about its battery percentages jumping around, it been doing like that so much, I've been trying to contact apple support but they ask me to reinstall the whole iOS, and I already did it and it...
  2. P

    I got Apple to offer me device replacement (because butterfly keyboard), but now I’m having further issues with Apple support (any advice appreciated)

    (I’ll try to keep this as short as possible) tldr; The keyboard on my 2018 (4 thunderbolt, $1800) MBP failed multiple times, leading to device replacement, however, Apple is offering me 13” M1 MBP (my problem with that: only 2 thunderbolt ports and $500 less than what I paid for my Mac...
  3. theramajor

    Why does everyone on the Apple support community say Clean My Mac slows down your Mac?

    How does it slow it down?
  4. W

    Apple has no movement on my Mac repair

    I sent my M1 Macbook pro from last year that I had to send into the Apple Repair center and I have not heard an update in a week, despite having priority Apple Care +, and the customer service center is completely unsure as to what is happening as well. is there a way to reach the repair center...
  5. CML10

    Other Tips on how to reach a tier 3 advisor/supervisor?

    Does anyone have tips or experience on how to reach an Apple Support Tier 3 advisor? I am having a problem being charged $634.94 for “not returning a damaged IPhone within 45 days” when in fact I did return it and they then sent to back to me without explanation. Any suggestions on my situation...
  6. tzm41

    My S6's altimeter glitched out, putting me at about 8000 ft higher than actual elevation

    So I have spent the past month going back and forth with Apple trying to solve this weird issue on my Apple Watch Series 6 cellular model, which started happening since I moved from NYC to the Bay Area: As the screenshots show, my watch puts me about 8000 ft higher than what my phone tells...
  7. rneglia

    Apple Support Limbo - MBP 15", Mid 2014

    I sent my six year-old 2014 MBP into Apple Support (Houston address) for a battery replacement, and it arrived on November 2nd. The Repair Status screen says "Our technicians are working on your product. We'll notify you when the repair has been completed." And then nothing from Apple for....16...
  8. J

    Apple lost my watch - my customer service experience

    I wanted to share my experience of Apple support. I think it’s unique but it won’t surprise me if it’s becoming the norm. Since March 2019 I had identified what I believed was a problem with my Apple Watch Series 1 battery, which was still under warranty. It was discharging faster than...
  9. maplesuede

    Apple Told Me AirPods Pro Includes Wireless Charging Mat

    I needed to share this screenshot because I know for a fact that the AirPods Pro DO NOT come with a wireless charging mat. Apple Support Twitter is wild.
  10. Vbmalek

    iPhone XR Screen Water Damage HELP!

    My phone got splashed with water 18hrs ago. The screen looks like this now. The screen has to transparent blue spots in the right side and it appears as grainy, smudged all over the upper screen. It is also dimmed and has a bright line at the bottom of the screen. Has this happened to you...
  11. A

    iPhone 7(+) Calls on airplane mode and more

    Dear community, I'm just wondering if it would be ok to share my story here. Just to let you know how Apple treats loyal customers (using Apple since 2006, iPhones since 2008). Since May 2018 I have issues with my iPhone 7: - calls on airplane mode (WiFi disabled), - unable to connect to the...
  12. kalmargyula

    Apple support incompetence regarding MacPro nVidia issue...

    Hi to everyone. I'm a new forum user yet an apple user for several years. In short, I have a 2014 macbook pro with nVidia's GT 750M GPU. Yep, the one that has only problems since High Sierra and is working ever since at decreased performance ( I do a lot of video editing ). So I am in contact...
  13. S

    MacBook Pro 13inch (2017 without touch bar) display issue, super annoying. Help please.

    So my MacBook Pro (2017, without touch bar) will be a year old next month. I've had no issues since the day I bought it. However, just recently, I started noticing a band of black lines appearing at the bottom of my screen. I have attached an image, check it out. Also, seems like this band of...
  14. ernest_mecca

    Software for unsupported devices

    Hey all, I had a recent experience with Apple Support after purchasing a mid-2007 MacBook off letgo. The latest OS it’s able to run is OS X Lion (10.7.5) and the majority of Apple’s own software is incompatible with it. I contacted Apple Support and made them aware of my situation, and they...
  15. otiose2day

    Is Apple Becoming Like Comcast?

    I've used Macs for well over twenty years and have always found its customer support to be good, sometimes superb. Of late, however, I fear that things may be changing for the worse. Hear's my basis for stating this: 1. Hardware reliability. The Macs we purchased twenty to about ten years ago...
  16. Jan_Krz

    Whats wrong with ios and apple support ?

    I had a lot of issues with ios 11 so I decided to restore iphone 8 plus with ios 11.2 and set it as new... After restoring I stuck on the icloud verification... I get a message - there was a problem with verification during connection with server... My apple login and password was fine...
  17. iSearch

    Resolved Apple Online Support is Giving Me a Hard Time With My MBP Order

    Last month, I ordered what was to be my first Mac, a 2015 15 inch MacBook Pro with 512GB, to be picked up at an Apple Store in another state I was in at the time. Last week, I picked it up, and when I opened the box, there was a large visible white scratch on the left of the MBP lid, and it was...
  18. P

    Apple Support + Apple Watch Series 0

    Hello everyone, I purchased my Apple Watch on day one back in 2015. I have the Stainless Steel 42mm. For the past few weeks, I've been having too many issues with the watch smh as extreme slow speed/performence, apps not loading (crashing) and extreme lag. I called Apple Support and I've had...
  19. T

    Not the great Customer Support that I always hear about / Also battery issues for new 2017MBP

    So, my MacBook Pro drains battery pretty fast. In the time span of 11 minutes, with only Safari, Pages, and Preview open, my battery will drop 7%. Is this normal? I called Apple Support, and they directed me to "About This Mac" >"System Report..." > "Hardware" > "Power" , and I did that...
  20. P

    MacBook Pro - Drag & Drop w/ TrackPad - Delay on Releasing Finger

    Hi everyone, I have just enabled dragging on my new MacBook Pro and have enabled "Without Drag Lock" in the accessibility settings. This should mean that when i release my finger after dragging, the action should stop immediately. However, this is not the case! There is about a 1 second delay...