apple support

  1. J

    Apple lost my watch - my customer service experience

    I wanted to share my experience of Apple support. I think it’s unique but it won’t surprise me if it’s becoming the norm. Since March 2019 I had identified what I believed was a problem with my Apple Watch Series 1 battery, which was still under warranty. It was discharging faster than...
  2. maplesuede

    Apple Told Me AirPods Pro Includes Wireless Charging Mat

    I needed to share this screenshot because I know for a fact that the AirPods Pro DO NOT come with a wireless charging mat. Apple Support Twitter is wild.
  3. Vbmalek

    iPhone XR Screen Water Damage HELP!

    My phone got splashed with water 18hrs ago. The screen looks like this now. The screen has to transparent blue spots in the right side and it appears as grainy, smudged all over the upper screen. It is also dimmed and has a bright line at the bottom of the screen. Has this happened to you...
  4. A

    iPhone 7(+) Calls on airplane mode and more

    Dear community, I'm just wondering if it would be ok to share my story here. Just to let you know how Apple treats loyal customers (using Apple since 2006, iPhones since 2008). Since May 2018 I have issues with my iPhone 7: - calls on airplane mode (WiFi disabled), - unable to connect to the...
  5. kalmargyula

    Apple support incompetence regarding MacPro nVidia issue...

    Hi to everyone. I'm a new forum user yet an apple user for several years. In short, I have a 2014 macbook pro with nVidia's GT 750M GPU. Yep, the one that has only problems since High Sierra and is working ever since at decreased performance ( I do a lot of video editing ). So I am in contact...
  6. S

    MacBook Pro 13inch (2017 without touch bar) display issue, super annoying. Help please.

    So my MacBook Pro (2017, without touch bar) will be a year old next month. I've had no issues since the day I bought it. However, just recently, I started noticing a band of black lines appearing at the bottom of my screen. I have attached an image, check it out. Also, seems like this band of...
  7. ernest_mecca

    Software for unsupported devices

    Hey all, I had a recent experience with Apple Support after purchasing a mid-2007 MacBook off letgo. The latest OS it’s able to run is OS X Lion (10.7.5) and the majority of Apple’s own software is incompatible with it. I contacted Apple Support and made them aware of my situation, and they...
  8. otiose2day

    Is Apple Becoming Like Comcast?

    I've used Macs for well over twenty years and have always found its customer support to be good, sometimes superb. Of late, however, I fear that things may be changing for the worse. Hear's my basis for stating this: 1. Hardware reliability. The Macs we purchased twenty to about ten years ago...
  9. Jan_Krz

    Whats wrong with ios and apple support ?

    I had a lot of issues with ios 11 so I decided to restore iphone 8 plus with ios 11.2 and set it as new... After restoring I stuck on the icloud verification... I get a message - there was a problem with verification during connection with server... My apple login and password was fine...
  10. iSearch

    Resolved Apple Online Support is Giving Me a Hard Time With My MBP Order

    Last month, I ordered what was to be my first Mac, a 2015 15 inch MacBook Pro with 512GB, to be picked up at an Apple Store in another state I was in at the time. Last week, I picked it up, and when I opened the box, there was a large visible white scratch on the left of the MBP lid, and it was...
  11. P

    Apple Support + Apple Watch Series 0

    Hello everyone, I purchased my Apple Watch on day one back in 2015. I have the Stainless Steel 42mm. For the past few weeks, I've been having too many issues with the watch smh as extreme slow speed/performence, apps not loading (crashing) and extreme lag. I called Apple Support and I've had...
  12. T

    Not the great Customer Support that I always hear about / Also battery issues for new 2017MBP

    So, my MacBook Pro drains battery pretty fast. In the time span of 11 minutes, with only Safari, Pages, and Preview open, my battery will drop 7%. Is this normal? I called Apple Support, and they directed me to "About This Mac" >"System Report..." > "Hardware" > "Power" , and I did that...
  13. P

    MacBook Pro - Drag & Drop w/ TrackPad - Delay on Releasing Finger

    Hi everyone, I have just enabled dragging on my new MacBook Pro and have enabled "Without Drag Lock" in the accessibility settings. This should mean that when i release my finger after dragging, the action should stop immediately. However, this is not the case! There is about a 1 second delay...
  14. R

    Repeating error message

    Hi everybody, I have an Apple TV 4 64 gb as a replacement for my TiVO and my old Apple TV 3, as a family of four we mainly watch Amazon Prime and Netflix. About 7 weeks ago my Apple TV started showing an error message saying something regarding 'device requirements for airplay; one of your...
  15. vodkashot88

    Macbook Pro mid 2015 flickering startup screen

    Hi folks, this is what happens when I turn on my laptop: https://twitter.com/DarioSabaghi/status/833249014778847234 I've been told to reinstall the latest version of Sierra (10.12.3), but the problem keeps going on. I bought the MacBook Pro (Retina Display, 15 inch, 2,2 GHz Intel Core i7, 16...
  16. R

    How to make a formal complaint against apple support?

    Does anyone know how I would go about making a formal complaint against apple support? I have been a long-time fan of apple and have received great support in the past but I believe the situation I have experienced in the past few months should be brought to someone attention. I have an Early...
  17. J

    iTunes - Account Recovery w/2 factor = month + wait?

    I forgot my password to my iTunes account, so have attempted to use their account recovery feature. I go though the process, including verifying my credit card on file, getting the text code (the 2 factor), clicking the e-mail confirming account recovery (attempted from both trusted devices on...
  18. R

    Cannot Logon to ICloud on IPhone (6s, v10.1.1)

    Hi, I can not login to my AppleID on my iphone 6s. I get either the shaky screen or a verification failed message. I can login to my icloud account as well as my apple ID from various computers. I also tried logging into my account on another, new Iphone 6s at the apple store and it didnt work...
  19. findingmenno

    My Retina Macbook Pro - worst computer and support I ever had...

    Hi everybody, I have been reading this forums as a guest occasionally when I was looking for tips and advice on anything related to Apple and macs. I wish my first post here would have been a more positive one, but sadly it is one of frustration and crying out for help. You are welcome to...
  20. M

    Apple can't activate iMessage on MacPro 1.1

    Hello there, I installed El Capitan on my Mac Pro 1.1 a while ago, but never used iMessages or Facetime. Now I have bought an iPhone and wanted to activate iMessages on the Mac Pro, too. As mentioned in the thread about running El Capitan on the Mac Pro 1.1 iMessage and Facetime did not work...