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10.5.6 Has broke Online Banking Access

david803sc

david803sc

macrumors member
Original poster
Jul 11, 2008
56
0
Lake Wylie, SC
Since I updated my Intel imac with this update I can no longer access my online banking with BB&T, this is a very large Southeast Bank, when I log in, it just brings me to another screen, to log in again, no error message, I called the bank and of coarse they told me it's my fault, I must of forgot my password, anyway I talked to their online tech support, and they did tell me that they are aware that the update for the mac has broken the access to their site with Safari, they said I either had to use Internet Explorer or Mozilla, due to the fact that their site is no longer supported by Safari, due to the latest mac update.

http://www.bbt.com

Note: I did post this in the update thread, but I felt it is important enough to post here, and find out if this has affected any other banks, and also see if I can get a fire under someone to get this resolved, I am so frustrated right now and the bank says they have no answers at this time or an ETA on a resolution, they are waiting for Apple to get involved.
 
I found some other posts on tis forum that indicate, that the First Direct online banking site is also affected, and according to the Apple Discussion board, HSBC is affected also, so we have at least 3 banks now confirmed not to be working with this update, any others?
 
Tugger, that is the point all three of these sites will work with Mozilla, but all three worked with Safari prior to the 10.5.6 update, and something in this update has broken them, and I am sure there are more banks other than just these 3 that have this problem now, the question is will apple fix this, or will they work with these banks to find and resolve the problem?

SAFARI SHOULD WORK WITH THESE SITES, the fact that it no longer does is bad PR and press for Apple, do they want users to all migrate to Firefox because many sites do not work with Safari? Of coarse not, and online banking is something most users of any computer access, quite often, this should be a high priority for Apple to resolve, via a patch or by working with the banks on the code that needs to be changed on these sites.

David
 
The link you posted, opened for me on Safari with the new upgrade. Is it after the password entering that it gives you problems?

Wachovia works fine on it as well.
 
iMac-Knight said:
The link you posted, opened for me on Safari with the new upgrade. Is it after the password entering that it gives you problems?

Yes the problem is once you enter your username and password, the page redirects you to another logon screen, as if you have entered an invalid username or passwordl, but their is no error message, for example if you go to the site and just enter anything in those boxes and try to login it will bring you to another login screen and include an error message wrong username or password (I just tried this to see), when you put a correct username and password in it does not do that it just a blank login page, according to the other posts this is the same type of behavior experienced at the other sites as well.
Click to expand...
 
HSBC is also not working

HSBC is also not working, which is annoying because I use Cha Ching which uses Safari to access my online banking and download my transactions directly into my Cha Ching database.

I can usually log on to HSBC with Firefox, but until now it has never worked nearly as well on the HSBC site as Safari.

Ho hum.
 
First Direct displaying this ...

First Direct is now displaying this when you choose to log on to Internet Banking.

Actually, I tried to use it last night and was cursing FD because I thought it was a problem with their website!!

It would make sense HSBC isn't working as well though as I would imagine it's all the same back end stuff for FD and HSBC.

Good to see they are acknowledging it though!

- D
 

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Jeff Gill said:
HSBC is also not working, which is annoying because I use Cha Ching which uses Safari to access my online banking and download my transactions directly into my Cha Ching database.

I can usually log on to HSBC with Firefox, but until now it has never worked nearly as well on the HSBC site as Safari.

Ho hum.
Click to expand...

Yes, I can confirm that the UK HSBC website is broken. It seems highly probable it is the result of the 10.5.6 update, but I know that HSBC have slowly been refurbishing their website in places and the front page has been modified quite recently. So it could be a combination of factors leading to the breakage.

I find when I log in with my IB number, I get forwarded back to another login page. Sometimes that login page 'hangs' and I get an error in Safari about "too many page redirects" or words to that affect. Other times the site just fails to finish loading with pictures or CSS missing. It's a complete mess.

This problem seems to affect all Webkit powered browsers. Safari, Webkit nightly build, Radon and the browser in Cha-Ching are all affected. No issue whatsoever accessing the site in Firefox or Opera.

I started by deleting Safari preferences, clearing all cookies and resetting Safari. That didn't work so this morning I have done an archive and install of Mac OSX (I had to try and fix something else at the same time). But that hasn't helped either - presumably because Safari is archived instead of clean installed?

Also found a few minutes ago that a similar problem is occurring on Apple's OWN support forums - log in takes you to a blank screen which in turn takes you back to log in!

But yes, this reflects very badly on Safari and Apple. Leopard seems to just be one problem after another...

I am contacting HSBC now. Will post any response I get from them in this thread.
 
It is indeed a mess. For a long time now, I've been unable to login to FD a second time without emptying Safari's cache, but since 10.5.6 it just doesn't work at all. Very disappointing, but at least FF works. Almost glad I've got Vista and IE7 on this MB!
 
This is similar I think to the problem I am having with remote access.
https://forums.macrumors.com/threads/618345/
When I login, I also get no error message, but instead of seeing my Mac's desktop, I am taken to a blank black screen. I'm guessing it is some odd security tweak, but that doesn't help much. I'll have to wait until I get home, of course, to see if my two online banking sites work.
 
Well, it still works on Safari under Vista - unsurprisingly, since the Windows version hasn't been upgraded recently! But I still need to empty the cache to login a second time.
 
I'm having this issue on my MBA and iMac and reported it to AppleCare, I'll report back with their response (If I ever get one!)
 
Official Response from HSBC this morning:

Our Reference: 726-7931081-17122008-AG2
Thank you for using the feedback facility for our Internet Banking service.
This is with regard to your recent e-mail concerning being unable to access Internet Banking. We realize that some customers are facing difficulties connecting to Internet Banking through an Apple Mac OS X system running with a Safari browser. The matter has been escalated to Apple who have identified this as a problem on their end.

I do apologize for the inconvenience caused in the interim.
This is due to a recent Safari browser upgrade. Please use Mozilla Firefox as an alternate browser on the Apple Mac system to access the Internet Banking service.

If you require further assistance, please call us on 0845 600 2290 (within UK) or +44 1226261226 (outside UK). Minicom support is available on 0845 7125563. The Internet Banking Helpdesk is open from Monday to Sunday 8.00am to 10.00pm (UK times).

Kind Regards

[Name Removed]
Technical Support Representative
HSBC Internet Banking Technical Support
Click to expand...

However you look at this, this is a real smack in the face for Apple and there so marketed "worlds best browser".
 
I have no issues with any of my online financial accounts:

chase.com
ameriprise.com
ingdirect.com
 
I have the exact same problem with BB&T. It started after the update and I have to run Firefox to get it to work.

- James
 
I can say that the update has affected me as well, both for some banking functions (namely logging in), as well as other sites that have a login procedure. Every time I try to log in, it directs me back to the login page. Quite irritating!
 
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