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[News:USA] Survey: T-Mobile tops in customer satisfaction (AT&T Last)

gkarris said:
Interesting how Apple is tops in Customer Satisfaction, but they don't let T-Mobile in the USA carry their phone... :rolleyes:
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I think part of it is that T-Mobile uses those "odd" frequencies for 3G, while AT&T and the rest of the major carriers in the world (even T-Mobile in Europe) use the same ones.
 
ecschwarz said:
I think part of it is that T-Mobile uses those "odd" frequencies for 3G, while AT&T and the rest of the major carriers in the world (even T-Mobile in Europe) use the same ones.
Click to expand...

ummm AT&T uses odd ones as well. It is not T-Mobile US or AT&T fault for their "odd" 3G frequencies in the us.

AT&T was forced to use the one it users because Verizon bought up the frequencies that europe uses and T-Mobile got a double hit because AT&T owned that next block so they had to find another set they could use.
 
These numbers are interesting, but I think it personally matters whats best for yourself. I don't care if T-Mobile ranks #1 if Sprint does a better job in my area (for example).
 
T-mobile? I don't know anyone who has t-mobile. Everyone has Verizon or AT&T.

Bottom line, T-mobile can place first in customer survey, but they have the lowest subscribers.

Verizon is doing great.
 
hcho3 said:
T-mobile? I don't know anyone who has t-mobile. Everyone has Verizon or AT&T.

Bottom line, T-mobile can place first in customer survey, but they have the lowest subscribers.

Verizon is doing great.
Click to expand...

Hi, I'm a T-Mobile customer.
Freaking hate it.
The service is horrible everywhere, and it costs way too much for crappy service and low quality phones.
Damn those two year contracts.
However, in customer service, the agents are quite nice and helpful. Unfortunately, helpful agents can't give my phone the ability to make a call from my bedroom. That's just their crappy service at fault.
As soon as I have $800 to throw around, I'm canceling this contract and going to VZW.
 
hcho3 said:
T-mobile? I don't know anyone who has t-mobile. Everyone has Verizon or AT&T.

Bottom line, T-mobile can place first in customer survey, but they have the lowest subscribers.

Verizon is doing great.
Click to expand...

I was thinking the same thing. Hand a Verizon or AT&T subscriber a T-Mobile phone and just wait a few days for millions to complain about lack of coverage. The map looks decent where I live, but you get south of Atlanta and you're f@#%ed unless you're near an interstate highway. I go check AT&T's map and there are rural parts uncovered, but the web of coverage extends much further from the big highways.
 
hcho3 said:
T-mobile? I don't know anyone who has t-mobile. Everyone has Verizon or AT&T.

Bottom line, T-mobile can place first in customer survey, but they have the lowest subscribers.

Verizon is doing great.
Click to expand...

Dumbledorelives said:
Hi, I'm a T-Mobile customer.
Freaking hate it.
The service is horrible everywhere, and it costs way too much for crappy service and low quality phones.
Damn those two year contracts.
However, in customer service, the agents are quite nice and helpful. Unfortunately, helpful agents can't give my phone the ability to make a call from my bedroom. That's just their crappy service at fault.
As soon as I have $800 to throw around, I'm canceling this contract and going to VZW.
Click to expand...


I have T-Mobile for years and have used Nokia, Sony-Ericsson, HTC, and Apple phones with it and never had a dropped call, totally clear and excellent service.

Friends I know switched but used Blackberry's and they had horrible service. They went to Verizon with BB and they use mainly voice and love it.

People I know on T-Mobile with Android phones from HTC have never had any problems as well. Don't know about the Moto or Samsung phones.

So, I guess it depends on the phone you use.

AFA coverage, I thought that T-Mobile has no roaming charges. I've roamed onto other systems and never got charged extra for making or receiving calls, texts, data, etc....

I have a feeling, though with the Verizon iPhone, people are going to complained about dropped data connections (when a voice call comes in)... :eek:

;)
 
I'm surprised...look at T-Mobile's coverage maps and see that even AT&T looks like a diamond in comparison. We had VoiceStream which then changed to T-Mobile until around 2004 when we switched to VZW. This is the NYC suburbs and T-Mobile was unusable most of the time. 1 bar to no service in the house.

Easily the worst carrier in the US...even worse than AT&T.
 
MarlboroLite said:
I'm surprised...look at T-Mobile's coverage maps and see that even AT&T looks like a diamond in comparison. We had VoiceStream which then changed to T-Mobile until around 2004 when we switched to VZW. This is the NYC suburbs and T-Mobile was unusable most of the time. 1 bar to no service in the house.

Easily the worst carrier in the US...even worse than AT&T.
Click to expand...

It all depends. After beeing treated extremely poorly by AT&T Wireless and Verizon (at their stores when I was looking), my opinion differs...
 
Rodimus Prime said:
ummm AT&T uses odd ones as well. It is not T-Mobile US or AT&T fault for their "odd" 3G frequencies in the us.

AT&T was forced to use the one it users because Verizon bought up the frequencies that europe uses and T-Mobile got a double hit because AT&T owned that next block so they had to find another set they could use.
Click to expand...

I would agree with you, perhaps I wasn't clear. I think it's just that the 1700MHz frequency really hurts things for the iPhone on T-Mobile, since in the grand scheme of things, it's not used much (only some small carriers in the Canada, and in the US only T-Mobile, and some areas for Cincinnati Bell).

Apple really wants to try to offer the broadest scope possible. I suspect once technology improves, adding the 1700MHz band would be easy for future models, so that way Apple wouldn't get into something like the early days where there were so many single or dual-band phones that were essentially the same GSM model, but a specific one for each carrier (take a look back at the Sony Ericsson T610/616/618 for a prime example).

Right now, here are the popular frequencies broken down (GSM only):

800: Japan (NTT DoCoMo)
850: Americas (AT&T, Bell Mobility, Telcel, Telus, Rogers), Oceania (Telstra, Telecom NZ, Vodafone AU)
900: Europe, Asia, Oceania (Optus, Vodafone AU, Vodafone NZ), Dominican Republic (Orange), Venezuela (Digitel GSM)
1700: USA (T-Mobile, Cincinnati Bell Wireless), Canada (WIND Mobile, Mobilicity, Videotron), Chile (VTR, Nextel)
1800: Europe, Asia, Oceania (Falling out of use)
1900: Americas (AT&T, Bell Mobility, Telcel, Telus, Rogers)
2100: Europe, Asia, Africa, Oceania (Telstra, Optus, Vodafone AU & NZ, Three Mobile AU, 2° and Telecom NZ), Brazil

If you look at that list, 800, 850, 900, 1900, and 2100 covers most GSM carriers out there, which is what the iPhone 4 supports.

This will also get screwy when Verizon deploys their LTE network on the 700MHz spectrum...
 
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