I'm really mad with the people at Casemate... Bunch of bullies.
Told them their screen protector is never going to protect the phone screen, like I mentioned in my previous post, and they just keep repeating like a answering machine saying their cases are tested and bla bla. Then they make me shoot a video to show how the screen protector would touch the screen...... Of course I have to show it with the protector half-shut to shoot the cross-section, in order to explain how the problem is present. Then after the video, they replied that I can do a refund or exchange but I would have to bear the shipping charges to send it back to them. They would further deduct the shipping and handling fees incurred when I first purchase from them, should I choose to do a refund. At the end of the day, they are going to make me a sucker who ends up without a case and paying for all those fees!!!? Outrageous!!!
I really how some can say their CS is good..... It's below average.
Btw, I saw another lady who posted her broken Tank at Casemate Facebook too..... Horrible quality!!!! She only had one normal drop and broke.
For the records, I've purchase case from other case makers as well.... Not to mention the marque, this company sent me a pre-revised version of their top-of-line case, so naturally I wrote them an email and with no other questions, they sent me another revised version of the case. No question asked! This is CS at it's best!!
I WOULD NEVER BUY A CASEMATE CASE AGAIN. Period.
Well done Casemate.... U just acquired yourself an EXTREMELY unhappy customer. Well done.....