13 inch MacBook Pro with TouchBar - keyboard up arrow key broken.

Discussion in 'MacBook Pro' started by OCDMacGeek, Dec 1, 2016.

  1. OCDMacGeek macrumors 6502a


    Jul 19, 2007
    I love this machine, but the up arrow key will only function when pressed way too hard. I took the key off and you can't really see anything wrong, and when replaced it acts the same. (The key itself is just an upside down version of the down arrow part.)

    Apple says I have to send it in. No Apple Store near me. But anyone have other tips?
  2. deany macrumors 68030


    Sep 16, 2012
    North Wales
    How did you take the key off?
    if tinkered with doesn't that invalidate the warrantee, perhaps they wont tell.
  3. iso70x macrumors newbie

    Dec 1, 2016
    There are quite a few people with this issue, including myself.




    You could get it exchanged, but there isn't really any guarantee that the replacement will work any better. I think it's probably a slightly flawed design on the up/down arrow keys personally. I've checked the ones in the store and they are all the same.

    People who hammer away on the keyboards will likely never notice this or care, but I can definitely tell on my MBP that the up/down arrows aren't as accurate as all the other keys.
  4. p8blr macrumors newbie


    Sep 12, 2016
    Wichita, KS
    So I've been to my local Best Buy three or four times now as I wait for mine to arrive in the mail and I've noticed that the most recent time I went the keyboard felt worse. The first time I typed on it all the keys all felt the same with equal clickyness, however, some keys like "shift" are now spongy. I wonder about the durability/longevity of this new keyboard. Of course there must have been dumb kids there pounding unnecessarily hard on the keyboard, but still it makes me paranoid... Has anyone else noticed this?
  5. Brookzy macrumors 601


    May 30, 2010
    Yep, my shift key is really spongy and slows down my typing. Problem is the unit is perfect in every other way; if I exchange it no doubt I will get one defective in some other way. I'm hoping compressed air might fix it.
  6. FrontRangeMac macrumors newbie


    Jan 7, 2017
    Yep, same issue here: brand-new late-2016 13" MB Pro w/touchbar. Up/Down arrow keys are inconsistent. I think they have a major issue here... Hope Apple is listening...
  7. AceFernalld macrumors 65816


    Mar 3, 2008
    Just wanted to check in and say that this isn't a problem exclusive to the 13". Happening on my 15" too. A real bummer.
  8. FrontRangeMac macrumors newbie


    Jan 7, 2017
    Correct -- I noticed that too in my local store.
    It seems that not everyone is getting a proper response from Apple in stores... but so far, is everyone getting relief from Apple when they call MyApple? If not, then my guess is, someone will soon notify the Press... and "KeyGate" will proceed...
  9. parsonsmike macrumors newbie

    Jan 19, 2017
    I've been posting in a thread regarding the same topic over on the Apple support forums, but I wanted to add my experience over here too:

    I brought my 13" non-tb model back to the local apple store because the down arrow had stopped registering. They took my machine for repair, and the service center received it on the 8th. Today is 11 days under repair for a friggin keyboard problem, and I just contacted phone support to find out what's taking so long.

    It turns out that a keyboard repair involves replacing the top case & battery assembly, and that's a problem because according to her, there is a "nationwide backorder" of that part. So this is a big problem that apple was entirely unprepared for.

    Also, it means that you really, really shouldn't send your machine in for keyboard replacement. It will sit in repair limbo for weeks.

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