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15" Retina MacBook Pro dropped, display broken...Help!

B

baseballboy23ak

macrumors member
Original poster
Mar 30, 2010
75
0
New York City
hey all,

A friend of mine wanted to know what to do if he dropped his computer and his screen is now black from the apple logo at the top left on. I attached a picture below. How much will it cost to replace the assembly/screen? Is there anyone with experience in this that can help me? Thanks so much.
 

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Probably a lot more due to the part being ordered directly through them and the additional cost of labor. I would expect at least twice that amount if not more.

If Apple does it, the repair is guaranteed to be successful. However the warranty may then be voided due to the accidental damage. If it were me, I would do the repair myself. But it just depends on one's experience level. There are no warranty-voiding stickers to remove or anything, and it's just a couple steps. If done successfully the computer will be fixed and the warranty will be intact.
 
Last edited:
baseballboy23ak said:
alright thanks...any idea how much apple would do it for?
Click to expand...

Last time I swapped the display (due to image retention), they quoted me $680 for the display + $30 labor. It was free in the end because image retention was under warranty, but I'd guess they'll charge you around that much to replace the display.

And I would suggest going through Apple, since they will give you warranty on the display that they swap out. If you do it yourself and you mess up or if the new display has other issues (image retention, dead pixels), then it's all on you. Pay the extra to have peace of mind. Really.
 
bill-p said:
And I would suggest going through Apple, since they will give you warranty on the display that they swap out. If you do it yourself and you mess up or if the new display has other issues (image retention, dead pixels), then it's all on you. Pay the extra to have peace of mind. Really.
Click to expand...

^ This. My first two screens had dead pixels and the second one had very bad image retention on top of it. There seems to be quality control issues with these screens so don't make the mistake of going through a third-party unless you are sure they will offer good warranty terms, and ready to have to deal with that hassle.
 
OFF TOPIC:

You people who had bad image retention. Did you notice this when using it,
or did you discover it when doing the test?

----------
ixodes said:
Isn't it illegal to call Apple ?

Maybe not eh?

:)
Click to expand...

Am I missing something here folks? :D
 
mac jones said:
You people who had bad image retention. Did you notice this when using it,
or did you discover it when doing the test?
Click to expand...

It was clearly noticeable in normal use as soon as I switched into Mission Control.
 
mac jones said:
OFF TOPIC:

You people who had bad image retention. Did you notice this when using it,
or did you discover it when doing the test?
Click to expand...

For the first month I didn't notice a thing. Second month it started to be noticeable on a regular basis. Third month it was unbearable. So I took it in, and according to Apple's genius it passed their test and was within spec. Didn't pass my spec though, so I insisted on a Samsung replacement, and got it.
 
STILL OFF TOPIC...sorry

The reason i'm asking is that I have both the 13" and 15" retina MBP and I think both of them are LG. I've not seen anything. I used to have a notebook with an IPS screen with very bad IR, so I know waht it looks like.

The fact that you say this develops over time is odd. But I would be rather freaked out for sure if I started seeing it (even once, as I would assume it would just get worse).

I don't know.

But certainly i'm not going to go looking for it. That would be, without a doubt, a mistake.
 
mac jones said:
STILL OFF TOPIC...sorry

The reason i'm asking is that I have both the 13" and 15" retina MBP and I think both of them are LG. I've not seen anything. I used to have a notebook with an IPS screen with very bad IR, so I know waht it looks like.

The fact that you say this develops over time is odd. But I would be rather freaked out for sure if I started seeing it (even once, as I would assume it would just get worse).

I don't know.

But certainly i'm not going to go looking for it. That would be, without a doubt, a mistake.
Click to expand...
Just go to AppleStore and tell them to perform the Check board test. You can also do it by yourself for 10 minutes or so and check if you have IR.
http://www.marco.org/rmbp-irtest.html
 
beside the damage to the lcd screen itself, does the aluminum surface of the lcd housing got dented too? if not then just go to the apple store and buy another laptop, swap out the screen yourself and return it and say its defective right out of the box. it's a dishonest act, but you're the one that's getting burned, and even if you had apple care it still wouldn't save you.
 
xxcysxx said:
beside the damage to the lcd screen itself, does the aluminum surface of the lcd housing got dented too? if not then just go to the apple store and buy another laptop, swap out the screen yourself and return it and say its defective right out of the box. it's a dishonest act, but you're the one that's getting burned, and even if you had apple care it still wouldn't save you.
Click to expand...

Uh, don't do this. Yikes.
 
xxcysxx said:
beside the damage to the lcd screen itself, does the aluminum surface of the lcd housing got dented too? if not then just go to the apple store and buy another laptop, swap out the screen yourself and return it and say its defective right out of the box. it's a dishonest act, but you're the one that's getting burned, and even if you had apple care it still wouldn't save you.
Click to expand...
That's a good idea, but really nasty.
 
xxcysxx said:
beside the damage to the lcd screen itself, does the aluminum surface of the lcd housing got dented too? if not then just go to the apple store and buy another laptop, swap out the screen yourself and return it and say its defective right out of the box. it's a dishonest act, but you're the one that's getting burned, and even if you had apple care it still wouldn't save you.
Click to expand...

I like the way you think.
 
Crime is apparently contagious.

One person grabs something, another sees this and thinks "Heck he's doing it, must be ok then duh"

Pretty soon you have a mob.

Then when one of the perps is collared (love this TV talk ), he say's: "Heck everyone one was doing it! I was just going along".

Book'm Danno.
 
fskywalker said:
I check mine for 5 minutes and it was very, very light the shadow, went away in less than 30 seconds. Am I good with me LG screen?
Click to expand...
No, it would get worst with time. You should do it for 10 minutes or so, then it would stay there longer. If it doesn't bother you in your daily work, don't look for it intentionally. If you want to be on the safe side, go to Apple and exchange the display since all the replacements are Samsung, and who knows what would happen in a year or so (they plan to disconnect from Samsung).
 
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