Just another update. I completely formatted the drive and did a clean install of the OS. I am still continuing to have issues, so I went back to the genius bar the other day and he ran the hardware test which passed.
This time I had videos of the problems I was having since the issues couldn't be reproduced on demand. However the genius said he could look at the videos but they would not be considered evidence as it could have been anyone's laptop. This genius was actually the same one I dealt with previously but yet there was no record I had an appointment before or any notes or anything that could be found. I even had the confirmation email from my previous appointment. Once again they refuse to do anything without the issues being able to be reproduced and claims the issues are "software". While that could be true from my point of view its not my problem either way. I paid almost $3K for this laptop and I shouldn't be having this issues on a daily basis.
Once again I left with nothing being done, genius didn't even help me with the Time Machine backup issue I was having. I called AppleCare and they insisted I take it to an "Authorized Apple Service Center" since Apple Retail store wasn't helping, which really I don't feel comfortable doing seeing as I know this service center has a lot of kids working there doing repairs.
I'm extremely frustrated about the way this Apple store is handling things. And now I am noticing IR, I ran the test and it clearly shows IR.
This time I had videos of the problems I was having since the issues couldn't be reproduced on demand. However the genius said he could look at the videos but they would not be considered evidence as it could have been anyone's laptop. This genius was actually the same one I dealt with previously but yet there was no record I had an appointment before or any notes or anything that could be found. I even had the confirmation email from my previous appointment. Once again they refuse to do anything without the issues being able to be reproduced and claims the issues are "software". While that could be true from my point of view its not my problem either way. I paid almost $3K for this laptop and I shouldn't be having this issues on a daily basis.
Once again I left with nothing being done, genius didn't even help me with the Time Machine backup issue I was having. I called AppleCare and they insisted I take it to an "Authorized Apple Service Center" since Apple Retail store wasn't helping, which really I don't feel comfortable doing seeing as I know this service center has a lot of kids working there doing repairs.
I'm extremely frustrated about the way this Apple store is handling things. And now I am noticing IR, I ran the test and it clearly shows IR.
