We did let customers decide. And it was a bit of a mess. A lot of refunds and switching hassles and all kinds of things. Our support team was overwhelmed.
Look, I get it, you're a technical person. You frequent this forum, you "get" things in this field really well. Consider yourself extremely lucky.
What if I told you a vast majority of our users are not like you and they are not technical people? What if letting people who don't know anything about password managers, or Dropbox sync or iCloud sync make a determination on how to proceed means that many make the wrong decision for themselves and get frustrated and then after getting things fixed turn to us and say "I wish you had just said this in the first place."
You and me, we aren't the people this change is focused at. You can be upset if you wish, you can hate the way we've done this. I won't fault you for it but you're also not the type of person we're trying to help by making it so we don't talk about standalone licensing.
An above-board company is going to do everything they can to make their users experience the best it can be. I'd hate to see the number of people we lost, who didn't take the time to write in, because we sent them down a path (of their own choosing, but a choice we allowed) that turned out bad for them and they never gave us the chance to fix.
I've said this in numerous other places on this forum, so I'll say it again.
For Mac:
We released 1Password 3 - November 11, 2009. It was a paid upgrade.
We released 1Password 4 - October 4, 2013. It was a paid upgrade
We released 1Password 5 - October 16, 2014. It was a free upgrade
We released 1Password 6 - January 12, 2016. It was a free upgrade
Nearly 4 years with no paid upgrade between 1Password 3 and 4. But here's a fun one. When we released 1Password 4 in 2013, October mind you, we gave everyone who purchased 1Password 3 in 2013 a free upgrade. That's 10 months of previous purchases that got free upgrades.
1Password for iOS is similar. The updates were all released in similar timeframes. Except there's no really easy way to handle upgrades for those. With 1Password 4 for iOS we made it a new app and therefore a paid upgrade for everyone. Since there was no way to upgrade people easily we went above and beyond again.
If a user purchased 1Password 3 in the month before we released version 4 we found a way to upgrade them, whether it be an Promo code, an iTunes Gift Card, or a PayPal reimbursement we did everything we could to upgrade those users. Many took advantage and double dipped.
When we had to pull 1Password for Mac's iCloud support, from our website version, we refunded everyone we could within our payment processors refund window (as far back as a year or more) so they could purchase the Mac App Store version (which we also put on sale during that time).
Does any of this sound like a company that does things for the money? We could've just charged for a new upgrade every year if we wanted. That surely would've brought more money in. But we've gone years without charging our users for upgrades all while giving them great new features, bug fixes, and improvements all from their original purchase (in most cases many years ago). And 1Password 7 for iOS is no exception, it's not a paid upgrade, so we did all this work to get this release ready and we're charging absolutely no one who has already purchased previous versions.
We've really done our best to make our users feel loved and appreciated. I don't think anything we've done in the past has ever given anyone the idea that we are doing something for the money. We do what we do because we care.
Thank you! I know it's not everyone's favorite thing but we work hard to make a version of 1Password as good as it can be. When I say my colleagues on the iOS team went above and beyond this release it's a bit of an understatement. I know one of my colleagues spent much of a week at work on some things, then went home took care of his kids, came back to continue work after that and sacrificed a lot of his free time for 1-2 weeks just to make sure we had things ready to go. Another colleague spent much of the day (and evening) working on getting imagery mocked up for submission to Apple for this version as well. Everyone I work with is passionate about 1Password and giving our users the very best we can. Our documentation team spent time trying to document something they didn't even have their hands on.
The release notes are kind of our way of showing off the hard work of many of our developers and teammates. Kind of like the credits at the end of a movie. We're excited about these releases and we want our users to be excited.
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I am afraid I don't have any information I can give there. We're being a bit tight lipped about this because we want to under promise and over deliver. I'm also part of our iOS and Mac teams, so I don't really have a lot of direct involvement with the Windows application, so I can't give any insight or nuggets of information I'm afraid. Our Windows team has been very hard at work on version 6, and it's shown. They had to write an app completely from scratch and play catch up with all of our other teams, with fewer developers as well. They've done an amazing job and I look forward to seeing what they do with version 7
I'm sorry to hear you don't like the new favorites. Almost all of the feedback I've seen today has been people saying they really love it.
Do you have a phone capable of 3D Touch? If so, force touch on the item and it'll open the details view. That'll let you tap the website url like you previously had to do.
I'll pass your feedback along about the recents. I have grown to really love the Recents list since it was introduced. I'd be curious if after using it for a few weeks you still have the same opinion of it.
