1Password Confusion

Contacting 1Password for support would be the most logical thing to do. They are the creators of the software after all and would be best to answer your questions.

 

We're in the same boat, OP. I purchased the Mac version of 1Password, after finding the iOS version extremely useful. But due to some weird issues trying to sync with DropBox, I e-mailed the company yesterday. Haven't heard anything back yet but it is a weekend!

 

I understand the frustration. Though the Mac version is very feature rich, i.e. Safari plug-in. In terms of user friendliness, it doesn't match its iOS equivalent. Also understand the forum comment. MR seems to be good for the rumours, banter and some specialist topics like photography. But for things like this, you're better off asking elsewhere... at least in my experience.

 

You do realize you posted your first query at almost midnight (EDT US) on a Saturday night - right? And then complained about no response at 4AM on Sunday morning. How many folks do you think are cruising Macrumors just waiting to answer your specific question about a specific app at that time?

 

Well, it is slightly easier to get a response from developers if you actually bother to contact them.

In any case, you need more patience. Seriously, bumping within five hours of making a post? And then complaining about getting a relevant, helpful suggestion? You are really not giving people the opportunity to help you, nor are you encouraging them by complaining...

I would find it likely that the problem is where the files are located in Dropbox (or the location of the Dropbox folder). That's where I'd start if I were to troubleshoot it myself (which I'm not) if nothing in the developer's knowledge base applied (you have checked the available documentation already, right?).

Your experience differs from mine, unless your definition of "some specialist topics" is extremely wide.

 

The I want it, I want it All and I want it now culture.

MR is very helpful for many people, seems to me they want instant gratification.

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I refuse to pay for a password manager, OS X has one built into the System.

I bought an iPhone a while ago and it does not have the sync function with OS X built in PM, so a couple of months ago downloaded DashLane, earn points to get the full version, didn't need long and got myself a free copy, now it got updated to version 2, asks for donation, no need to, got a lifetime free version now.

AND, easy to set up, unlike 1Password which has no way to import from Apple's Keychain, WTF, it is there for years yet no easy way to import!!!!

 

Just curious how to parse that statement - Do you refuse to pay for a password manager because OS X has one built in, or just refuse to pay for password managers in general?

 

Before having my 2012 mini and iPhone I did not really need the sync capabilities so the built in PM was OK, now that I have an iPhone I looked for some, 1Password was/is "Expensive", tried Dashlane and got a free copy so no need to buy anything.
But even if I had to pay I would not have gotten a password manager for the iPhone, I am doing too little surfing on the iPhone.

 

I have contacted the 1Password support team a couple of times and they are very prompt and helpful. Much better than a lot of other places.

 

I have found support from Agilebits the 1Password developer to be excellent. They are a small developer and to expect a response over the weekend is perhaps a little unreasonable. One of their support staff often answers questions in these forums, which to my mind really does demonstrate the excellent support that they normally give. I have been using 1Password for years and it is one of my favourite Mac and ios Apps. I hope you get your problem fixed soon.

 

When I set up 1password... I did it the opposite way. Mac OSX first... followed by IOS... and then followed by Windows. Possibly it was the order... but each time it immediately found the vault in Dropbox.

I expect that Kyle will pop in any time now. He actively monitors MR and has provided top quality support.

/Jim

 

Friendly suggestion: If you want to improve the responses-to-views ratio, try editing the thread title to be more informative (including "Dropbox" would be a good start).

 

When you purchase 1Password for OSX from the app store I believe there is an Apple imposed restriction regarding which dropbox folder your file is stored in. On my Mac the folder name is the obvious 1Password, and the only visible item in the folder is labeled 1Password.agilekeychain. Is the IOS 1Password file in that dropbox folder?

 

I was not meaning to be sarcastic....I was pointing out that it was a weekend evening here in the US where both the developer and most MR members reside...so expecting an immediate response was asking a little too much.

Seems to me you're the one with the attitude.

 

I really hope that you get the response from the Dev and the not rude reply from one member here.

 

A lot of views and no responses is to be excpected with a vague subjcect. 500 people viewing doesn't mean 500 people with 1Password experience nor does it mean 500 people with experience with your specific issue. They may have been clicking to see if you had the same confusion as them. Try a descriptive subjective next time. Something like "Issue syncing Mac 1Password with IOS via Dropbox".

I use 1Password but I started with the Mac version and then added the IOS version. You can't just assume that all 1Password users are in the exact same circumstances as you. I'm sure there are many that don't even use the Mac or Win versions.

If you were impatient and didn't want to mess it up you could have backed up your files and then tried some troubleshooting.

 

I downloaded 1Password when it was on sale for like $20 a few months ago. I have yet to open it. Not because I don't want to use it, but because I know once 1Password 4 for Mac is released, syncing with iCloud is going to make everything so much easier.

 

I would have thought so, but I keep reading about problems with iCloud - lost files, outages etc. Maybe the reports are exagerated but I wonder if icloud will be an improvement over dropbox.

 

...unless you decide to add Windows or Android to your collection of devices, I guess, or enjoy the possibilities of making a manual backup that we have now with Dropbox.