1Password Confusion

Discussion in 'Mac Apps and Mac App Store' started by nightlong, Jun 1, 2013.

  1. nightlong macrumors 6502a

    nightlong

    Joined:
    Jun 16, 2012
    Location:
    Australia
    #1
    Have just put 1Password on my Air, was only on iPads and IPhone before.

    Found the IOS version very easy to set up and use. However, was surprised to find the OSX version difficult and confusing ...

    It couldn't see my IOS version in Dropbox, so choosing the I Have Already Used 1password option wouldnt work and I had to set up separate account with different password. Now the IOS version is telling me content there isn't the same as in Dropbox, do I want to merge? The OS X version has nothing in it yet, so if IOS version merges with that won't this wipe everything I've put into IOS version?

    I just want both versions to be the same and sync through Dropbox, so when i change anything in one, the other will change too, if it doesn't do this I will just trash the OSX version, which even at a discount still wasn't cheap. I already regret buying it.
     
  2. brand, Jun 2, 2013
    Last edited by a moderator: Jun 2, 2013

    brand macrumors 601

    brand

    Joined:
    Oct 3, 2006
    Location:
    127.0.0.1
    #2
    Contacting 1Password for support would be the most logical thing to do. They are the creators of the software after all and would be best to answer your questions.
     
  3. Fed macrumors 6502

    Joined:
    Jul 7, 2012
    Location:
    Liverpool.
    #3
    We're in the same boat, OP. I purchased the Mac version of 1Password, after finding the iOS version extremely useful. But due to some weird issues trying to sync with DropBox, I e-mailed the company yesterday. Haven't heard anything back yet but it is a weekend!
     
  4. nightlong thread starter macrumors 6502a

    nightlong

    Joined:
    Jun 16, 2012
    Location:
    Australia
    #4
    Thanks for replying, Fed. I will also contact the developer. I'm amazed that when so many people on this forum use this software there has been no response apart from the bump lecture above. It isn't always easy to get a response from a developer soon or ever. If it was easy there would be a lot less traffic on this forum!

    I will post here if I find a solution, hope you will too, Fed.
     
  5. Fed macrumors 6502

    Joined:
    Jul 7, 2012
    Location:
    Liverpool.
    #5
    I understand the frustration. Though the Mac version is very feature rich, i.e. Safari plug-in. In terms of user friendliness, it doesn't match its iOS equivalent. Also understand the forum comment. MR seems to be good for the rumours, banter and some specialist topics like photography. But for things like this, you're better off asking elsewhere... at least in my experience.
     
  6. fhall1 macrumors 68040

    fhall1

    Joined:
    Dec 18, 2007
    Location:
    (Central) NY State of mind
    #6
    You do realize you posted your first query at almost midnight (EDT US) on a Saturday night - right? And then complained about no response at 4AM on Sunday morning. How many folks do you think are cruising Macrumors just waiting to answer your specific question about a specific app at that time?
     
  7. itickings macrumors 6502a

    itickings

    Joined:
    Apr 14, 2007
    #7
    Well, it is slightly easier to get a response from developers if you actually bother to contact them. :p

    In any case, you need more patience. Seriously, bumping within five hours of making a post? And then complaining about getting a relevant, helpful suggestion? You are really not giving people the opportunity to help you, nor are you encouraging them by complaining...

    I would find it likely that the problem is where the files are located in Dropbox (or the location of the Dropbox folder). That's where I'd start if I were to troubleshoot it myself (which I'm not) if nothing in the developer's knowledge base applied (you have checked the available documentation already, right?).

    Your experience differs from mine, unless your definition of "some specialist topics" is extremely wide.
     
  8. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #8
    The I want it, I want it All and I want it now culture.

    MR is very helpful for many people, seems to me they want instant gratification.

    __

    I refuse to pay for a password manager, OS X has one built into the System.

    I bought an iPhone a while ago and it does not have the sync function with OS X built in PM, so a couple of months ago downloaded DashLane, earn points to get the full version, didn't need long and got myself a free copy, now it got updated to version 2, asks for donation, no need to, got a lifetime free version now.

    AND, easy to set up, unlike 1Password which has no way to import from Apple's Keychain, WTF, it is there for years yet no easy way to import!!!!
     
  9. itickings macrumors 6502a

    itickings

    Joined:
    Apr 14, 2007
    #9
    Just curious how to parse that statement - Do you refuse to pay for a password manager because OS X has one built in, or just refuse to pay for password managers in general?
     
  10. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #10
    Before having my 2012 mini and iPhone I did not really need the sync capabilities so the built in PM was OK, now that I have an iPhone I looked for some, 1Password was/is "Expensive", tried Dashlane and got a free copy so no need to buy anything.
    But even if I had to pay I would not have gotten a password manager for the iPhone, I am doing too little surfing on the iPhone.
     
  11. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #11
    I have contacted the 1Password support team a couple of times and they are very prompt and helpful. Much better than a lot of other places.
     
  12. James Craner macrumors 68000

    James Craner

    Joined:
    Sep 13, 2002
    Location:
    Bristol, UK
    #12
    I have found support from Agilebits the 1Password developer to be excellent. They are a small developer and to expect a response over the weekend is perhaps a little unreasonable. One of their support staff often answers questions in these forums, which to my mind really does demonstrate the excellent support that they normally give. I have been using 1Password for years and it is one of my favourite Mac and ios Apps. I hope you get your problem fixed soon.
     
  13. nightlong thread starter macrumors 6502a

    nightlong

    Joined:
    Jun 16, 2012
    Location:
    Australia
    #13
    I don't live in NY State, I live in a different time zone, so do quite a lot of other people it might amaze you to know. I apologise for the bump, I wasn't complaining to the extent that your sarcasm implies, I wasn't abusing anyone, I was just surprised when 500 or so people had viewed the thread and no one had commented when this software is so widely used by forum members, and I doubted that my problem was unique and hoped someone might know the answer. I'm even more surprised by replies like yours. Who appointed you time zone policeman?

    ----------

    Thanks, I appreciate your helpful without sarcasm response. I have written to the developers, and so I will hopefully sort this out with them.
     
  14. nightlong thread starter macrumors 6502a

    nightlong

    Joined:
    Jun 16, 2012
    Location:
    Australia
    #14
    I installed the Safari plug-in but it didn't work. I have had a lot of constructive answers on MR on other topics, there are some very generous people here, and I hope my answers have been constructive for others asking questions. But this thread isn't much fun is it!
    yes, I did bump, big sin, but it in my view the question "any ideas about this?" Did not deserve all that venom.
     
  15. flynz4 macrumors 68040

    Joined:
    Aug 9, 2009
    Location:
    Portland, OR
    #15
    When I set up 1password... I did it the opposite way. Mac OSX first... followed by IOS... and then followed by Windows. Possibly it was the order... but each time it immediately found the vault in Dropbox.

    I expect that Kyle will pop in any time now. He actively monitors MR and has provided top quality support.

    /Jim
     
  16. itickings macrumors 6502a

    itickings

    Joined:
    Apr 14, 2007
    #16
    Friendly suggestion: If you want to improve the responses-to-views ratio, try editing the thread title to be more informative (including "Dropbox" would be a good start).
     
  17. jrs22 macrumors 6502

    Joined:
    Aug 1, 2012
    #17
    When you purchase 1Password for OSX from the app store I believe there is an Apple imposed restriction regarding which dropbox folder your file is stored in. On my Mac the folder name is the obvious 1Password, and the only visible item in the folder is labeled 1Password.agilekeychain. Is the IOS 1Password file in that dropbox folder?
     
  18. nightlong thread starter macrumors 6502a

    nightlong

    Joined:
    Jun 16, 2012
    Location:
    Australia
    #18
    Yes. Since installing OSX version there are two folders in Dropbox both called that, but one has a number as well as 1password.agilekeychain

    The one with the number has only one folder inside ... Data

    The other one has 2 folders ... Data and Config
     
  19. fhall1 macrumors 68040

    fhall1

    Joined:
    Dec 18, 2007
    Location:
    (Central) NY State of mind
    #19
    I was not meaning to be sarcastic....I was pointing out that it was a weekend evening here in the US where both the developer and most MR members reside...so expecting an immediate response was asking a little too much.

    Seems to me you're the one with the attitude.
     
  20. Michaelgtrusa macrumors 604

    Michaelgtrusa

    Joined:
    Oct 13, 2008
    Location:
    Everywhere And Nowhere
    #20
    I really hope that you get the response from the Dev and the not rude reply from one member here.
     
  21. nightlong thread starter macrumors 6502a

    nightlong

    Joined:
    Jun 16, 2012
    Location:
    Australia
    #21
    You have confused two different posts. It was Fed who said he or she had written to the developers but hadn't had a response yet, adding but it is the weekend. I didn't read that as a complaint against the developers just an explanation to me that he was seeking a solution but didn't have one yet. Whereas I only wrote to the developers yesterday (Monday evening in my time zone), and so I certainly wasn't complaining about the Dev.

    I have apologised for the bump and I admit I did have an attitude ... Frustrated with the problem, impatient to fix it, concerned it was going to mess up my IOS version, which I've spent quite a lot of time on and works so well.

    Anyway, I will now very patiently await a response from the Dev. Goodnight.
     
  22. takeshi74, Jun 3, 2013
    Last edited: Jun 3, 2013

    takeshi74 macrumors 601

    Joined:
    Feb 9, 2011
    #22
    A lot of views and no responses is to be excpected with a vague subjcect. 500 people viewing doesn't mean 500 people with 1Password experience nor does it mean 500 people with experience with your specific issue. They may have been clicking to see if you had the same confusion as them. Try a descriptive subjective next time. Something like "Issue syncing Mac 1Password with IOS via Dropbox".

    I use 1Password but I started with the Mac version and then added the IOS version. You can't just assume that all 1Password users are in the exact same circumstances as you. I'm sure there are many that don't even use the Mac or Win versions.

    If you were impatient and didn't want to mess it up you could have backed up your files and then tried some troubleshooting.
     
  23. forza69 macrumors 6502a

    forza69

    Joined:
    Jan 30, 2010
    Location:
    San Diego, CA
    #23
    I downloaded 1Password when it was on sale for like $20 a few months ago. I have yet to open it. Not because I don't want to use it, but because I know once 1Password 4 for Mac is released, syncing with iCloud is going to make everything so much easier.
     
  24. jrs22 macrumors 6502

    Joined:
    Aug 1, 2012
    #24
    I would have thought so, but I keep reading about problems with iCloud - lost files, outages etc. Maybe the reports are exagerated but I wonder if icloud will be an improvement over dropbox.
     
  25. itickings macrumors 6502a

    itickings

    Joined:
    Apr 14, 2007
    #25
    ...unless you decide to add Windows or Android to your collection of devices, I guess, or enjoy the possibilities of making a manual backup that we have now with Dropbox.
     

Share This Page