1Password Confusion

nightlong

macrumors 6502a
Original poster
Jun 16, 2012
824
141
Australia
Have just put 1Password on my Air, was only on iPads and IPhone before.

Found the IOS version very easy to set up and use. However, was surprised to find the OSX version difficult and confusing ...

It couldn't see my IOS version in Dropbox, so choosing the I Have Already Used 1password option wouldnt work and I had to set up separate account with different password. Now the IOS version is telling me content there isn't the same as in Dropbox, do I want to merge? The OS X version has nothing in it yet, so if IOS version merges with that won't this wipe everything I've put into IOS version?

I just want both versions to be the same and sync through Dropbox, so when i change anything in one, the other will change too, if it doesn't do this I will just trash the OSX version, which even at a discount still wasn't cheap. I already regret buying it.
 

brand

macrumors 601
Oct 3, 2006
4,364
395
127.0.0.1
Contacting 1Password for support would be the most logical thing to do. They are the creators of the software after all and would be best to answer your questions.
 
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Fed

macrumors 6502
Jul 7, 2012
409
0
Liverpool.
We're in the same boat, OP. I purchased the Mac version of 1Password, after finding the iOS version extremely useful. But due to some weird issues trying to sync with DropBox, I e-mailed the company yesterday. Haven't heard anything back yet but it is a weekend!
 

nightlong

macrumors 6502a
Original poster
Jun 16, 2012
824
141
Australia
We're in the same boat, OP. I purchased the Mac version of 1Password, after finding the iOS version extremely useful. But due to some weird issues trying to sync with DropBox, I e-mailed the company yesterday. Haven't heard anything back yet but it is a weekend!
Thanks for replying, Fed. I will also contact the developer. I'm amazed that when so many people on this forum use this software there has been no response apart from the bump lecture above. It isn't always easy to get a response from a developer soon or ever. If it was easy there would be a lot less traffic on this forum!

I will post here if I find a solution, hope you will too, Fed.
 

Fed

macrumors 6502
Jul 7, 2012
409
0
Liverpool.
Thanks for replying, Fed. I will also contact the developer. I'm amazed that when so many people on this forum use this software there has been no response apart from the bump lecture above. It isn't always easy to get a response from a developer soon or ever. If it was easy there would be a lot less traffic on this forum!

I will post here if I find a solution, hope you will too, Fed.
I understand the frustration. Though the Mac version is very feature rich, i.e. Safari plug-in. In terms of user friendliness, it doesn't match its iOS equivalent. Also understand the forum comment. MR seems to be good for the rumours, banter and some specialist topics like photography. But for things like this, you're better off asking elsewhere... at least in my experience.
 

fhall1

macrumors 68040
Dec 18, 2007
3,455
599
(Central) NY State of mind
Thanks for replying, Fed. I will also contact the developer. I'm amazed that when so many people on this forum use this software there has been no response apart from the bump lecture above. It isn't always easy to get a response from a developer soon or ever. If it was easy there would be a lot less traffic on this forum!

I will post here if I find a solution, hope you will too, Fed.
You do realize you posted your first query at almost midnight (EDT US) on a Saturday night - right? And then complained about no response at 4AM on Sunday morning. How many folks do you think are cruising Macrumors just waiting to answer your specific question about a specific app at that time?
 

itickings

macrumors 6502a
Apr 14, 2007
924
5
Thanks for replying, Fed. I will also contact the developer. I'm amazed that when so many people on this forum use this software there has been no response apart from the bump lecture above. It isn't always easy to get a response from a developer soon or ever. If it was easy there would be a lot less traffic on this forum!
Well, it is slightly easier to get a response from developers if you actually bother to contact them. :p

In any case, you need more patience. Seriously, bumping within five hours of making a post? And then complaining about getting a relevant, helpful suggestion? You are really not giving people the opportunity to help you, nor are you encouraging them by complaining...

I would find it likely that the problem is where the files are located in Dropbox (or the location of the Dropbox folder). That's where I'd start if I were to troubleshoot it myself (which I'm not) if nothing in the developer's knowledge base applied (you have checked the available documentation already, right?).

Also understand the forum comment. MR seems to be good for the rumours, banter and some specialist topics like photography. But for things like this, you're better off asking elsewhere... at least in my experience.
Your experience differs from mine, unless your definition of "some specialist topics" is extremely wide.
 

justperry

macrumors G4
Aug 10, 2007
10,175
5,319
Home is everywhere and nowhere.
You do realize you posted your first query at almost midnight (EDT US) on a Saturday night - right? And then complained about no response at 4AM on Sunday morning. How many folks do you think are cruising Macrumors just waiting to answer your specific question about a specific app at that time?
The I want it, I want it All and I want it now culture.

MR is very helpful for many people, seems to me they want instant gratification.

__

I refuse to pay for a password manager, OS X has one built into the System.

I bought an iPhone a while ago and it does not have the sync function with OS X built in PM, so a couple of months ago downloaded DashLane, earn points to get the full version, didn't need long and got myself a free copy, now it got updated to version 2, asks for donation, no need to, got a lifetime free version now.

AND, easy to set up, unlike 1Password which has no way to import from Apple's Keychain, WTF, it is there for years yet no easy way to import!!!!
 

itickings

macrumors 6502a
Apr 14, 2007
924
5
I refuse to pay for a password manager, OS X has one built into the System.
Just curious how to parse that statement - Do you refuse to pay for a password manager because OS X has one built in, or just refuse to pay for password managers in general?
 

justperry

macrumors G4
Aug 10, 2007
10,175
5,319
Home is everywhere and nowhere.
Just curious how to parse that statement - Do you refuse to pay for a password manager because OS X has one built in, or just refuse to pay for password managers in general?
Before having my 2012 mini and iPhone I did not really need the sync capabilities so the built in PM was OK, now that I have an iPhone I looked for some, 1Password was/is "Expensive", tried Dashlane and got a free copy so no need to buy anything.
But even if I had to pay I would not have gotten a password manager for the iPhone, I am doing too little surfing on the iPhone.
 

James Craner

macrumors 68000
Sep 13, 2002
1,707
170
Bristol, UK
I have found support from Agilebits the 1Password developer to be excellent. They are a small developer and to expect a response over the weekend is perhaps a little unreasonable. One of their support staff often answers questions in these forums, which to my mind really does demonstrate the excellent support that they normally give. I have been using 1Password for years and it is one of my favourite Mac and ios Apps. I hope you get your problem fixed soon.
 

nightlong

macrumors 6502a
Original poster
Jun 16, 2012
824
141
Australia
You do realize you posted your first query at almost midnight (EDT US) on a Saturday night - right? And then complained about no response at 4AM on Sunday morning. How many folks do you think are cruising Macrumors just waiting to answer your specific question about a specific app at that time?
I don't live in NY State, I live in a different time zone, so do quite a lot of other people it might amaze you to know. I apologise for the bump, I wasn't complaining to the extent that your sarcasm implies, I wasn't abusing anyone, I was just surprised when 500 or so people had viewed the thread and no one had commented when this software is so widely used by forum members, and I doubted that my problem was unique and hoped someone might know the answer. I'm even more surprised by replies like yours. Who appointed you time zone policeman?

----------

I have contacted the 1Password support team a couple of times and they are very prompt and helpful. Much better than a lot of other places.
Thanks, I appreciate your helpful without sarcasm response. I have written to the developers, and so I will hopefully sort this out with them.
 

nightlong

macrumors 6502a
Original poster
Jun 16, 2012
824
141
Australia
I understand the frustration. Though the Mac version is very feature rich, i.e. Safari plug-in. In terms of user friendliness, it doesn't match its iOS equivalent. Also understand the forum comment. MR seems to be good for the rumours, banter and some specialist topics like photography. But for things like this, you're better off asking elsewhere... at least in my experience.
I installed the Safari plug-in but it didn't work. I have had a lot of constructive answers on MR on other topics, there are some very generous people here, and I hope my answers have been constructive for others asking questions. But this thread isn't much fun is it!
yes, I did bump, big sin, but it in my view the question "any ideas about this?" Did not deserve all that venom.
 

flynz4

macrumors 68040
Aug 9, 2009
3,125
35
Portland, OR
When I set up 1password... I did it the opposite way. Mac OSX first... followed by IOS... and then followed by Windows. Possibly it was the order... but each time it immediately found the vault in Dropbox.

I expect that Kyle will pop in any time now. He actively monitors MR and has provided top quality support.

/Jim
 

itickings

macrumors 6502a
Apr 14, 2007
924
5
I was just surprised when 500 or so people had viewed the thread and no one had commented when this software is so widely used by forum members, and I doubted that my problem was unique and hoped someone might know the answer.
Friendly suggestion: If you want to improve the responses-to-views ratio, try editing the thread title to be more informative (including "Dropbox" would be a good start).
 

jrs22

macrumors 6502
Aug 1, 2012
331
35
When you purchase 1Password for OSX from the app store I believe there is an Apple imposed restriction regarding which dropbox folder your file is stored in. On my Mac the folder name is the obvious 1Password, and the only visible item in the folder is labeled 1Password.agilekeychain. Is the IOS 1Password file in that dropbox folder?
 

nightlong

macrumors 6502a
Original poster
Jun 16, 2012
824
141
Australia
When you purchase 1Password for OSX from the app store I believe there is an Apple imposed restriction regarding which dropbox folder your file is stored in. On my Mac the folder name is the obvious 1Password, and the only visible item in the folder is labeled 1Password.agilekeychain. Is the IOS 1Password file in that dropbox folder?
Yes. Since installing OSX version there are two folders in Dropbox both called that, but one has a number as well as 1password.agilekeychain

The one with the number has only one folder inside ... Data

The other one has 2 folders ... Data and Config
 

fhall1

macrumors 68040
Dec 18, 2007
3,455
599
(Central) NY State of mind
I don't live in NY State, I live in a different time zone, so do quite a lot of other people it might amaze you to know. I apologise for the bump, I wasn't complaining to the extent that your sarcasm implies, I wasn't abusing anyone, I was just surprised when 500 or so people had viewed the thread and no one had commented when this software is so widely used by forum members, and I doubted that my problem was unique and hoped someone might know the answer. I'm even more surprised by replies like yours. Who appointed you time zone policeman?

----------



Thanks, I appreciate your helpful without sarcasm response. I have written to the developers, and so I will hopefully sort this out with them.
I was not meaning to be sarcastic....I was pointing out that it was a weekend evening here in the US where both the developer and most MR members reside...so expecting an immediate response was asking a little too much.

Seems to me you're the one with the attitude.
 

Michaelgtrusa

macrumors 604
Oct 13, 2008
7,901
1,811
Yes. Since installing OSX version there are two folders in Dropbox both called that, but one has a number as well as 1password.agilekeychain

The one with the number has only one folder inside ... Data

The other one has 2 folders ... Data and Config
I really hope that you get the response from the Dev and the not rude reply from one member here.
 

nightlong

macrumors 6502a
Original poster
Jun 16, 2012
824
141
Australia
I was not meaning to be sarcastic....I was pointing out that it was a weekend evening here in the US where both the developer and most MR members reside...so expecting an immediate response was asking a little too much.

Seems to me you're the one with the attitude.
You have confused two different posts. It was Fed who said he or she had written to the developers but hadn't had a response yet, adding but it is the weekend. I didn't read that as a complaint against the developers just an explanation to me that he was seeking a solution but didn't have one yet. Whereas I only wrote to the developers yesterday (Monday evening in my time zone), and so I certainly wasn't complaining about the Dev.

I have apologised for the bump and I admit I did have an attitude ... Frustrated with the problem, impatient to fix it, concerned it was going to mess up my IOS version, which I've spent quite a lot of time on and works so well.

Anyway, I will now very patiently await a response from the Dev. Goodnight.
 

takeshi74

macrumors 601
Feb 9, 2011
4,972
68
I was just surprised when 500 or so people had viewed the thread and no one had commented
A lot of views and no responses is to be excpected with a vague subjcect. 500 people viewing doesn't mean 500 people with 1Password experience nor does it mean 500 people with experience with your specific issue. They may have been clicking to see if you had the same confusion as them. Try a descriptive subjective next time. Something like "Issue syncing Mac 1Password with IOS via Dropbox".

I use 1Password but I started with the Mac version and then added the IOS version. You can't just assume that all 1Password users are in the exact same circumstances as you. I'm sure there are many that don't even use the Mac or Win versions.

Frustrated with the problem, impatient to fix it, concerned it was going to mess up my IOS version, which I've spent quite a lot of time on and works so well.
If you were impatient and didn't want to mess it up you could have backed up your files and then tried some troubleshooting.
 
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forza69

macrumors 6502a
Jan 30, 2010
761
79
San Diego, CA
I downloaded 1Password when it was on sale for like $20 a few months ago. I have yet to open it. Not because I don't want to use it, but because I know once 1Password 4 for Mac is released, syncing with iCloud is going to make everything so much easier.
 

jrs22

macrumors 6502
Aug 1, 2012
331
35
I downloaded 1Password when it was on sale for like $20 a few months ago. I have yet to open it. Not because I don't want to use it, but because I know once 1Password 4 for Mac is released, syncing with iCloud is going to make everything so much easier.
I would have thought so, but I keep reading about problems with iCloud - lost files, outages etc. Maybe the reports are exagerated but I wonder if icloud will be an improvement over dropbox.
 

itickings

macrumors 6502a
Apr 14, 2007
924
5
syncing with iCloud is going to make everything so much easier.
...unless you decide to add Windows or Android to your collection of devices, I guess, or enjoy the possibilities of making a manual backup that we have now with Dropbox.