2 AT&T Stores, 2 Different 3G S Price Quotes

Discussion in 'iPhone' started by JBaker122586, Jun 11, 2009.

  1. JBaker122586 macrumors 65816

    Jun 21, 2007
    Just thought I'd share my experience, as I know there has been a lot of discussion and confusion over the $499/$699 price points. Anyway, I replaced my original iPhone with an iPhone 3G on launch day, July 11, last year.

    Today, I decided to stop by the AT&T store on the way home from work and pre-order the new iPhone 3G S, so that I could have it when it releases next Friday. After waiting a while at the store, I was finally helped, at which time I was informed that I could get the new iPhone if I paid $599 or $699. I told the woman that I was willing to extend my contract for another two years and pay the early-upgrade price, but she told me that I was ineligible, and wouldn't be eligible for the early upgrade price until July 11. I told her forget it, and left the store.

    I then decided to call AT&T Customer Support, because it didn't make sense that I'd extend my contract for 2 years and pay the same price as someone buying the phone outright. The CSR told me that I was eligible for the $399/$499 early-upgrade pricing, but that I couldn't do it online, because it required some sort of manager override that could be done in a corporate store.

    After the bad experience I had just dealt with, I decided to stop by another AT&T store closer to my home. I told the employee what I wanted, and within minutes I had paid $499 for the new 32GB iPhone.

    So it seems clear that there are some mistakes in the AT&T system with regards to the pricing of this phone, and that at least one customer service representative had no idea that it was incorrect. If you are being quoted the $599/$699, just argue and work your way up the chain until you're given the $399/$499 pricing, and you'll be able to get it done.
  2. Vandam500 macrumors 68000


    Sep 29, 2008
    Now that is interesting! Thanks for the heads up
  3. JBaker122586 thread starter macrumors 65816

    Jun 21, 2007
    I also heard an AT&T rep giving out some nice misinformation about the iPhone.

    He told a family buying 2 iPhones that if they ever plugged them into the same computer it would automatically sync the same data onto both of them and they would lose whatever they had.

    I just barely overheard the conversation and thought, "Man what kind of crappy phone are they buying that works like that?" Until I saw them walking out of the store a few moments later with iPhone boxes in hand.
  4. jav6454 macrumors P6


    Nov 14, 2007
    1 Geostationary Tower Plaza
    You see the case with many AT&T reps is that they aren't knowledgeable enough on the pricing front. I normally go to 3 channels at AT&T to confirm what someone tells me.

    I am still holding my 1st Gen iPhone since September 19 and I was told by an on-the-phone rep that I wasn't eligible for the old 3G since it was only for customers who bought the 1st Gen in May. I was like WTF is that bull crap. In any case I decided not to buy the 3G and buy the next iPhone revision.

    Now, I called up AT&T again, and presto all 2 reps I called (and even an in-store rep) told me because I paid full price for the 1st Gen iPhone and had not obtained a subsidy, I was 100% eligible and the previous rep who said I wasn't was seriously mis-informed.

    My advice for any one is: confirm what they tell you 3 times if possible, the more the merrier.

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