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mikejd1

macrumors 6502a
Original poster
Oct 16, 2007
738
187
Ugh. Shiny new white iPad with two dead pixels. Anyone know what best buys replacement policy is for dead pixels??
 
Just one here, but in the middle of the screen. Genius bar appt tomorrow for me.

My iPad 1 had 2 as well. Best Buy exchanged it, no questions asked.
 
Just one here, but in the middle of the screen. Genius bar appt tomorrow for me.

My iPad 1 had 2 as well. Best Buy exchanged it, no questions asked.

Will theY exchange it day after launch? Do they even have exchange units??
 
I have had good luck in the past by saying "OK, then just process this as a return" In two cases they just found a manager and replaced on the spot.

This did not work on my custom order Macbook a few years ago, which is why my new macbook was a stock order rather than custom . . .
 
One dead pixel on mine and one spot that's brighter than it should be. Can only notice on a white background. I can deal with it for now, I'll bring it back to the Apple store once things quiet down.
 
Yeah, dead pixels are annoying, and I have one on my 32" LCD TV, but I can live with it. Of course, with Apple products, you place a higher value on them, so I would exchange it.
 
I just noticed one the first time I got to a solid black screen. Hard to ignore on solid black or white. Target has a 90 day exchange policy, so I can go back next week and see what I can do. When you spend $700 you don't deserve a dead pixel. This is only the second product I've ever noticed it with.
 
Yeah, dead pixels are annoying, and I have one on my 32" LCD TV, but I can live with it. Of course, with Apple products, you place a higher value on them, so I would exchange it.

Well, that's not really the point. Worrying about a dead pixel on a 32-inch TV is ridiculous as you would never notice it at normal viewing distance. The iPad is a much smaller device, does not have a retina display, and is held fairly close to the user's face. Not to mention its cost.
 
My iPad 2 developed two dead pixels side-by-side. Didn't see them yesterday, but they're here now.

Guess this will be going back. Went through the same damn thing with the iPad last year.
 
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