People don't realize that you are not required to do anything. You can keep using your machine. Now if your seagate drive dies and takes your data with it, don't expect special treatment from Apple aside from warranty repair.
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2011 iMac Failing HDD Apple Email
- Thread starter Oblivion426
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if it is a mbp then i wouldn't mind at all.
but this is imac 27", carry it to service center is gonna be very inconvenience for most of us.
but this is imac 27", carry it to service center is gonna be very inconvenience for most of us.
marsmissions
macrumors 6502
Any particular reason why you all tossed your boxes when you knew this was a heavy, awkward machine? And you knew you may have to take it in some day? sounds dumb to me..
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
marine0816
macrumors 6502a
i actually have my box.. u sound bitter, you should take the plastic off your "Apple For Life" tattoo and go to bed
I do keep the box for carrying purpose.
and how the heck you know whether all of us tossed the box or not?🙄
marsmissions
macrumors 6502
If you have your box, how can you complain about awkwardness and being compensated??
You all sound like grumpy two year olds.🙄
You all sound like grumpy two year olds.🙄
wow, i never know the box can transform the size of the imac 27" to 15" laptop size for easy transportation.
OW22
macrumors 6502
We were talking about this on the MAc Blog Discussion forum. It's not really that Seagate are now a problem, the ST31000528AS drive which was discontinued in March this year was a very good HDD. Tom's Hardware said it ran cooler, used less power and was quieter then their competition.
As one poster said though, they're all the same. WD, Hitatchi, Samsung etc. It seems to be the common occurrence nowadays. I bet anyone with a computer from the mid 90's say could still fire up the hard drive in them. Since all the manufacturers went to China, like sheep, to set up operations, quality has suffered. That is fact imho. Apple are not immune from this. If you have a plant like Foxconn which is run like a concentration camp and where there has been a ridiculous amount of suicides, it can't be a surprise that there are quality issues. Apple have been as guilty as anyone imho of chasing the holy grail of cost reduction. Quality will always suffer and I don't care what anyone in Apple says to defend this.
I know that the advantage for consumers is vastly reduced prices. Compare the cost of a top of the line Dell or Gateway PC from 1995 say and today.
Would people be happy to see an iMac say increase in price by 800 dollars or more if it meant much improved quality and they were made in the US or Europe?
As one poster said though, they're all the same. WD, Hitatchi, Samsung etc. It seems to be the common occurrence nowadays. I bet anyone with a computer from the mid 90's say could still fire up the hard drive in them. Since all the manufacturers went to China, like sheep, to set up operations, quality has suffered. That is fact imho. Apple are not immune from this. If you have a plant like Foxconn which is run like a concentration camp and where there has been a ridiculous amount of suicides, it can't be a surprise that there are quality issues. Apple have been as guilty as anyone imho of chasing the holy grail of cost reduction. Quality will always suffer and I don't care what anyone in Apple says to defend this.
I know that the advantage for consumers is vastly reduced prices. Compare the cost of a top of the line Dell or Gateway PC from 1995 say and today.
Would people be happy to see an iMac say increase in price by 800 dollars or more if it meant much improved quality and they were made in the US or Europe?
1 - Well, the ST31000528AS is one of the drives targeted by this recall, so I don't know how it can be considered "very good".
2 - For those not close to an Apple Store, why don't you just try an Authorized Service Provider? I am gonna do exactly that (much better than driving more than an hour to find the Apple Store).
OW22
macrumors 6502
It's a small batch. As I said, this is the price to pay for following the holy grail to China.
rufhausen
macrumors regular
For those of you considering taking you affected iMac to the Apple Store, I took my 27" in yesterday evening and was told it would be ready for pickup in "24-48 hours".
The interesting part was that the "Genius" had no idea there was a recall on these drives and when I asked if it was safe to assume the replacement drive would not be the same drive model they were removing (seemed like a reasonable question/expectation), he really didn't sound so sure of himself when replying in his Genius, cult-like pleasantness.
I've kept my box around for such an occasion which made transporting the iMac much less scary than without it.
Oh... and the "Genius" said they'd "probably" just put a fresh install of Lion and iLife on the new drive, but he didn't sound to sure about that either.
The interesting part was that the "Genius" had no idea there was a recall on these drives and when I asked if it was safe to assume the replacement drive would not be the same drive model they were removing (seemed like a reasonable question/expectation), he really didn't sound so sure of himself when replying in his Genius, cult-like pleasantness.
I've kept my box around for such an occasion which made transporting the iMac much less scary than without it.
Oh... and the "Genius" said they'd "probably" just put a fresh install of Lion and iLife on the new drive, but he didn't sound to sure about that either.
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rufhausen
macrumors regular
Dropped off Saturday night (Aspen Grove, Littleton, CO). Picked up Monday evening. They replaced the Seagate with a WD black caviar drive and installed Lion.
On boot up, I chose to do Migration Assistant from my TM backup. 4+ hours later, everything was back to normal.
The WD drive is definitely louder than the Seagate, but I can live with that.
Get of your damn high horse. You are not better than everybody else out there, so stop acting like it.
If you bought a brand new car and 3 months later the Air Bag system was recalled because it *may* not deploy in an accident. Would you expect them to just give you a new car?
akdj
macrumors 65816
That's exactly what I'm going to do. I received the email last week as well on my machine. I called the Apple Authorized service provider here in town (we don't have an Apple store...yet), and they're aware of the issue and standing by for replacement...I asked if I could provide my own drive. They said "No problem!"...I stopped by Amazon yesterday and picked up a 3TB Seagate XT for $169!! Incredible deal with free shipping and triple the internal capacity. Obviously I could've accepted the "Free" replacement drive from Apple...but like others, I'm a bit nervous to have them open my iMac up. I've had this same shop upgrade another one of my iMac drives in the past (went well, fast, and NO dust or screen issues)...so I'm more confident than others...however, I only want to do this ONE time! Hence, a BIG friggin' drive that I'm going to have a lot of fun filling up! Something to consider...as others have also mentioned, now is the time to put that SSD or bigger HDD in your iMac if they are going to crack it open. YMMV as always😉
J
AKDJ..........
Question....after buying or upgrading your replacement hard drive have you lost contyrol of your HD cooling fans, as everyone talks about?
Update: I contacted my authorized service and they would also install customer provided drive. Compring the Western Digital WD2002FAEX and Seagate's ST33000651AS They are VERY similar, with Seagate offereing more space and a bit under 2 cents less per MB. Whats your guys thoughts? I did ask the tech abou tthe loss of fan control after the HD swap, he responded with "We have ways around that?!?!" Thoughts?
Question....after buying or upgrading your replacement hard drive have you lost contyrol of your HD cooling fans, as everyone talks about?
Update: I contacted my authorized service and they would also install customer provided drive. Compring the Western Digital WD2002FAEX and Seagate's ST33000651AS They are VERY similar, with Seagate offereing more space and a bit under 2 cents less per MB. Whats your guys thoughts? I did ask the tech abou tthe loss of fan control after the HD swap, he responded with "We have ways around that?!?!" Thoughts?
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KidStallyn
macrumors 6502
I got the same email. But when I put in the serial number of my new iMac it said I wasn't affected. The reason I say new is because my original iMac had a problem that started with 10.6.7 where if I would start iTunes it would totally lock. I spent over a month with tech support gathering data they would send to engineers, etc.....They finally had me take it to a retail store where after two hours of trying everything under the sun, they finally replaced it with a brand new one. I wonder if my original iMac was a victim of this HDD problem. Glad I got it replaced instead of just getting a new HDD......
I was originally planning on keeping my Seagate until a week or so before the recall expires but if they actually replace the drive with "any" of your own drive(s) that you purchase i may ask them to replace my 1tb with a 2tb and see if they could add a ssd......
if its true I'm going to buy some lottery tickets as this would certainly be some good luck.
John
if its true I'm going to buy some lottery tickets as this would certainly be some good luck.
John
theSeb
macrumors 604
Actually I had the same idea, but NOT to give them my HD...this would be silly and a waste of money when Apple is the one supposed to pay...what I did instead was to request installation of an internal SSD alongside the HD, something that should not affect warranty since it's being performed by an AASP. I just hope, of course, that the suckers don't let any dust in...my iMac screen is flawless, after all.