2016 MacBook Pro USB C ports - check for faults

[croco_dile]

Contacted hootoo support and was told that it was more than likely a faulty device. So, I reached out to amazon and another one will be delivered tomorrow. Hopefully, it works this time.

What problems did you experience with yours?

 

[Mike84]

What problems did you experience with yours?

Mine was not working at all except for the HooToo light turning on. So, some power was being transferred to it, but when I put in my SD card, it did not read it. I also tried to connect an external hard drive using the USB ports and it was not recognized by the computer.

The external hard drive works with Apple's USB-C to USB dongle.

 

[croco_dile]

Mine was not working at all except for the HooToo light turning on.

That's the same behaviour on my 13" TB. Just lights, nothing else. So if I only had this notebook, I would say we are suffering the same problem.

I just happen to have another 13" without the TB. And it gave me different behaviour.

 

[croco_dile]

I went into my local Apple Store to test out my misbehaving Hootoo USB C hub. I tried it on both Touch bar 13" and Non-touch bar 13", and find the behaviour to be identical to those on my own 13"s. Ie. The hub worked on the non-touch bar version (but only in 1 orientation) and didn't work at all on the touch bar version. I also tried the Apple USB C to A adapter, and it worked in all ports with all orientations on both machines.

I spoke to one of the Apple genius and he said the circuitry and chips used for USB C interface in the TB and NTB are different, and the Hootoo must be none-compliant in some way so it doesn't work consistently.

Just shows how sensitive and delicate the USB C interface can be... kind of concerning.

 

[zone51]

I've bought the hootoo dongle for my new macbook pro 2016 TB, and I also have problems with it.
When I use it on left side ports, it doesn't work properly, there is a "bad contact" when I touch it, so I have to find a position in which the hub works.
But if I use it with one of the two right side ports, that works properly. Stange no ?

Another problem, with an Anker USB-c to Ethernet adapter. Some times ethernet turn off, I have to disconnect and reconnect the dongle...
It's a dongle with ethernet and 3 usb port (but I just have my keyboard plugged in it), and I wonder if it's not a matter of power supply...

 

[azntaiji]

I have the HooToo Shuttle for me 15" 2016 MBP... HDMI does not work at all.

 

[Nadal Liu]

I have a similar product called dockcase and I am having problem using it in macos catalina.
I get it tot work in windows bootcamp but my usb devices won't get detected in catalina.
Can I assume it is an issue with the os?