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2016 MBP: restarts when switching users

M

msvadi

macrumors 6502
Original poster
Aug 12, 2010
368
69
I have a new 2016 MBP that displays several weird issues.

- It randomly reboots. For example, just now I tried switching users (both users were logged in), when the display when black, the spinning gear appeared, after which the login screen appeared with both users logged out. In the beginning after the computer rebooted, it would show a message about "sleep wake failure". I reinstalled the OS, however the computer still does random reboots, but now when that happens, there are no any kind of error messages.

- Randomly reboots when in the sleep mode.

- Sometimes it does not wake up from sleep when opening the lid - the screen just stays dark. It can takes several attempts of opening and closing the lid until it wakes up.

I would appreciate any help with the issues. Also, is it possible to find somewhere in the logs why the computer automatically re-started?
 
Last edited:
There is a bunch of crash reports in the console. I copied one for WindowServer, maybe it can help to pinpoint the problem. There are additional crash reports for TouchBarAgent, loginwindow, coreauthd, and etc.

Process: WindowServer [155]
Path: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer
Identifier: WindowServer
Version: 600.00 (13)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: WindowServer [155]
User ID: 88

Date/Time: 2017-02-03 09:46:14.811 -0800
OS Version: Mac OS X 10.12.3 (16D32)
Report Version: 12
Anonymous UUID: F5877A3F-ED57-4F0D-C736-FD35E0872B80

Sleep/Wake UUID: DE7DF8C2-EF47-4FF9-A371-9173C93660F8

Time Awake Since Boot: 52000 seconds
Time Since Wake: 39 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Assertion failed: (CGSDisplayDevIsOnline(display)), function WSCanonicalMirrorMasterForDisplayDevice, file /Library/Caches/com.apple.xbs/Sources/CoreDisplay/CoreDisplay-28.10/CoreDisplay/IODisplay/Display.c, line 1321.


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff99618dd6 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff99704787 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff9957e420 abort + 129
3 libsystem_c.dylib 0x00007fff99545893 __assert_rtn + 320
4 com.apple.CoreDisplay 0x00007fff83ee8bac WSCanonicalMirrorMasterForDisplayDevice + 202
5 com.apple.SkyLight 0x00007fff959e6168 PKGDisplay::pKGDisplay((anonymous namespace)::DisplayDevice const&) + 98
6 com.apple.SkyLight 0x00007fff959e4bc2 (anonymous namespace)::DisplaySet::create() + 440
7 com.apple.SkyLight 0x00007fff959e8b12 (anonymous namespace)::pKGDisplay_display_config_changed(CGSNotificationType, void*, unsigned int, void*) + 45
8 com.apple.SkyLight 0x00007fff958521c3 (anonymous namespace)::ServerNotifier::invoke_callbacks(unsigned int, void*, unsigned long) const + 313
9 com.apple.SkyLight 0x00007fff95851ffe WSPostLocalNotification + 97
10 com.apple.CoreDisplay 0x00007fff83ed0356 CGXSelectDisplaySet + 864
11 com.apple.SkyLight 0x00007fff95820ca2 __CGSessionPrepareToMoveOffConsole_block_invoke + 25
12 com.apple.SkyLight 0x00007fff958206f2 CGSessionTakeConsole + 849
13 com.apple.SkyLight 0x00007fff9591cd90 CGXStartTransition + 148
14 com.apple.SkyLight 0x00007fff9582038a __CGSessionStartTransitionToSessionWithFlags_block_invoke + 44
15 com.apple.SkyLight 0x00007fff9581d1c9 session_dispatch_sync + 70
16 com.apple.SkyLight 0x00007fff95820187 yieldConsoleCallback + 491
17 com.apple.SkyLight 0x00007fff958f7c8f run_timer_pass + 700
18 com.apple.SkyLight 0x00007fff959d06bd CGXRunOneServicesPass + 85
19 com.apple.SkyLight 0x00007fff959d1ea7 SLXServer + 3843
20 WindowServer 0x000000010066bdde 0x10066b000 + 3550
21 libdyld.dylib 0x00007fff994ea255 start + 1

Thread 1:
0 libsystem_kernel.dylib 0x00007fff9961138a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff996107d7 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff83f93c94 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff83f93121 __CFRunLoopRun + 1361
4 com.apple.CoreFoundation 0x00007fff83f92974 CFRunLoopRunSpecific + 420
5 com.apple.DFRDisplay 0x0000000102edf62d DFRDisplayRunloopThread + 55
6 libsystem_pthread.dylib 0x00007fff99701aab _pthread_body + 180
7 libsystem_pthread.dylib 0x00007fff997019f7 _pthread_start + 286
8 libsystem_pthread.dylib 0x00007fff997011fd thread_start + 13

Thread 2:: com.apple.coreanimation.render-server
0 libsystem_kernel.dylib 0x00007fff9961138a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff996107d7 mach_msg + 55
2 com.apple.QuartzCore 0x00007fff89d761bd CA::Render::Server::server_thread(void*) + 254
3 com.apple.QuartzCore 0x00007fff89e24703 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff99701aab _pthread_body + 180
5 libsystem_pthread.dylib 0x00007fff997019f7 _pthread_start + 286
6 libsystem_pthread.dylib 0x00007fff997011fd thread_start + 13

Thread 3:: Dispatch queue: com.apple.AmbientDisplayAgent
0 libsystem_kernel.dylib 0x00007fff996113de semaphore_timedwait_trap + 10
1 libdispatch.dylib 0x00007fff994bd25a _dispatch_semaphore_wait_slow + 103
2 com.apple.AmbientDisplay 0x00007fff8d0c059e serviceSendMessageWithReplyAndTimeout + 330
3 com.apple.AmbientDisplay 0x00007fff8d0c0310 AMBDinitiate + 132
4 libxpc.dylib 0x00007fff99748f96 _xpc_connection_call_event_handler + 35
5 libxpc.dylib 0x00007fff9974ab98 do_mach_notify_port_destroyed + 166
6 libxpc.dylib 0x00007fff9974aad4 _Xmach_notify_port_destroyed + 65
7 libxpc.dylib 0x00007fff9974aa76 notify_server + 78
8 libxpc.dylib 0x00007fff99753bdc _xpc_connection_pass2mig + 165
9 libxpc.dylib 0x00007fff99747935 _xpc_connection_mach_event + 1665
10 libdispatch.dylib 0x00007fff994b9ec6 _dispatch_client_callout4 + 9
11 libdispatch.dylib 0x00007fff994ba301 _dispatch_mach_msg_invoke + 414
12 libdispatch.dylib 0x00007fff994ca920 _dispatch_queue_serial_drain + 443
13 libdispatch.dylib 0x00007fff994b8c3b _dispatch_mach_invoke + 868
14 libdispatch.dylib 0x00007fff994ca920 _dispatch_queue_serial_drain + 443
15 libdispatch.dylib 0x00007fff994bccd9 _dispatch_queue_invoke + 1046
16 libdispatch.dylib 0x00007fff994b5e70 _dispatch_root_queue_drain + 476
17 libdispatch.dylib 0x00007fff994b5c47 _dispatch_worker_thread3 + 99
18 libsystem_pthread.dylib 0x00007fff99701712 _pthread_wqthread + 1299
19 libsystem_pthread.dylib 0x00007fff997011ed start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff996194e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff997015fe _pthread_wqthread + 1023
2 libsystem_pthread.dylib 0x00007fff997011ed start_wqthread + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff996194e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99701791 _pthread_wqthread + 1426
2 libsystem_pthread.dylib 0x00007fff997011ed start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff5f593df8 rdx: 0x0000000000000000
rdi: 0x0000000000000307 rsi: 0x0000000000000006 rbp: 0x00007fff5f593e20 rsp: 0x00007fff5f593df8
r8: 0x0000000000000000 r9: 0x0000000000000529 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x0000000137f1f028 r13: 0x0000000137f1f000 r14: 0x00007fffa23373c0 r15: 0x00007fff83f09174
rip: 0x00007fff99618dd6 rfl: 0x0000000000000206 cr2: 0x00007fffa2319128

Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133


Binary Images:
0x10066b000 - 0x10066bfff WindowServer (600.00 - 13) <ABFF0AFB-8D9F-392F-9170-889761193646> /System/Library/PrivateFrameworks/SkyLight.framework/Resources/WindowServer
0x1007ba000 - 0x1007bbfff com.apple.driver.IOAccelerator2D (289.32 - 289.32) <B2D5DFA1-3B26-3BAC-A671-812C0341516A> /System/Library/Extensions/IOAccelerator2D.plugin/Contents/MacOS/IOAccelerator2D
0x101800000 - 0x101f32fff CursorAsset (122.8) <DF959BAA-206B-397B-B605-5190A4BB7203> /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/CursorAsset
0x102d9e000 - 0x102e29fff com.apple.driver.AppleIntelSKLGraphicsMTLDriver (10.22.29 - 10.2.2) <D980C205-F664-3090-9DFB-E484D229BCCC> /System/Library/Extensions/AppleIntelSKLGraphicsMTLDriver.bundle/Contents/MacOS/AppleIntelSKLGraphicsMTLDriver
0x102edc000 - 0x102ee3fff com.apple.DFRDisplay (1.0 - 1) <BBA4F5BD-1E55-3408-A160-57D2FFEADB83> /System/Library/PrivateFrameworks/DFRDisplay.framework/DFRDisplay
0x102fec000 - 0x102fefff3 com.apple.DFRBrightness (1.0 - 1) <20ABE4E4-10EF-3526-AC4F-FED877BD430A> /System/Library/PrivateFrameworks/DFRBrightness.framework/DFRBrightness
0x102ff8000 - 0x103000ff7 com.apple.iokit.IOUSBLib (900.4.1 - 900.4.1) <910CA10A-FAED-32D2-B900-BA7B84E82C41> /System/Library/Extensions/IOUSBFamily.kext/Contents/PlugIns/IOUSBLib.bundle/Contents/MacOS/IOUSBLib
0x103028000 - 0x103065267 dyld (421.2) <947FC440-80F9-32F7-A773-6FC418FE1AB7> /usr/lib/dyld
0x138715000 - 0x138717fff com.apple.AppleIntelSKLGraphicsVAME (10.22.29 - 10.2.2) <1F6365BD-4BF2-34C2-92A5-AED765A9BE96> /System/Library/Extensions/AppleIntelSKLGraphicsVAME.bundle/Contents/MacOS/AppleIntelSKLGraphicsVAME
0x166195000 - 0x166195fff com.apple.WatchdogService (1.0 - 1) <4707FC67-6397-30DD-B233-300ABCD58495> /System/Library/PrivateFrameworks/WatchdogService.framework/WatchdogService
0x1661b8000 - 0x1661c8ff7 com.apple.AppleGVACoreFramework (10.1.5 - 10.1.5) <7C95B278-F4F5-33F4-8021-84068FF6B2FB> /System/Library/PrivateFrameworks/AppleGVACore.framework/AppleGVACore
0x1661d0000 - 0x166376fff GLEngine (13.0.10) <62CCEC13-1EB3-3A65-9224-3DCD2838E0C7> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x1663b4000 - 0x16652affb libGLProgrammability.dylib (13.0.10) <4C3FD24A-1C43-343E-8EBA-BE1FDCE3F74C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x1667e2000 - 0x167249fff com.apple.driver.AppleIntelSKLGraphicsGLDriver (10.22.29 - 10.2.2) <5025A451-669C-3A4B-863A-F887E4A62EA2> /System/Library/Extensions/AppleIntelSKLGraphicsGLDriver.bundle/Contents/MacOS/AppleIntelSKLGraphicsGLDriver
0x167590000 - 0x167654ffb com.apple.AMDRadeonX4000GLDriver (1.48.21 - 1.4.8) <8C987068-35C0-3B80-9D07-84F73C40E0EB> /System/Library/Extensions/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/AMDRadeonX4000GLDriver
0x16766e000 - 0x167b69ff3 ATIRadeonX4000SCLib.dylib (1.48.21) <00D9AB23-C015-3DA2-8272-671D0D0711F0> /System/Library/Extensions/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/ATIRadeonX4000SCLib.dylib
0x1737cf000 - 0x173a18ff7 com.apple.AppleIntelSKLGraphicsVADriver (10.22.29 - 10.2.2) <9E2D603C-7BED-3E9B-9239-490D6EE1EA71> /System/Library/Extensions/AppleIntelSKLGraphicsVADriver.bundle/Contents/MacOS/AppleIntelSKLGraphicsVADriver
0x7fff7ef43000 - 0x7fff7f06fff3 com.apple.AMDMTLBronzeDriver (1.48.21 - 1.4.8) <D2DB87F6-D085-3E56-A894-5111A6966ABF> /System/Library/Extensions/AMDMTLBronzeDriver.bundle/Contents/MacOS/AMDMTLBronzeDriver
0x7fff80a9f000 - 0x7fff80a9ffff com.apple.Accelerate (1.11 - Accelerate 1.11) <D700DBDF-69AE-37A2-B9C7-0961CF0B6841> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff80ab8000 - 0x7fff80fd1feb com.apple.vImage (8.1 - ???) <6408805B-67E9-3874-8D32-0BB814CE5CDA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x7fff80fd2000 - 0x7fff81142ff3 libBLAS.dylib (1185) <C7E42BBE-2337-3AEF-9C45-A2F2CB1A5B3E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x7fff81143000 - 0x7fff81157ffb libBNNS.dylib (14) <CFDEE88D-E002-347C-BC68-83099651585B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBNNS.dylib
0x7fff81158000 - 0x7fff8154efef libLAPACK.dylib (1185) <2E8201CB-9A41-3D65-853E-841917FCE77B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x7fff8154f000 - 0x7fff81565fff libLinearAlgebra.dylib (1185) <8CC29DE1-A231-3D5E-B5F1-DCC309036FE0> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib
0x7fff81566000 - 0x7fff8156cfff libQuadrature.dylib (3) <120F6228-A3D4-3184-89D7-785ADC2AC715> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libQuadrature.dylib
0x7fff8156d000 - 0x7fff81581ff7 libSparseBLAS.dylib (1185) <C35235B7-CFA6-39A7-BD6E-79F4D9CAFD36> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib
0x7fff81582000 - 0x7fff81709fe7 libvDSP.dylib (600) <F59348AA-E1D3-3A27-8AB5-F546D38BFB76> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x7fff8170a000 - 0x7fff817bcffb libvMisc.dylib (600) <70D4B548-47EE-3C6B-A93B-3EA6B60701E0> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x7fff817bd000 - 0x7fff817bdfff com.apple.Accelerate.vecLib (3.11 - vecLib 3.11) <A395B521-8E54-30F2-B4FE-355D68900DAF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff81a7d000 - 0x7fff8284fff3 com.apple.AppKit (6.9 - 1504.81.100) <0CCB2E18-076E-3D8A-A777-A6E57EF2570A> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff82861000 - 0x7fff82861fff com.apple.ApplicationServices (48 - 48) <237200C2-28A6-3C19-B34B-53C953F8AE42> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff82862000 - 0x7fff828d0ff7 com.apple.ApplicationServices.ATS (377 - 422.2) <3680281F-DB99-3CA2-9C76-CABFC8DBC980> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x7fff8296a000 - 0x7fff82a99fff libFontParser.dylib (194.6) <F3DF2CF7-B25D-30BB-9EE6-1EA9F3B8A066> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff82a9a000 - 0x7fff82ae4fff libFontRegistry.dylib (196.3) <855AF921-EAE0-3D07-B161-5EF09806B643> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff82be0000 - 0x7fff82c8aff7 com.apple.ColorSync (4.12.0 - 502.1) <5F244DE3-A6E8-335F-AE3B-25F0E407DD62> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x7fff82c8b000 - 0x7fff82cdbff7 com.apple.HIServices (1.22 - 591) <34C950CC-1084-354A-BCE6-9396EDB29DF8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x7fff82cdc000 - 0x7fff82cebff3 com.apple.LangAnalysis (1.7.0 - 1.7.0) <47D1A017-91A4-37F3-93E0-3923CD6ED2DE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff82cec000 - 0x7fff82d39fff com.apple.print.framework.PrintCore (12 - 491) <B7CC15C1-AF50-37F3-8AF6-65F8CDC323F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x7fff82d3a000 - 0x7fff82d75fff com.apple.QD (3.12 - 310) <8F718290-DD82-36CE-9AF0-EFB6D31A49F4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x7fff82d76000 - 0x7fff82d81ff7 com.apple.speech.synthesis.framework (6.3.3 - 6.3.3) <629831B1-B13C-30F5-AE16-6BB9037E3753> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff82d82000 - 0x7fff82f92fff com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <A1B98513-C19E-376F-8DAF-71BB2F263C5F> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff82f93000 - 0x7fff82f93fff com.apple.audio.units.AudioUnit (1.14 - 1.14) <55C6A958-D52B-3D81-B230-EB949212B5D9> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff830fc000 - 0x7fff834cfff7 com.apple.CFNetwork (807.2.14 - 807.2.14) <9702C8B9-2984-3DD9-9C59-A83499C2DBC4> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff834ee000 - 0x7fff837f6ff7 com.apple.HIToolbox (2.1.1 - 856.13) <98D5D2A7-55A6-31A7-9056-CC48EBB16654> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7fff83801000 - 0x7fff83898ff3 com.apple.ink.framework (10.9 - 219) <B44BA36D-7549-3EB2-8CF6-E171885194FB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x7fff838b9000 - 0x7fff838bfff7 com.apple.speech.recognition.framework (6.0.1 - 6.0.1) <A20B0F7B-C32A-3FF1-BB75-BAC0EE4EF889> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x7fff8399e000 - 0x7fff8399efff com.apple.Cocoa (6.11 - 22) <CF1AD0E9-2257-35FE-B719-760B58E405C9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff83ade000 - 0x7fff83b6eff7 com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <A38A11A5-130B-39CE-BEBA-F5427F6801DC> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff83b6f000 - 0x7fff83b82fff com.apple.CoreBluetooth (1.0 - 1) <76AFC4B4-A9FD-3434-B168-90087E71F5C4> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
0x7fff83b83000 - 0x7fff83e7dfeb com.apple.CoreData (120 - 752.8) <FE3F152B-4C35-3A58-A0CB-D04EE5908818> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff83e7e000 - 0x7fff83f0afff com.apple.CoreDisplay (1.0 - 1) <48B568C0-1E12-34F4-943D-EAB447FBA1BE> /System/Library/Frameworks/CoreDisplay.framework/Versions/A/CoreDisplay
0x7fff83f0b000 - 0x7fff843a5fff com.apple.CoreFoundation (6.9 - 1348.28) <A40AA224-7A50-3989-95D0-5A228A0E2FAF> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff843a6000 - 0x7fff84a28fff com.apple.CoreGraphics (2.0 - 1070.13.2) <0685658F-21AE-31D9-8C9A-B92528CDFB59> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff84a29000 - 0x7fff84c6bfff com.apple.CoreImage (12.2.0 - 451.3.1) <CDAD60F3-74F6-3EA5-A8B5-B42476E350FD> /System/Library/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x7fff84dd0000 - 0x7fff84dd0fff com.apple.CoreServices (775.9.7 - 775.9.7) <A5C444F3-408B-3062-AF4B-BF8CD919F221> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff84dd1000 - 0x7fff84e22fff com.apple.AE (712.2 - 712.2) <342A13C0-4A6A-3947-B66B-0F624A4A7B52> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x7fff84e23000 - 0x7fff850feff7 com.apple.CoreServices.CarbonCore (1159.5 - 1159.5) <11CC2194-0C9C-397A-B7F9-CDAB9B68D87D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
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0x7fff98081000 - 0x7fff980d7ff7 libc++.1.dylib (307.4) <BEE86868-F831-384C-919E-2B286ACFE87C> /usr/lib/libc++.1.dylib
0x7fff980d8000 - 0x7fff98102fff libc++abi.dylib (307.2) <1CEF8ABB-7E6D-3C2F-8E0A-E7884478DD23> /usr/lib/libc++abi.dylib
0x7fff98103000 - 0x7fff98113ffb libcmph.dylib (6) <2B5D405E-2D0B-3320-ABD6-622934C86ABE> /usr/lib/libcmph.dylib
0x7fff98114000 - 0x7fff98129fc3 libcompression.dylib (34) <1691D6F2-46CD-3DA6-B44F-24CDD9BD0E4E> /usr/lib/libcompression.dylib
0x7fff9812a000 - 0x7fff9812aff7 libcoretls.dylib (121.31.1) <BCC32537-4831-3E9F-876E-8C9F4CF52FD3> /usr/lib/libcoretls.dylib
0x7fff9812b000 - 0x7fff9812cff3 libcoretls_cfhelpers.dylib (121.31.1) <6F37C5AD-7999-3D31-A52F-7AEED935F32D> /usr/lib/libcoretls_cfhelpers.dylib
0x7fff98469000 - 0x7fff984bcff7 libcups.2.dylib (450) <78243BA4-43AB-3364-8111-8D54D3382621> /usr/lib/libcups.2.dylib
0x7fff98537000 - 0x7fff98537fff libenergytrace.dylib (15) <A1B040A2-7977-3097-9ADF-34FF181EB970> /usr/lib/libenergytrace.dylib
0x7fff98547000 - 0x7fff9854cff7 libheimdal-asn1.dylib (498.30.1) <4ED9F6E3-83BC-3302-B004-C25399DA0333> /usr/lib/libheimdal-asn1.dylib
0x7fff9854d000 - 0x7fff9863fff7 libiconv.2.dylib (50) <42125B35-81D7-3FC4-9475-A26DBE10884D> /usr/lib/libiconv.2.dylib
0x7fff98640000 - 0x7fff98865ffb libicucore.A.dylib (57149.0.1) <6B5FDA93-AA88-318F-9608-C2A33D602EC7> /usr/lib/libicucore.A.dylib
0x7fff9886b000 - 0x7fff9886cfff liblangid.dylib (126) <3F4530C9-8BE1-3AA7-9A82-98694D240866> /usr/lib/liblangid.dylib
0x7fff9886d000 - 0x7fff98886ffb liblzma.5.dylib (10) <44BD0279-99DD-36B5-8A6E-C11432E2098D> /usr/lib/liblzma.5.dylib
0x7fff98887000 - 0x7fff9889dff7 libmarisa.dylib (5) <2183D484-032D-3DE5-8984-3A14006E034E> /usr/lib/libmarisa.dylib
0x7fff9889e000 - 0x7fff98b45ff7 libmecabra.dylib (744.5) <EF046855-CB9C-32D8-B2F1-C85B526E386F> /usr/lib/libmecabra.dylib
0x7fff98b78000 - 0x7fff98bf1ff7 libnetwork.dylib (856.30.16) <66C6E4D6-B39C-3309-80C1-CBBE170DDD51> /usr/lib/libnetwork.dylib
0x7fff98bf2000 - 0x7fff98fc2d97 libobjc.A.dylib (706) <F9AFE665-A3A2-3285-9495-19803A565861> /usr/lib/libobjc.A.dylib
0x7fff98fc5000 - 0x7fff98fc9fff libpam.2.dylib (21.30.1) <71EB0D88-DE84-3C8D-A2C5-58AA282BC5BC> /usr/lib/libpam.2.dylib
0x7fff98fca000 - 0x7fff98ffaff7 libpcap.A.dylib (67) <450DB888-2C0C-3085-A5F1-69324DFE902C> /usr/lib/libpcap.A.dylib
0x7fff99018000 - 0x7fff99034ffb libresolv.9.dylib (64) <A244AE4C-00B0-396C-98FF-97FE4DB3DA30> /usr/lib/libresolv.9.dylib
0x7fff99084000 - 0x7fff991ccfe3 libsqlite3.dylib (253) <B5BA5C96-AB13-34A0-8237-DD52A0181DFE> /usr/lib/libsqlite3.dylib
0x7fff992c1000 - 0x7fff992cefff libxar.1.dylib (357) <58BFB84B-66FE-3299-AA3D-BBA178ADEE39> /usr/lib/libxar.1.dylib
0x7fff992d2000 - 0x7fff993c1ffb libxml2.2.dylib (30.11) <E12AF929-0FA5-3214-840F-C81E6AC9F36E> /usr/lib/libxml2.2.dylib
0x7fff993c2000 - 0x7fff993ebfff libxslt.1.dylib (15.8) <FFF5DD45-F544-34B2-BE3C-DB877DC60081> /usr/lib/libxslt.1.dylib
0x7fff993ec000 - 0x7fff993fdff3 libz.1.dylib (67) <46E3FFA2-4328-327A-8D34-A03E20BFFB8E> /usr/lib/libz.1.dylib
0x7fff9940c000 - 0x7fff99410ff7 libcache.dylib (79) <0C8092D3-600F-3ADD-A036-F225B6CDCA43> /usr/lib/system/libcache.dylib
0x7fff99411000 - 0x7fff9941cff7 libcommonCrypto.dylib (60092.30.2) <B16E29B6-EC8D-3A8F-9A89-DD9CF35F7C4B> /usr/lib/system/libcommonCrypto.dylib
0x7fff9941d000 - 0x7fff99424fff libcompiler_rt.dylib (62) <E992E8D9-037C-3454-A366-A25E4D31D6BB> /usr/lib/system/libcompiler_rt.dylib
0x7fff99425000 - 0x7fff9942dfff libcopyfile.dylib (138) <64E285D9-5485-333B-AEE7-8B0C8FB9275F> /usr/lib/system/libcopyfile.dylib
0x7fff9942e000 - 0x7fff994b1fdf libcorecrypto.dylib (442.30.20) <2074B932-FD79-30A9-8E90-AF25C49F2AF1> /usr/lib/system/libcorecrypto.dylib
0x7fff994b2000 - 0x7fff994e4fff libdispatch.dylib (703.30.5) <EA0CC14E-D559-3802-B4B2-0E8C7579AAC4> /usr/lib/system/libdispatch.dylib
0x7fff994e5000 - 0x7fff994eaff3 libdyld.dylib (421.2) <6F506653-FFF6-3DB8-84F1-109AE3C52F32> /usr/lib/system/libdyld.dylib
0x7fff994eb000 - 0x7fff994ebffb libkeymgr.dylib (28) <1A318923-1200-3B06-B432-5007D82F195D> /usr/lib/system/libkeymgr.dylib
0x7fff994ec000 - 0x7fff994f8ffb libkxld.dylib (3789.41.3) <87550136-9353-348B-9CD9-C342B48C5AAF> /usr/lib/system/libkxld.dylib
0x7fff994f9000 - 0x7fff994f9fff liblaunch.dylib (972.30.7) <15FACC21-079A-3BDF-9AFB-4253EFDEB587> /usr/lib/system/liblaunch.dylib
0x7fff994fa000 - 0x7fff994fffff libmacho.dylib (894) <A2F38EC1-C37C-3B93-B0E4-36B07C177F8C> /usr/lib/system/libmacho.dylib
0x7fff99500000 - 0x7fff99502ff3 libquarantine.dylib (85) <C1D7749F-5F5F-3BB9-BEFC-1F0B9DA941FD> /usr/lib/system/libquarantine.dylib
0x7fff99503000 - 0x7fff99504ffb libremovefile.dylib (45) <CD42974E-BE0B-39FC-9BFC-8A7540A04DC6> /usr/lib/system/libremovefile.dylib
0x7fff99505000 - 0x7fff9951dff7 libsystem_asl.dylib (349.30.2) <EFAC72D7-CB13-3DF7-ADF3-EC6635C6F1EA> /usr/lib/system/libsystem_asl.dylib
0x7fff9951e000 - 0x7fff9951eff7 libsystem_blocks.dylib (67) <B8C3701D-5A91-3D35-999D-2DC8D5393525> /usr/lib/system/libsystem_blocks.dylib
0x7fff9951f000 - 0x7fff995acfef libsystem_c.dylib (1158.30.7) <2F881962-03CB-3B9D-A782-D98C1BBA4E3D> /usr/lib/system/libsystem_c.dylib
0x7fff995ad000 - 0x7fff995b0ffb libsystem_configuration.dylib (888.30.2) <4FE3983C-E4ED-3939-A578-03AD29C99788> /usr/lib/system/libsystem_configuration.dylib
0x7fff995b1000 - 0x7fff995b4fff libsystem_coreservices.dylib (41.4) <1A572B9E-0C47-320F-8C64-7990D0A5FB5A> /usr/lib/system/libsystem_coreservices.dylib
0x7fff995b5000 - 0x7fff995cdff3 libsystem_coretls.dylib (121.31.1) <4676F06D-274D-31BE-B61C-4D7A4AEF4858> /usr/lib/system/libsystem_coretls.dylib
0x7fff995ce000 - 0x7fff995d4fff libsystem_dnssd.dylib (765.30.11) <DC708D84-ED7D-3936-B996-A67C66B8DDAA> /usr/lib/system/libsystem_dnssd.dylib
0x7fff995d5000 - 0x7fff995feff7 libsystem_info.dylib (503.30.1) <9ED9121C-F111-3FAD-BC2F-C95DEE1C9362> /usr/lib/system/libsystem_info.dylib
0x7fff995ff000 - 0x7fff99621ff7 libsystem_kernel.dylib (3789.41.3) <B75B128C-7D7A-3318-91CD-82B5A69C5329> /usr/lib/system/libsystem_kernel.dylib
0x7fff99622000 - 0x7fff99669fe7 libsystem_m.dylib (3121.4) <266DB92B-A86F-3691-80FB-1B26AD73CFF3> /usr/lib/system/libsystem_m.dylib
0x7fff9966a000 - 0x7fff99688ff7 libsystem_malloc.dylib (116.30.3) <F40DEE3B-386A-3529-A3F7-98117ED55BF4> /usr/lib/system/libsystem_malloc.dylib
0x7fff99689000 - 0x7fff996e0ffb libsystem_network.dylib (856.30.16) <4AE368E9-605D-379D-B04C-2AC7455B8250> /usr/lib/system/libsystem_network.dylib
0x7fff996e1000 - 0x7fff996eaff3 libsystem_networkextension.dylib (563.30.15) <EB020B0C-7DF0-3EEF-8E3C-15DA3C01D687> /usr/lib/system/libsystem_networkextension.dylib
0x7fff996eb000 - 0x7fff996f4ff3 libsystem_notify.dylib (165.20.1) <E7FD3A7C-DD07-36E2-9FA4-7561F9F114DA> /usr/lib/system/libsystem_notify.dylib
0x7fff996f5000 - 0x7fff996fdfe7 libsystem_platform.dylib (126.1.2) <3CA06D4E-C00A-36DE-AA65-3A390097D1F6> /usr/lib/system/libsystem_platform.dylib
0x7fff996fe000 - 0x7fff99708ff7 libsystem_pthread.dylib (218.30.1) <C869ED7C-BE29-3532-8E69-3A8DA1447EDC> /usr/lib/system/libsystem_pthread.dylib
0x7fff99709000 - 0x7fff9970cff7 libsystem_sandbox.dylib (592.31.1) <7BBFDF96-293F-3DD9-B3A4-7C168280B441> /usr/lib/system/libsystem_sandbox.dylib
0x7fff9970d000 - 0x7fff9970efff libsystem_secinit.dylib (24) <5C1F1E47-0F7D-3E25-8DEB-D9DB1F902281> /usr/lib/system/libsystem_secinit.dylib
0x7fff9970f000 - 0x7fff99716fff libsystem_symptoms.dylib (532.30.6) <5D990CF5-B58F-39F7-B375-99B4EC62CFBD> /usr/lib/system/libsystem_symptoms.dylib
0x7fff99717000 - 0x7fff99737ff7 libsystem_trace.dylib (518.30.7) <6D34D1EA-2A3C-3D2D-803E-A666E6AEEE52> /usr/lib/system/libsystem_trace.dylib
0x7fff99738000 - 0x7fff9973dffb libunwind.dylib (35.3) <9F7C2AD8-A9A7-3DE4-828D-B0F0F166AAA0> /usr/lib/system/libunwind.dylib
0x7fff9973e000 - 0x7fff99767ff7 libxpc.dylib (972.30.7) <65E41BB6-EBD5-3D93-B0BE-B190CEE4DD93> /usr/lib/system/libxpc.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 102
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 31123
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=269.1M resident=0K(0%) swapped_out_or_unallocated=269.1M(100%)
Writable regions: Total=2.4G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=2.4G(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 2
CG backing stores 154.4M 251
CG backing stores (reserved) 580K 2 reserved VM address space (unallocated)
CG framebuffers 1.6G 15
CG framebuffers (reserved) 91.1M 14 reserved VM address space (unallocated)
CG image 31.6M 108
CoreAnimation 271.2M 448
CoreUI image data 680K 21
Dispatch continuations 16.0M 2
Image IO 6168K 56
Kernel Alloc Once 8K 2
MALLOC 236.4M 92
MALLOC guard page 48K 10
Memory Tag 252 54.2M 5
OpenGL GLSL 256K 4
STACK GUARD 56.0M 7
Stack 10.5M 7
VM_ALLOCATE 1460K 127
__CGSERVER 4K 2
__DATA 22.2M 214
__GLSLBUILTINS 2588K 2
__IMAGE 528K 2
__LINKEDIT 114.6M 19
__TEXT 154.5M 215
__UNICODE 556K 2
mapped file 24.7M 2
shared memory 1060K 112
=========== ======= =======
TOTAL 2.9G 1716
TOTAL, minus reserved VM space 2.8G 1716


System Profile:
Bluetooth: Version 5.0.3f1, 3 services, 27 devices, 1 incoming serial ports
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
USB Device: USB 3.0 Bus
USB Device: iBridge
Thunderbolt Bus: MacBook Pro, Apple Inc., 15.8
Thunderbolt Bus: MacBook Pro, Apple Inc., 15.8
Model: MacBookPro13,3, BootROM MBP133.0226.B11, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.38f6
Graphics: kHW_IntelHDGraphics530Item, Intel HD Graphics 530, Built-In
Graphics: kHW_AMDRadeonPro455Item, AMD Radeon Pro 455, PCIe, 2048 MB
Network Service: Wi-Fi, AirPort, en0
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.21.171.68.1a5)
 
same thing happening here, crash while switching users resulting in both users being logged out
happened 4 times within the last 3 days

Process: WindowServer [137]
Path: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer
Identifier: WindowServer
Version: 600.00 (13)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: WindowServer [137]
User ID: 88

Date/Time: 2017-02-15 17:09:54.389 +0100
OS Version: Mac OS X 10.12.3 (16D32)
Report Version: 12
Anonymous UUID: 7165C5B2-E4B0-92C4-A062-3483CD49A0C1

Sleep/Wake UUID: E62CE081-6CD9-43D5-8F86-1DD796CEA9F3

Time Awake Since Boot: 22000 seconds
Time Since Wake: 280 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Assertion failed: (CGSDisplayDevIsOnline(display)), function WSCanonicalMirrorMasterForDisplayDevice, file /Library/Caches/com.apple.xbs/Sources/CoreDisplay/CoreDisplay-28.10/CoreDisplay/IODisplay/Display.c, line 1321.
 
flarno11 said:
same thing happening here, crash while switching users resulting in both users being logged out
happened 4 times within the last 3 days
Click to expand...

Hi flarno11,

I'm sorry to hear you are experiencing the same problems. What kind of Mac do you have? I'm just trying to see if we have any similarities in our configurations. Mine is 15-inch Late 2016 MacBook Pro, 2.9 GHz Intel Core i7, Intel HD Graphics 530 1536 MB, 2TB SSD. Do you use any external or network attached disks for Time Machine backups? How about Cisco AnyConnect for VPN?

Did you have any kernel panics? Mine had a few with the following message in the log (for the last one):

*** Panic Report ***

panic(cpu 0 caller 0xffffff7f917066eb): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/Ap pleACPIPlatform-254.31.2/AppleACPIPlatformPower.cpp:1972
 
macOS Sierra 10.12.3
MacBook Pro (Retina, 13-inch, Late 2013)
2.6 GHz Intel Core i5
16 GB 1600 MHz DDR3
Intel Iris 1536 MB
512GB SSD

no external disks connected when it happened, only external monitor connected via HDMI which might be more relevant

no kernel panics
 
One other question: Do you use the Cubby app by any chance to sync between computers?
 
Hi Guys,

My new MBP is doing exactly the same, it's driving me crazy. It's done it since it was purchase and I'm on the verge of telling apple I want a replacement.

I get kernel errors all the time, tends to be triggered when HDD (I think) goes to sleep. When I attempt to wake it, I get the black screen stating it's been restarted due to an error. I've spoke with apple and was toldit was a software fault and to format/re-install but I've done that and it's started happening again!

15"
2.9 GHz Intel Core i7
Intel HD Graphics 530 1536 MB
AMDRadeonPro460
512 SSD



*** Panic Report ***
panic(cpu 0 caller 0xffffff7f8992b6eb): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-254.31.2/AppleACPIPlatformPower.cpp:1972
Backtrace (CPU 0), Frame : Return Address
0xffffff81e65cbbb0 : 0xffffff8006af210c
0xffffff81e65cbc30 : 0xffffff7f8992b6eb
0xffffff81e65cbc90 : 0xffffff7f8992b2ce
0xffffff81e65cbce0 : 0xffffff7f8992ed47
0xffffff81e65cbd00 : 0xffffff80070dd12e
0xffffff81e65cbd60 : 0xffffff800710793e
0xffffff81e65cbde0 : 0xffffff80070a751c
0xffffff81e65cbe50 : 0xffffff80070a46a4
0xffffff81e65cbeb0 : 0xffffff80070a13d2
0xffffff81e65cbef0 : 0xffffff80070a1252
0xffffff81e65cbf30 : 0xffffff80070bce91
0xffffff81e65cbf80 : 0xffffff80070bc5ec
0xffffff81e65cbfb0 : 0xffffff8006aa0af7
Kernel Extensions in backtrace:
com.apple.driver.AppleACPIPlatform(5.0)[867C81BE-EA01-3A65-89F4-06D78E6514CA]@0xffffff7f89920000->0xffffff7f8997ffff
dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xffffff7f87605000
dependency: com.apple.iokit.IOPCIFamily(2.9)[57960DC6-4099-31BC-9B47-52CD647779C7]@0xffffff7f87332000

BSD process name corresponding to current thread: kernel_task
 
a13wes said:
*** Panic Report ***
panic(cpu 0 caller 0xffffff7f8992b6eb): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-254.31.2/AppleACPIPlatformPower.cpp:1972
Click to expand...

Hi a13wes,

I'm sorry that you're in the same boat - I know it's a very frustrating experience. I don't have any good news to report.

After erasing the drive twice with a clean install of the OS and without importing any data from the backup, the problem was not resolved. I spoke with two senior advisors from AppleCare and made two trips to Genius Bars, they keep insisting that the computer is fine and completely uninterested in checking my crash logs. They treat this as if I either invented the whole thing or I installed some software that's causing the problem, even though the computer is practically clean after the second re-install. (I did install Cubby though, are you a Cubby user by any chance?).

There is one earlier report of the issue from November: https://discussions.apple.com/thread/7759507?start=0&tstart=0 . That user was smart enough to return the computer within the initial two-weeks period, when they take them back no questions asked. So if you have less than two weeks since the purchase, just take it back. Otherwise, be prepared for a long and frustrating experience.

Actually, during my first visit to the Genius Bar, I was told that if a computer continues to exhibit the same behaviour after an erase and re-install, it's most likely a hardware issue. If no hardware problems are detected by standard tests, the computer should be replaced. This sounded perfectly reasonable to me and I followed their instructions. But after the second visit at the Genius bar, I was told that the computer passed all their tests, so it's perfectly fine as far as they concerned. Unless a crash happens right there in front of their eyes, they won't take any further steps. Unfortunately, crashes don't happen every time, you have to use the computer for a couple of days.

We are extremely unlucky to be affected by a rare hardware defect that escapes detection by their tests. Another possibility (I guess) is that there is something in our software configuration and usage that triggers some bug in Sierra (there is another user with an earlier model affected by the same problem). To rule out the second possibility, do you use by any chance:

1) Backups to external or network attached USB drives?
2) VPN software such as Cisco (or built in VPN in macOS)?
3) Sync software such as Cubby?

My plan is to continue to demand a resolution of this matter from Apple. As far as I'm concerned, they either have to come up with a software/hardware fix or replace the machine. I've been told at another forum that "the script readers are not going to analyze your situation specifically. You will have to just continue through their canned script until you either get bored, frustrated, or they manage to stumble onto the solution." https://discussions.apple.com/message/31369158#31369158

I'm already extremely frustrated, but I'm not planning to give up. I'll report here when I have updates. Please, do the same.
 
Last edited:
Sanpete said:
You may as well try a clean install without Cubby, since it remains a suspect. Good luck.
Click to expand...

Cubby was an easy way to bring my documents to the computer without using backups. Now I plan to do exactly that. Thanks.
 
  • Like
Reactions: Sanpete
I was told today by a senior Apple Care adviser that they are going to replace the logic board on my Mac. I was also told that the logic board is basically the computer, so if the problem persists after replacing the logic board it must be a software issue.

In addition, they indicated that the logic board replacement is a rare and exceptional step in my case, since the computer passed all their stress tests. (So, they are basically doing me a huge favour.) Lastly, they told me that they would never approve replacement of the computer in a situation like mine.

I really hope that replacing the logic board fixes the issue. But for my information, can anyone tell if replacing a logic board is known to fix hardware-related kernel panics, random reboots and crashes? I've seen three types of errors:

1) kernel panics with:
panic(cpu 0 caller 0xffffff7f917066eb): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/Ap pleACPIPlatform-254.31.2/AppleACPIPlatformPower.cpp:1972
Backtrace (CPU 0), Frame : Return Address

2) Automatic logouts of users with Window Server crash:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
Assertion failed: (CGSDisplayDevIsOnline(display)), function WSCanonicalMirrorMasterForDisplayDevice, file /Library/Caches/com.apple.xbs/Sources/CoreDisplay/CoreDisplay-28.10/CoreDisplay/IODisplay/Display.c, line 1321.

3) Sleep Wake Failures: "Sleep Wake Failure experienced a problem". I saw this type of errors all the time before the first erase and re-install. The computer would be in the sleep mode, reboot, and show this error when re-opened together with a message that the computer was restarted due to a problem. It never showed sleep wake errors after the first erase and reinstall, but continued to reboot when in the sleep mode.

Thanks.
 
I received the computer back two days ago after they replaced the logic board. The problem has not been solved. The computer worked okay for a couple of days, but then it crashed again just now when I was switching between user accounts using the Touch ID: both users were logged out and there is a crash log for WindowServer with the usual errors (see below).

I have not installed any software and the OS was wiped out after replacement of the logic board. I have not even added any extensions to Safari. The system is as basic as it comes with new Macs. So this has nothing to do with Cisco or Cubby that I suspected before.

Obviously, the logic board also has nothing to do with the problem we are experiencing. I have not seen kernel panics yet, but I'm pretty sure it's just a matter of time now. I'm going to keep talking to the same senior adviser at Apple Care until they provide a solution or replace my computer. This is extremely frustrating.


Process: WindowServer [163]
Path: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer
Identifier: WindowServer
Version: 600.00 (13)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: WindowServer [163]
User ID: 88

Date/Time: 2017-02-27 15:55:59.998 -0800
OS Version: Mac OS X 10.12.3 (16D32)
Report Version: 12
Anonymous UUID: 1EDDFE40-1A58-DD0C-96F9-BC8A52D9CA3F

Sleep/Wake UUID: 6641AF10-063A-42E1-BC9A-CF74FA7B9E3C

Time Awake Since Boot: 17000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Assertion failed: (CGSDisplayDevIsOnline(display)), function WSCanonicalMirrorMasterForDisplayDevice, file /Library/Caches/com.apple.xbs/Sources/CoreDisplay/CoreDisplay-28.10/CoreDisplay/IODisplay/Display.c, line 1321.
 
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Glad you're narrowing it down, at least. Doesn't seem likely replacing will help either, it seems to be a software bug that you've found. Hope they figure it out.
 
Sorry to hear your bad experience, I am doing research whether I should get the 2016 MBP because I really like the display, space grey color and touch ID login but seeing things like this and them not being receptive to helping you or know what's actually causing it is concerning. Don't they have software experts to read into the cause of these errors with Apple Care?
 
I have the exact same spec as you and the same problem. Mainly when I wake it up form sleep I find that it has c rated and I have to restart. I called apple support and was eventually put through to a senior advisor who told me that they would look into it and get back to me. This was 6 or 7 weeks ago and I'v e heard nothing since.

a13wes said:
Hi Guys,

My new MBP is doing exactly the same, it's driving me crazy. It's done it since it was purchase and I'm on the verge of telling apple I want a replacement.

I get kernel errors all the time, tends to be triggered when HDD (I think) goes to sleep. When I attempt to wake it, I get the black screen stating it's been restarted due to an error. I've spoke with apple and was toldit was a software fault and to format/re-install but I've done that and it's started happening again!

15"
2.9 GHz Intel Core i7
Intel HD Graphics 530 1536 MB
AMDRadeonPro460
512 SSD



*** Panic Report ***
panic(cpu 0 caller 0xffffff7f8992b6eb): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-254.31.2/AppleACPIPlatformPower.cpp:1972
Backtrace (CPU 0), Frame : Return Address
0xffffff81e65cbbb0 : 0xffffff8006af210c
0xffffff81e65cbc30 : 0xffffff7f8992b6eb
0xffffff81e65cbc90 : 0xffffff7f8992b2ce
0xffffff81e65cbce0 : 0xffffff7f8992ed47
0xffffff81e65cbd00 : 0xffffff80070dd12e
0xffffff81e65cbd60 : 0xffffff800710793e
0xffffff81e65cbde0 : 0xffffff80070a751c
0xffffff81e65cbe50 : 0xffffff80070a46a4
0xffffff81e65cbeb0 : 0xffffff80070a13d2
0xffffff81e65cbef0 : 0xffffff80070a1252
0xffffff81e65cbf30 : 0xffffff80070bce91
0xffffff81e65cbf80 : 0xffffff80070bc5ec
0xffffff81e65cbfb0 : 0xffffff8006aa0af7
Kernel Extensions in backtrace:
com.apple.driver.AppleACPIPlatform(5.0)[867C81BE-EA01-3A65-89F4-06D78E6514CA]@0xffffff7f89920000->0xffffff7f8997ffff
dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xffffff7f87605000
dependency: com.apple.iokit.IOPCIFamily(2.9)[57960DC6-4099-31BC-9B47-52CD647779C7]@0xffffff7f87332000

BSD process name corresponding to current thread: kernel_task
Click to expand...
 
awroper said:
I have the exact same spec as you and the same problem. Mainly when I wake it up form sleep I find that it has c rated and I have to restart. I called apple support and was eventually put through to a senior advisor who told me that they would look into it and get back to me. This was 6 or 7 weeks ago and I'v e heard nothing since.
Click to expand...

Time to call them back?
 
Hi Guys,

Sorry have missed responses.

I'm still not having any luck, just haven't found time to contact Apple again. I want mine replacing, I've formatted it and it still regularly crashes. I have all the same software on my iMac with Sierra and that's absolutely fine.

Hope others have had more luck
 
Mac2c said:
Sorry to hear your bad experience, Don't they have software experts to read into the cause of these errors with Apple Care?
Click to expand...

Keep in mind that only a very small number of 2016 MacBook Pros are affected by this issue. That's what makes it so difficult to us: most Apple advisers are unaware of the issue, and no-one knows how to fix it.

On the bright side, if your computer is affected by the issue, you will see it for sure in the first few days. Mine displayed the problem immediately, but for some reason instead of taking it back to Apple immediately, I decided to blame the migration assistant, Cisco, and etc, until it was too late. Apple has 15 days return policy with no questions asked - use it if you see anything out of order with your new Apple product, no matter how small it may seem.

If you miss the 15 days return window, Apple will agree to replace your defective product only if it turns out that fixing it is too expensive for them. Which means you have to go through a series of repairs until they might approve replacement. I literally spent the last two months on the phone with Apple Care and at the Genius bar until they finally agreed to replace my Mac.

Mac2c said:
Don't they have software experts to read into the cause of these errors with Apple Care?
Click to expand...

Apple is not interested in investigating issues that affect only a small number of computers. I guess it's not cost effective for them. I saved logs for every crash & kernel panic, absolutely nobody was interested in looking at them. My impression is that no Apple Care adviser has the training to read and understand crash logs. I was literally told once at the Genius Bar that logs are for the engineers, but even the engineers would not want to see my logs. Their approach is to reinstall the OS, and if it does not solve the problem - then it's hardware.
[doublepost=1489191115][/doublepost]
awroper said:
I have the exact same spec as you and the same problem. Mainly when I wake it up form sleep I find that it has c rated and I have to restart. I called apple support and was eventually put through to a senior advisor who told me that they would look into it and get back to me. This was 6 or 7 weeks ago and I'v e heard nothing since.
Click to expand...

I don't think anyone will call you back unless you keep contacting them. Your senior advisor most likely decided that since you did not contact him again, the problem is solved. Also, don't expect that a couple of phone calls will resolve the issue. Here's what's going to happen:

1. They will instruct you to erase the drive, reinstall the OS and setup the computer as new, without importing any data or installing any software.

2. If #1 does not solve the problem, they will instruct you to bring the computer to a Genius Bar for testing. If your computer passes all the test, they will instruct you to repeat #1 again.

3. Expect several cycles of #1 & #2.

4. If the problem does not go away and you keep insisting that they provide a solution, they might agree to replace the logic board on your computer.

5. If the problem is still there, they will instruct you to bring the computer back for testing.

and etc.

This can go on forever, until you give up or they find a solution. In my case, they finally agreed to replace the computer. But I literally had to contact them over and over demanding a solution.

I was also very lucky to stumble eventually on a senior adviser who took me seriously and returned my calls fast. The first senior adviser I was connected to never returned my calls. When you talk to a senior adviser, ask not only for his direct phone number (they never answer - you always get their voicemail), but also for his email.

Good luck.
[doublepost=1489191282][/doublepost]
a13wes said:
I'm still not having any luck, just haven't found time to contact Apple again. I want mine replacing, I've formatted it and it still regularly crashes. I have all the same software on my iMac with Sierra and that's absolutely fine.
Click to expand...

I'm pretty sure it's a hardware issue. They finally agreed to replace my computer, but I had to be very persistent, see my posts above.
 
Last edited:
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msvadi said:
I'm pretty sure it's a hardware issue. They finally agreed to replace my computer, but I had to be very persistent, see my posts above.
Click to expand...

So no more trouble with your replacement using the same software, or have you not received the replacement? That would be a good indication it was hardware, as you say.
 
Sanpete said:
So no more trouble with your replacement using the same software, or have you not received the replacement? That would be a good indication it was hardware, as you say.
Click to expand...

I'm still waiting for the replacement to arrive, but it cannot be my software: after several erases I tried using the computer setup as new without installing anything that does not come with the OS. The computer still crashed.
 
Last edited:
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msvadi said:
I'm still waiting for the replacement to arrive, but it cannot be my software: after a several erases I tried using the computer setup as new without installing anything that does not come with the OS. The computer still crashed.
Click to expand...

Right, I forgot you had said that above. Good, the replacement should do the trick, then. A lot of work on your part to get it!
 
awroper said:
I have the exact same spec as you and the same problem. Mainly when I wake it up form sleep I find that it has c rated and I have to restart. I called apple support and was eventually put through to a senior advisor who told me that they would look into it and get back to me. This was 6 or 7 weeks ago and I'v e heard nothing since.
Click to expand...


Sleep wake issue is due to a corrupt hibrination file.
You can delete it trough a command in the terminal I can't remember the command now but if you google the issue or search here at macroumers you will find the solution.

If that not works then you need to replace the logic board, I did replace the mbp and that finally solved my issue.
 
An update on my issue. I received a replacement MBP, which I happily used for about 4 weeks until it crashed when switching users and then experienced a kernel panic. The problems occurred within a couple of days of each other and after updating to OS 10.12.4.

This time however there was a different error message:

*** MCA Error Report ***
CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i7-6920HQ CPU @ 2.90GHz, CPUID: 0x506E3)
CATERR detected! No MCA data found.

Searching the new error message, I found several discussions of crashes and kernel panics which affect a much larger number of users of the new generation of MBPs. According to many reports, the problems occur when backing up to external HDDs. Porsche designed LaCiE HDDs (which I'm also using were mentioned several times).

I'm not sure if this is exactly the same problem that I had earlier, since the error message is different. But in any case, it appears that there is a design flaw with the new generation of MBPs that can be triggered by certain external devices. I would not recommend buying a 2016 MBP until Apple sorts this out.

https://discussions.apple.com/message/31596541?start=0&tstart=0
https://forums.macrumors.com/threads/new-mbp-2016-crashing-during-time-machine-backup.2017003/
 
Probably is a bug, as you say, but it doesn't appear to be a very common one, or at least that exact errors code doesn't get a lot of Google hits. People report an SMC reset or OS reinstall fix it, but I suspect it comes back later. Something Apple's reportedly working on.

Edit: There are numerous complaints about crashes that seem related connecting monitors and other devices, with other error codes, so this could be part of a larger problem.
 
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