(Late) 2016 MB(P) total let down, Anker support responded after 2 weeksby that time the Macbook was back at the store... till next time (maybe) Apple!
I'm confused. What happened?
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2016 MBP support for 4K @ 60Hz TV
- Thread starter boazii
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I'm confused. What happened?
Seems the OP stamped his foot and left convinced it was Apple's fault. First did he verify his tv would support 4K@ 60HZ HDMI input? Most newer 4K Tv's have one HDMI port, usually yellow, that can accept HDMI 1.4 or higher. Then the setting has to be turned on. Yeah it's Apple's fault
Seems the OP stamped his foot and left convinced it was Apple's fault. First did he verify his tv would support 4K@ 60HZ HDMI input? Most newer 4K Tv's have one HDMI port, usually yellow, that can accept HDMI 1.4 or higher. Then the setting has to be turned on. Yeah it's Apple's fault
Like most conflicts, there can be blame found on both sides. The issues with Apple are legitimate though =)
To compute it down -- Apple lost a customer, so it's a fault of Apples customer support, they have to find ways to deal with all kind of people.
No companies don't, they have learned how to say goodbye in this post Facebook and twitter age. Public whining doesn't have clout of past years. Apple or any company isn't responsible to help someone learn about other makers equipment. Or in your words to compute it down Apple did find a way to deal with him, and I'm sure they are fine with it.
No company wants to loose customers because their "customer support department" lacks the ability to explain simple things to ordinary people.
People used to buy Apple products because they are simply to use and well explained, thats why they opened the Genius bar.
People used to buy Apple products because they are simply to use and well explained, thats why they opened the Genius bar.
Apple used to be known for having incredible customer service. I could feel confident that I could suggest an iPhone or a mac to one of my parents or grandparents and that it would be simple and intuitive for them to do what they need to do. Lately, they've done so many things that have made it really confusing for not only that demographic, but even for those like us who are more tech savvy. It's an issue with Apple in a big way.
I invite anyone that has issues with Apple customer service to submit a problem or warranty claim on a Razer product.
I promise you, after a week of dealing with Razer customer support, you'll be PRAISING Apple again
I promise you, after a week of dealing with Razer customer support, you'll be PRAISING Apple again
I invite anyone that has issues with Apple customer service to submit a problem or warranty claim on a Razer product.
I promise you, after a week of dealing with Razer customer support, you'll be PRAISING Apple again
Haha, that may be true, but something has definitely shifted in the past few years. My MBPtb literally bricked in less than a month and I had some really awful customer service. At the end when I was able to talk to a store manager (he came up to me to check how things were going), and I asked if I was able to share a bit about my experience. He was great and understanding and made it better.
I have friends that have worked at the Apple stores for years and the way they handle iPhone replacements and other items has really gotten more stingy than before, regardless of you having AppleCare or not. Something has changed from the top down