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2018 MacBook Air screen issue
- Thread starter Buckeye2009
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The two times it's happened I've shut computer off and restarted. I don't know if it would fix itself without shutting down. If it happens again I'll try letting it sit and see what happens.
I suggest that you run the built-in diagnostics when you see the screen go out like that.
https://support.apple.com/en-us/HT202731
If any trouble codes are reported, write those down. Call AppleCare with the results.
Or, you can post any codes here, as well. Someone will offer an opinion about any trouble codes that you get.
https://support.apple.com/en-us/HT202731
If any trouble codes are reported, write those down. Call AppleCare with the results.
Or, you can post any codes here, as well. Someone will offer an opinion about any trouble codes that you get.
I didn't know macOS had its own diagnostics routine. Would it hurt for @Buckeye2009 to run the diagnostics now?
Your macOS software does not have its own hardware diagnostics (other than that which verifies the kernel, etc during boot), however the Mac's firmware provides access to that test, and if the local hardware somehow can't, then the Mac boots to Apple's server, where it launches the diagnostics. It's not part of the software that might be loaded on your Mac, and will run even with no storage drive installed. It would probably report an error if there is no storage drive, but the diagnostics doesn't need a local system at all.
You can run the diagnostics at any time. I only suggested running it when a problem is visible, as it might be more likely to report an error code, if there is a noticeable problem at about that time. I would not guarantee a reported code --- and the diagnostics might find something that you don't notice - or the diagnostics might not report any problem at all, even though you might see something at the time. It's just another troubleshooting step to try.
You can run the diagnostics at any time. I only suggested running it when a problem is visible, as it might be more likely to report an error code, if there is a noticeable problem at about that time. I would not guarantee a reported code --- and the diagnostics might find something that you don't notice - or the diagnostics might not report any problem at all, even though you might see something at the time. It's just another troubleshooting step to try.
It happened to me too, one time (yesterday, after 3 weeks with the mba).
Do you know what´s causing this? It was exactly like your photo shows.
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Whoa, interesting. We've yet to encounter this on the two we have. Definitely will be checking back in this thread, curious to see if a diagnostic run reports anything.
GO BUCKS!!!
GO BUCKS!!!
My diagnostic gave ADP 000 (no problems reported).
Called apple and was told to do a reset.
Unfortunately I don't know what is causing it. I did try running the diagnostics thing, but it was after I had already restarted my computer and it didn't show any codes. I'll try again if/when it should happen again.
Thank you.
They told me to reset the NVRAM: a) shut down the MBA; b) press the power button, and as soon as you power up the laptop, hold down Command-Option-P-R; c) keep holding down those keys for about 20 seconds. Then let go and allow the MBA to start normally.
I was told they will get back to me with more info.
I sent a report with a picture very similar to yours. I'll keep you updated.
I have the 2018 model (bought 3 weeks ago...); serial number C02X.
This happened to my wife's 2018 MBA. Her's though would not turn the screen on from opening the lid or pressing a key. Keyboard would light, but nothing else. Reset SMC, PRAM, reinstalled OS, nothing. When it would finally turn back on, screen looked as above, then would reboot then be fine. Very strange...
Apple support could not figure it out and wanted the machine back. Bought 2 others but screens were very dim in comparison to her original. She wouldn't stand for it. So, in the end, she got a 2018 MBP. Lost her gold color, but was much happier with the screen. The original MBA she had had a gorgeous colorful bright screen....
Wonder if the above is a driver issue sorta like the screen flickering issue?
Apple support could not figure it out and wanted the machine back. Bought 2 others but screens were very dim in comparison to her original. She wouldn't stand for it. So, in the end, she got a 2018 MBP. Lost her gold color, but was much happier with the screen. The original MBA she had had a gorgeous colorful bright screen....
Wonder if the above is a driver issue sorta like the screen flickering issue?
As promised, here goes the follow up:
Apple called back.
Apple says to reset the SMC and the NVRAM.
"If it happens again, we will be here for you, Apple will support you", i was told.
That's it.
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happened to me today for the first time . closing the MBA Lid then reopening fixed the issue. it was a sudden onset while I was viewing a PDF document .
Mine had doing it about once a week, now it's every day or 2. I tap on the power button/Touch ID a few times, close lid for about 30 seconds, it fixes it. I'l try just closing the lid next time.
