2019 MBP Keyboard Issue Persists

[iPad Retina]

Hi. Ive owned basically every iteration of the MBPTB 2017-2019 and Im still experiencing the keyboard issue, just a few minutes ago the "E" key got stuck. Anyone else experiencing issues with their 2019 15" MBP TB?

Thanks

 

[Howard2k]

Some, but not many, according to this thread:

Macbook Pro 2019 Keyboard Replacement Poll

Hello! I have a number of older MacBooks from 2015-2018 and am using my lovely 2019 Macbook Pro that I got in the first 2 weeks of release. Several months and so far no keyboard trouble. I actually quite love it. Hows your mileage?

forums.macrumors.com

 

[NJRonbo]

No issues to date with my 13" MBP keyboard.

I had issues with the 2017 and 2018 keyboard -- exactly as described in the original post -- but knock on wood, working well thus far

 

[maflynn]

No issues to date with my 13" MBP keyboard.

True, and there are many others that hadn't had problems, that's not the issue, sadly there are people who are still incurring problems, and after spending 3k (or more), its a sad situation.

 

[NJRonbo]

True, and there are many others that hadn't had problems, that's not the issue, sadly there are people who are still incurring problems, and after spending 3k (or more), its a sad situation.

Please, I am not trying to take anything away from the people that are having issues.

On the plus side, Apple is repairing all affected keyboards.

I think this has also been a huge learning experience for the company.

My point is that having owned the 2017 and 2018 15" MBP models --- and having had problems with BOTH keyboards --- I am very pleased with how much better this year's butterfly keyboard is. Not saying I am a fan, though. I want the scissor keyboard that is allegedly launching next week with the alleged announcement of the 16" MBP.

 

[Nacho98]

People should vote with their wallets and stop buying computers on an annual basis that are known junk. Apple loves these people and Apple continues winning through and through.

 

[NJRonbo]

People should vote with their wallets and stop buying computers on an annual basis that are known junk. Apple loves these people and Apple continues winning through and through.

As someone who buys this "junk" on a yearly basis -- and I do buy a new MBP every year...


1. It's not junk.

2. Nobody knows the problems that will occur until after the purchase. So people are not knowingly buying what you refer to as "junk."

3. True, Apple has made some mistakes. Offering a Pro that didn't go past 16GB or three iterations of a buggy butterfly keyboard

However...

Apple learned from those mistakes. They offered to repair buggy keyboards. If a person wanted an MBP with more than 16GB they bought something else. By 2018, a 32GB MBP was finally available. This year may be 64GB.

All in all, while I agree Apple had two bad years, these are still very solid machines. I pay more for an Apple because they last and hold on to their resale value.

I don't think you could say that about "junk"

 

[Nacho98]

Seems oxymoronic to wax poetic about resale value and how long a product lasts when you can't seem to keep it more than 12 months before dumping it.

And it's four bad years, not two. Anyone reasonable could also surmise that in years 2, 3, or 4 that maybe they should wait a while and see if the problem persists before running out and shaking their wallet at Apple. At least I can say I wasn't naive enough to think the 2018 was any better than the 2016 or 2017, anyone with half a brain could pretty well figure that out.

Nobody is so self-important as to truly need a new computer every year.

And yes, 2016-2019 MBPs will go down in history as absolute junk with no resale as soon as they dump the butterfly keyboard, which is imminent. Don't kid yourself.

Keep taking money out of your pocket and transferring it into Tim Cook's though!

 

[NJRonbo]

Nobody is so self-important as to truly need a new computer every year.

Not so much self-importance than being retired, having money, and needing an MBP for my home business.

Every year Apple has added new incentives to buy an MBP. If I remember correctly, in 2017 it was the touch keyboard. In 2018 it was 32GB of ram. In 2019 it will be a 16" screen.

I get great resale on every MBP I trade-in for another. The keyboard situation hasn't lessened the value at all. Will the value lessen once the 2016 surfaces? Probably, but maybe buying year after year allowed me to recoup the best price one could.

Again, if you are having a problem, Apple has offered to fix it.

And if you have such a low opinion of Apple why are you here? Why participate in this thread? Go buy a Windows Laptop. You couldn't give one away to me. I hate Windows with a passion. What really traps most of us in the Apple ecosystem is their exceptional software platform. Sometimes you, unfortunately, have to put up with a few bad revisions until Apple gets it right. However, they do try. They do listen.

 

[Nacho98]

Not so much self-importance than being retired, having money, and needing an MBP for my home business.

Love the humility.

Every year Apple has added new incentives to buy an MBP. If I remember correctly, in 2017 it was the touch keyboard. In 2018 it was 32GB of ram. In 2019 it will be a 16" screen.

Your timeline is off.

2016: Touchbar
2017: Nothing of Value
2018: 32 GB of RAM
2019: Nothing of Value. 16" is a separate model that has yet to be seen and is not to be conflated with the 2019 15", which you also said you already both bought and dumped.

The updates are and have been incremental for the majority of the past decade.

I get great resale on every MBP I trade-in for another. The keyboard situation hasn't lessened the value at all. Will the value lessen once the 2016 surfaces? Probably, but maybe buying year after year allowed me to recoup the best price one could.

Of course you're getting good resale on a computer that's still being sold, good grief. You said in the other thread you already have bought and sold a 2019 model, which hasn't even been out six months, ffs. What a treat of a machine it must've been to not even last six months?

Again, if you are having a problem, Apple has offered to fix it.

For a limited time frame, well shorter than the serviceable life of one of these laptops. After that? You're left pissing into the wind for a $700+ repair, further lining Apple's pockets.

And if you have such a low opinion of Apple why are you here? Why participate in this thread? Go buy a Windows Laptop. You couldn't give one away to me. I hate Windows with a passion. What really traps most of us in the Apple ecosystem is their exceptional software platform. Sometimes you, unfortunately, have to put up with a few bad revisions until Apple gets it right. However, they do try. They do listen.

I don't have a low opinion of Apple, I just know how to be careful with my money and not waste it on junk products repeatedly. In fact, I bought a brand new 2015 model (pre-junk model) sealed in the box last November, and it was manufactured last July, at the very end of the run. You can go ahead and put up with "a few bad revisions", I didn't have to and refuse to do so. My money stays in my pocket, not Tim's. Not to mention, I have far better things to do with my time than to keep swapping out computers, setting them up, etc. etc. etc. - what a colossal waste of precious time.

To each their own, but stop with the endless defending of how amazeballs everything Apple makes is, it's fanboi extraordinaire. The 2016-2019 MBPs are hot garbage and it's comical that anyone even still defends them, when Apple themselves are about to dump them and their piss-poor keyboard design.

 

[NJRonbo]

Jeez, Nacho, you got a real hard-on for anyone that talks positive about Apple.

Obviously, my experience has been better than yours, though I admit, not perfect.

And a correction on your part: I didn't buy 2019 15" MBP. I bought and sold a 2018 15" MBP.

Seems you have a problem with the fact I can afford to do what I do. Sorry you can't nor do I try to judge you on that.

Quite simply, I am really amazed by this year's 13" model. Going from an i9 to an i5 and I really don't notice the difference.

I got a laptop with a butterfly keyboard that works better than the previous iterations.

Sorry you are not happy with my personal experiences. Maybe you should equally stop bashing everyone who has had a better experience than you.

You don't like Apple Macbook Pros? Stop buying them and let the rest of us enjoy.

 

[Nacho98]

Obviously, my experience has been better than yours, though I admit, not perfect.

What? My experience has been perfect, because I haven't bought any crap models from Apple. Why would you get an idea that my experience was worse than yours? You're the one who has had keyboard problems, not me. I made a conscious decision to buy a model that doesn't have keyboard problems, you didn't.

And a correction on your part: I didn't buy 2019 15" MBP. I bought and sold a 2018 15" MBP.

Well then maybe you should go in and edit Post 1, Line 1 in the other thread because it says you sold a 2019 15":

In Appreciation Of The 13-Inch MBP

I am an owner of 2019 15" MBP with i9 processor and 32GB ram... ...let me clarify that. WAS an owner. I just sold it to get maximum resale $ before the new 16" MBP hits the market in September or October. I plan to purchase it loaded. In the meantime, I needed a travel laptop. I was going...

forums.macrumors.com

Seems you have a problem with the fact I can afford to do what I do. Sorry you can't nor do I try to judge you on that.

You know nothing whatsoever of my finances or what I can and can't afford. Only a fool would assume that because someone is careful with money, it's because they have none. How can someone be old enough to be at retirement age and still not grasp such a basic concept? Good grief. The very fact you are making assumptions about my finances and assuming that because I don't go out and waste thousands of dollars on wasteful/incremental updates every time they come out means I must not be able to is the definition of judgment.

Quite simply, I am really amazed by this year's 13" model. Going from an i9 to an i5 and I really don't notice the difference.

Right, because as I said, the upgrades year to year are so incremental, as you now can understand.

I got a laptop with a butterfly keyboard that works better than the previous iterations.

Cool, but Apple's still dumping it and people are still having problems. Roughly 20% of the respondents in the thread here on this forum are having problems with their 2019 models. Still junk.

Sorry you are not happy with my personal experiences. Maybe you should equally stop bashing everyone who has had a better experience than you.

You don't like Apple Macbook Pros? Stop buying them and let the rest of us enjoy.

Again, my experience has been flawless, it's yours that hasn't been, because you keep wasting money buying incremental updates that still have junk keyboards. Not sure where you got some idea that my experience was negative.

But every time someone like you keeps buying the junk, Apple has less and less incentive to fix it. So yes, I do have a vested interest in people who keep supporting Apple's creation of garbage products, because it means it takes that much longer for them to fix it.

 

[Mainsail]

This keyboard thing can be really polarizing, and for anyone having a problem, it can be a real bummer.

I have a 2019 MBA (2-3 months of use). So far, no issues. Personally, I really like the computer. I have searched around for posts about problems, and it seems like there are much fewer issues with the new keyboard than the older iterations. Of course, this is not a scientific study. Soon after launch, I remember reading a lot more posts, reviews and seeing videos of problems with the older keyboard. So, maybe Apple has worked out some of the kinks.

Of course, there won't be zero defects. Even the old scissor keyboards had failures.

For me, I wanted to stick with a Mac, and I feel like the new keyboard plus the 4 year warranty provides sufficient coverage. However, I am retired, and while I still do some family real estate business and community work on my MBA, my tolerance for a little downtime in case of failure might be higher than others.

Also, I think the 2019 keyboard will need to be in the wild for a few more months before we have a good feel for its reliability.

 

[maflynn]

Please, I am not trying to take anything away from the people that are having issues.

You may not have, but there are others here that keep saying that they don't have a problem so that means there isn't any sort of keyboard problem.

 

[iPad Retina]

Woke up to see all these responses jeez

Please, I am not trying to take anything away from the people that are having issues.

On the plus side, Apple is repairing all affected keyboards.

I think this has also been a huge learning experience for the company.

My point is that having owned the 2017 and 2018 15" MBP models --- and having had problems with BOTH keyboards --- I am very pleased with how much better this year's butterfly keyboard is. Not saying I am a fan, though. I want the scissor keyboard that is allegedly launching next week with the alleged announcement of the 16" MBP.

ok. But now it’s affecting the end user that pays such a high $ amount. Not only that but time is money for us.

 

[theapplehead]

I think it’s a stretch to say that this iteration of MBPs will have “no resale” value when the new version is released. I myself have a 2019 MBP working just fine (knock on wood) which would sell for quite a pretty penny I imagine.

Another thing that isn’t being considered is the price increase when Apple releases this next generation of MBP. With the new features expected it is quite possible prices could skyrocket. Just something else to keep in perspective. With that price increase, fewer people will be as eager to purchase that model and may opt for a used 2018, 2019 MBP. That will make it possible for those with those older models to still sell them and receive competitive prices if they so choose.

As for me, I’ll be happily keeping my 2019 model for the next 4 years at least.

 

[Mainsail]

True, and there are many others that hadn't had problems, that's not the issue, sadly there are people who are still incurring problems, and after spending 3k (or more), its a sad situation.

I am sure that there are some people having problems with the new keyboard, since there is no keyboard that is completely free of failures. I think the old butterfly keyboards were bad news because there were so many reports of failures early on. The 2019 keyboards seem to be less prone to failure. Well, I just don't see nearly as many reports of problems. Time will tell if the failure rate for the 2019 keyboard is meaningfully worse or better than other manufactures' keyboards. Meanwhile, there is the 4 year warranty, so if someone has a problem, they can get it repaired for free. This does not compensate for the downtime and inconvenience, which can be substantial.

Also, I would guess that a high percentage of buyers are getting entry level MBA or MBP for between $1,000 and $1,200. So, it is a pity to spend $3,000 on a computer and have any type of problem. But, I wonder if this is really a common experience. You can buy another $3,000 computer, but you might still run into some type of failure (keyboard or other).

 

[jeyf]

i have a early 2017 mbp. recently had the kb replaced under warranty.

still having some keys mess up. Really dangerous typing because your never sure what will actually appear on the screen.

apple has killed the mbp

 

[Mainsail]

i have a early 2017 mbp. recently had the kb replaced under warranty.

still having some keys mess up. Really dangerous typing because your never sure what will actually appear on the screen.

apple has killed the mbp

Sorry to hear about your keyboard problems. Do you know if they replaced the keyboard with the 2019 version or just a new 2017 KB?

 

[Howard2k]

Sorry to hear about your keyboard problems. Do you know if they replaced the keyboard with the 2019 version or just a new 2017 KB?

The 2019 kb can’t go in the 2017, only the 2018 and 2019.

 

[Mainsail]

The 2019 kb can’t go in the 2017, only the 2018 and 2019.

Unfortunate. The latest keyboards are probably better.

 

[Howard2k]

Unfortunate. The latest keyboards are probably better.

They’re certainly better.

 

[Mainsail]

They’re certainly better.

I agree. The new keyboard most certainly seems better than the older versions. So, back to the OP's post, we really don't have much info that indicates that the new 2019 Keyboard has unusually high rates of failure.

 

[saudor]

Looks like i'll be holding onto my 2010 even longer. Yes I get that apple is repairing them for 4 years but that's still no good since i like to keep my computers for at least 5-7 years.

 

[KPOM]

You may not have, but there are others here that keep saying that they don't have a problem so that means there isn't any sort of keyboard problem.

IMO the butterfly keyboard made sense on the 12” MacBook, but Apple should have kept the scissor keyboard on the Pro. Other OEMs manage similar battery life and weight with the scissor keyboard.
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Looks like i'll be holding onto my 2010 even longer. Yes I get that apple is repairing them for 4 years but that's still no good since i like to keep my computers for at least 5-7 years.

My mother bought the 2015 MacBook and the keyboard is still going strong. She’s never complained about it in 4.5 years. And she uses it a LOT to make PowerPoint presentations. She’s as active in retirement as she was when she was working.