I'm so frustrated. I called UPS. First, they tried to charge me, $7.99 instead of $5.99, to get my package held at the CC. Then, I tried to reason with them to let me do it for free (I've done it for free before, they are saving gas by not delivering it to my house), and the agent had some response that I didn't even fully understand, but it sounded something like Apple needed to give permission or be charged or something for me to get it for free. The second time I called, they said that the package is restricted by Apple, and I have to call Apple to get it held at the CC.
I did ask the second time which CC the package will be distributed from (since I have multiple in my area). I could pay to have it held at this location online, but considering the conflicting information they're giving me, I'm hesitant to pay $6 to have it held for pickup if it's not even the right location and it causes me to not even get my phone on launch day or maybe until Monday.
It's stuff like this that makes me not even want to deal with the headache of upgrading every year. First, Apple in-store pickup wouldn't work due to a buggy app. Then, I find out UPS doesn't have a simple, easy, free way to just hold at the CC like they did in the past. Now, I wasted an hour, I'm going to pay UPS $6 to hold my package for me at the place it'll already be at and so that they save gas, while having no reassurance that my package will actually be available for pickup on delivery day. 😐