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2nd Defective RMBP in a row!

M

mstgkillr

macrumors regular
Original poster
The first RMBP that I received had 10 dead pixels... The replacement that I received today has two eraser sized pressure marks!

Should I try a third time or just return it for a refund and try again in a year or so after the next revision?
 
I'd give it another try before requesting the money back. If even that comes out to have a defect, you must have a terrible luck. 🙂
 
I would return it and perhaps order one online, or ask for one from another batch ( least a large margin on box serial numbers ) to try and exclude a bad batch.

Don't give up though :apple:
 
AirThis said:
Try again. Chances that you'll get another lemon are pretty low.
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The chance he will get another lemon is equal to the chance that his first or second ones were lemons, which is pretty low but you seem to imply that because he got two bad computers he has a lower chance of getting a defective one as a result.
 
Now I am really pissed... Apple won't send a replacement for a replacement!

I have three options...

1. Deal with it.

2. Return it to Apple's Engineering department for inspection. After it is inspected which can take several weeks they will send out a replacement.

3. Return it for a refund which will take several days to post to my credit card. After the refund posts to my credit card I can place a brand new order and wait another 3-4 weeks for delivery.
 
joer80 said:
Mine was flawless. Could be karma. Go give a homeless dude some money and try again?!
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tumblr_m68kba5bIg1qf2dlx.gif
 
AirThis said:
Try again. Chances that you'll get another lemon are pretty low.
Click to expand...

It's the same chance every time. You can't calculate off prior statistics. If you were doing the math for getting a good unit going forward "within" 3 tries, that would make more sense.

mstgkillr said:
3. Return it for a refund which will take several days to post to my credit card. After the refund posts to my credit card I can place a brand new order and wait another 3-4 weeks for delivery.
Click to expand...

I would opt for number 3. They've dropped estimates to 2-3 weeks at this point. It's likely that this will continue to drop.
 
I'm just about to send mine back for ghosting... really gutted to hear that they won't do another replacement as I was already starting to worry that no. 2 will be another duffer.

Argh.
 
deerfaced said:
I'm just about to send mine back for ghosting... really gutted to hear that they won't do another replacement as I was already starting to worry that no. 2 will be another duffer.

Argh.
Click to expand...

I took a break and spoke to someone else... A replacement is in the works. Hopefully it will go through.
 
mstgkillr said:
The first RMBP that I received had 10 dead pixels... The replacement that I received today has two eraser sized pressure marks!

Should I try a third time or just return it for a refund and try again in a year or so after the next revision?
Click to expand...

I agree with everyone else give it one more shot and go from there. It seems like there's a lot of lemons BUT most people only come to this forum for problems they're having so the few defects there are all seem to come up on Macrumors. If they fail on try 3, wait a couple months and get one in store so you can inspect and return on the spot if needed.
 
TickleMeElmo said:
The chance he will get another lemon is equal to the chance that his first or second ones were lemons, which is pretty low but you seem to imply that because he got two bad computers he has a lower chance of getting a defective one as a result.
Click to expand...

It's the same chance every time. You can't calculate off prior statistics. If you were doing the math for getting a good unit going forward "within" 3 tries, that would make more sense.
Click to expand...

lol @ the trololol, stats arguments really?

alright, well if you two are gonna be a$$es - Actually the chance the third will be a lemon is NOT equal to the first/second being a lemon. It IS actually lower because he got two bad computers in a row. I say this not on the merits of conditional probability, as you are correct that past independent events do not effect future outcomes, HOWEVER, you are overlooking the fact that there is NO replacement of this population. MORE PRECISELY, there are in fact two less defective computers out there for the OP to select from. THEREFORE, the chance the OP gets a third defective computer is, in fact, slightly lower.

suck it
 
I have a creaking, sleep-bugged and case-scratched-on-arrival macbook. Yet the screen is perfect and I can't find any issue with the display. Makes me wonder if I should accept to have, at least, avoided the worst possible issue...

Also, I'd got crazy if I had to wait 3 weeks for the replacement, only to find out that it has another problem (hello dead pixel)...
 
Rocky244 said:
lol @ the trololol, stats arguments really?

alright, well if you two are gonna be a$$es - Actually the chance the third will be a lemon is NOT equal to the first/second being a lemon. It IS actually lower because he got two bad computers in a row. I say this not on the merits of conditional probability, as you are correct that past independent events do not effect future outcomes, HOWEVER, you are overlooking the fact that there is NO replacement of this population. MORE PRECISELY, there are in fact two less defective computers out there for the OP to select from. THEREFORE, the chance the OP gets a third defective computer is, in fact, slightly lower.

suck it
Click to expand...

The sample size of Retina Macbook Pros is large enough where one can ignore issues such as replacement. Yes such generalizations can and should be made when creating simple statistical models.

Regardless that's not what it looked liked your post implied (and I'm not saying that is explicitly what you wanted to convey). It looked as though you were stating that because he got two faulty machines there was a significantly lower chance of getting a faulty third one.

Honestly though, the chance of getting a faulty machine are pretty low and the OP is more unlucky than anything else.
 
Rocky244 said:
lol @ the trololol, stats arguments really?

alright, well if you two are gonna be a$$es - Actually the chance the third will be a lemon is NOT equal to the first/second being a lemon. It IS actually lower because he got two bad computers in a row. I say this not on the merits of conditional probability, as you are correct that past independent events do not effect future outcomes, HOWEVER, you are overlooking the fact that there is NO replacement of this population. MORE PRECISELY, there are in fact two less defective computers out there for the OP to select from. THEREFORE, the chance the OP gets a third defective computer is, in fact, slightly lower.

suck it
Click to expand...

I wasn't being an ass. You're just trolling a valid response. They ship these things in large numbers from a supply that is quickly refreshed. Returning 2 machines will not do much to vet the supply of shipping units, especially when we don't know their pass or fail tolerance during assembly and inspection. I never bother ordering bleeding edge products the day they come out. I'll probably pick up one of these in a future revision.
 
I just received my RMBP today, and I got a hairline scratch mark (around 1cm) on the screen itself (not the glass/outside cover) I called applecare, they redirected me to 3 different local stores, asked them, and got redirect back. Then I complained about that, they let me talk to a senior advisor, he's sending me a new one and I can keep this current one in the meantime, he was super nice and helpful🙂

Maybe call and ask for help from a senior advisor?
 
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