3 Dead Pixels and a Battery that won't charge, 1800MYAPPLE says no advanced replacem?

alanisrox69

macrumors regular
Original poster
Jul 10, 2007
110
0
What the heck!

I bought my phone via apple.com

It arrived and after activating it, I noticed that it has 3 dead pixels, and the battery won't fully charge. Left it on overnight and even charged it when it was less than 20% left, no luck.

Called 1800MYAPPLE and the Tech Support wanted to "troubleshoot" the phone. Ummmm, you don't Troubleshoot DEAD PIXELS! god.

He then transferred me to Sales while still on the line and stating to them that I need a replacement.

They want me to send my phone back first, then when they get it, they will ship me a new one.

What kind of BS is that??????

Right now I'm on hold waiting for a supervisor. Yeah, we'll see how this goes.

No wonder I was always against Apple. This is a HUGE HUGE letdown for a first time apple customer.

Any idea how to get an advanced replacement? and NO I do NOT have an Apple Store in my area.

-Derek-
 

LastLine

macrumors 65816
Aug 24, 2005
1,309
19
Why do you consider it so unreasonable of them to ask you to send the old one back?
 

Roy Hobbs

macrumors 68000
Apr 29, 2005
1,803
105
What the heck!

I bought my phone via apple.com

It arrived and after activating it, I noticed that it has 3 dead pixels, and the battery won't fully charge. Left it on overnight and even charged it when it was less than 20% left, no luck.

Called 1800MYAPPLE and the Tech Support wanted to "troubleshoot" the phone. Ummmm, you don't Troubleshoot DEAD PIXELS! god.

He then transferred me to Sales while still on the line and stating to them that I need a replacement.

They want me to send my phone back first, then when they get it, they will ship me a new one.

What kind of BS is that??????

Right now I'm on hold waiting for a supervisor. Yeah, we'll see how this goes.

No wonder I was always against Apple. This is a HUGE HUGE letdown for a first time apple customer.

Any idea how to get an advanced replacement? and NO I do NOT have an Apple Store in my area.

-Derek-
That is pretty common practice. You send them the broken one then they send you the new one. Can you blame them I am sure they have been burnt in the past by people claiming to have mailed in their broken product.

When my iMac came DOA they didn't ship until FedEX showed my package as "In Transit"

Amazon does the same thing as well as many others.
 

alanisrox69

macrumors regular
Original poster
Jul 10, 2007
110
0
Seagate.com, Westerndigital.com

they BOTH mail you a drive BEFORE shipping the DOA drive back.

And that is WITHIN THE WARRANTY (5 years).

There is a $15 to $20 shipping fee (but that covers the DOA drive BACK to them as well).

This is rediculous that I should have to pay for phone service while waiting for my replacement. Absolutely rediculous.

Apple has my CC info, if I were to screw them, they could easily charge my credit card. I just can't believe they are treating customers this badly.

-Derek-
 

zap2

macrumors 604
Mar 8, 2005
7,241
1
Washington D.C
Of course you send it back first....you could get the new one, and never send the old one in.

Or say you never got the 2nd one.....send it in, and quit crying about it.
 

alanisrox69

macrumors regular
Original poster
Jul 10, 2007
110
0
Of course you send it back first....you could get the new one, and never send the old one in.

Or say you never got the 2nd one.....send it in, and quit crying about it.

Apple has my CC info, if I were to screw them, they could easily charge my credit card. I just can't believe they are treating customers this badly.

-Derek-
...
 

Sobe

macrumors 68000
Jul 6, 2007
1,791
0
Wash DC suburbs
I would probably be annoyed that my phone wasn't working right, but I sure wouldn't expect them to just send me a new phone without getting the defective one back first.
 

DanB91

macrumors 6502
Jun 12, 2007
258
0
i dont understand whats so bad, its not like apple only does this

when my xbox 360 broke i had to send in my 360 and then wait for a new one
and i was paying for xbox live but i wasnt crying about it....
 

raptorhigh

macrumors member
Nov 3, 2003
59
0
Just an outsiders experience:

Verizon's policy on this is to send you a new phone, then you ship the old one back in the same prepaid package. I've had to do this twice so far, and it's really convenient.

That being said, I'm probably still going to buy an iPhone when/if they announce true exchange support.
 

Gigahurtz

macrumors newbie
Jul 8, 2007
13
0
That is pretty common practice. You send them the broken one then they send you the new one. Can you blame them I am sure they have been burnt in the past by people claiming to have mailed in their broken product.

When my iMac came DOA they didn't ship until FedEX showed my package as "In Transit"

Amazon does the same thing as well as many others.
I hate to say it but this isn't common practice. When you're dealing with a device such as a cell phone which some people rely on every day - you cannot do this. With an iPod, yes but not with a phone. All it would take is a simple hold on a credit card and if it's not returned within a certain amount of time they charge your card full retail price.
 

Gigahurtz

macrumors newbie
Jul 8, 2007
13
0
i dont understand whats so bad, its not like apple only does this

when my xbox 360 broke i had to send in my 360 and then wait for a new one
and i was paying for xbox live but i wasnt crying about it....
An XBOX 360 does not compare to a cell phone (which some rely on every day).
 

aph3x

macrumors member
Jun 28, 2007
57
0
Reno, NV
I'm blown away that you think its bad customer service that they won't just send you a phone on your word that its defective. Its perfectly logical that if you want the phone replaced under warranty that they want to check it out first.

Are you aware you could RETURN the phone and simply BUY a new one if you absolutely must have a new one?

Apple does (or will have soon) the ability for you to 'rent' a phone while yours is being worked on.

If you so desperately want a new phone offer to give them the $$ to cross ship the phone. That is, if they don't receive your phone in X days they automatically charge you the price of the phone they sent you (or they charge it right away and refund on receipt of the defective phone)

Edit: I use my MacBook Pro every day - probably more than I use my cell phone and I don't expect them to give me a replacement $2500 laptop whenver I have to send mine off.
 

alanisrox69

macrumors regular
Original poster
Jul 10, 2007
110
0
I've done the Cingular returns as well (just like Verizon).

They ship you a new/refurb phone and you mail the old one back in the same box.

I just had to do this for a RAZR on my family plan. It arrived DOA. Cingular overnighted me a new one and I mailed the old one back. No harm, no foul.

-Derek-
 

alanisrox69

macrumors regular
Original poster
Jul 10, 2007
110
0
First the guy offered $25 for my inconvenience, but he realized the whole situation was bad of Apple....

so after on hold for 15mins while he conferred with his supervisor, they still cannot ship me the phone early, but are apparently sending me the bluetooth headset for free, he said he was going to add it to the RMA order, however, I don't see it added online.

I popped out the SIM card from the iphone and put it into my trusty VERY loud 'loudspeaker' (unlike the iPhone) Sony W600i and it works. So I guess I'll have to use that while waiting for my replacement.

-Derek-
 

Sobe

macrumors 68000
Jul 6, 2007
1,791
0
Wash DC suburbs
First the guy offered $25 for my inconvenience, but he realized the whole situation was bad of Apple....

so after on hold for 15mins while he conferred with his supervisor, they still cannot ship me the phone early, but are apparently sending me the bluetooth headset for free, he said he was going to add it to the RMA order, however, I don't see it added online.

I popped out the SIM card from the iphone and put it into my trusty VERY loud 'loudspeaker' (unlike the iPhone) Sony W600i and it works. So I guess I'll have to use that while waiting for my replacement.

-Derek-
I think you came out pretty well in that.
 

alanisrox69

macrumors regular
Original poster
Jul 10, 2007
110
0
Okay, the order updated, and it's showing the Bluetooth added for free.

IPHONE BLUETOOTH HEADSET-USA
MA817LL/A $0.00 1 $0.00
Ships by: Aug 7
Delivers by: Aug 9

I'm still ehhh about the whole thing.

Who knows if the next one I get will be free of problems and dead pixels.

BTW, The easiest way to see dead pixels is to turn the phone off (press and hold Home and Sleep buttons at the same time, then Slide To Power off) and look for any "bright" pixels in the black area of the shut down screen. I realize the Apple logo is white, but my dead pixels are not in that area.

-Derek-
 

iPhonePhan

macrumors regular
Jun 26, 2007
173
0
Apple FanBoy Land
First the guy offered $25 for my inconvenience, but he realized the whole situation was bad of Apple....

so after on hold for 15mins while he conferred with his supervisor, they still cannot ship me the phone early, but are apparently sending me the bluetooth headset for free, he said he was going to add it to the RMA order, however, I don't see it added online.

I popped out the SIM card from the iphone and put it into my trusty VERY loud 'loudspeaker' (unlike the iPhone) Sony W600i and it works. So I guess I'll have to use that while waiting for my replacement.

-Derek-
Sorry to hear all your troubles dude. I totally understand that you need to have a temp fone to call ppl but Im surprised that you made such a fuss when you already had a backup! If you didnt, that wouldve been a whole different casebut you in fact do have a backup. So why the pouting? ;)
 

alanisrox69

macrumors regular
Original poster
Jul 10, 2007
110
0
I didn't realize that the SIM card was compatible with other phones.

I'm not a total idiot, but with Apple being all weird about the activation of the phones and blah blah blah. I just automatically assumed the SIM card was locked to the iPhone and the iPhone only.

-Derek-
 

alanisrox69

macrumors regular
Original poster
Jul 10, 2007
110
0
Got my replacement today. Has the HORRIBLE polka dots. It's VERY VERY bad. You can see it from all angles, even straight on.

This is crap!

Gotta send it in for "repair" this time. lol. What a joke.

Last Apple product I'm ever buying.

-Derek-

PS. The battery won't make it that last couple % charge either! lol. what a piece of crap.