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30 day return policy?
- Thread starter JLEW700
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Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A293 Safari/6531.22.7)
Since you preoredered, you'll have to return it to apple.com
Since you preoredered, you'll have to return it to apple.com
Actually I believe its the day you receive the phone. What happens if they shipped the phone on July 1st, got hung up in customs for a week, fedex lost it after that and finally after two weeks you receive the phone. You'll have only two weeks left to return the phone.
No, once you take receipt of the phone, the clock starts ticking.
Nope, the day it was shipped.
http://store.apple.com/Catalog/US/Images/salespolicies.html#iphonereturns
Someone should tell Apple to update their iPhone return policy to reflect the new ETF.
also
http://www.apple.com/pr/library/2010/07/02appleletter.html
As a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund.
As a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund.
Wow, that's decidedly not very consumer friendly. Maybe they forgot one word in the link. Receipt of shipment.
Oh well, that's good to know, just in case.
My local store (W 14th/Meatpacking District) in New York told me that iPhone orders placed directly on apple.com cannot be returned in the retail store. Not sure if that is a nationwide policy but at least that was what I was told.
It is. You buy it online you ship it back.
You buy it at AT&T, you return it to AT&T.
Here is my situation:
1st iPhone 4 preordered from AT&T Premier received on 6/23 but had yellow band going across the bottom of the screen. On 6/24 I ordered a replacement, which I received on 7/1.
The 2nd iPhone 4 has a nagging green stuck pixel in the center of the screen that gets brighter whenever I unlock the phone. I am sending it back as well and initiated the return today, 7/5. The AT&T rep stated I had 30 days from the day I initiated the return to actually send the phone back (so I have until 8/5). I am going to hold on to the second defective phone until later this month before I return it. Hopefully by then Apple will have their ducks in a row.
1st iPhone 4 preordered from AT&T Premier received on 6/23 but had yellow band going across the bottom of the screen. On 6/24 I ordered a replacement, which I received on 7/1.
The 2nd iPhone 4 has a nagging green stuck pixel in the center of the screen that gets brighter whenever I unlock the phone. I am sending it back as well and initiated the return today, 7/5. The AT&T rep stated I had 30 days from the day I initiated the return to actually send the phone back (so I have until 8/5). I am going to hold on to the second defective phone until later this month before I return it. Hopefully by then Apple will have their ducks in a row.
called at&t and this is the situation..
i have to return the phone at apple store then apple will going to call at&t to close the account. there is no ETF since it was less than 30days. there is no restocking fee either iphone 4 policy within 30days.
i told at&t representative that as of the moment i have this bill.. since this is a new account cost $111 activation fee tax etc..
they will waived that and the only thing that i will pay is the accumulated you used since day 1. approximately $38 as of today.
pretty fair. i dont see nothing wrong..
i have to return the phone at apple store then apple will going to call at&t to close the account. there is no ETF since it was less than 30days. there is no restocking fee either iphone 4 policy within 30days.
i told at&t representative that as of the moment i have this bill.. since this is a new account cost $111 activation fee tax etc..
they will waived that and the only thing that i will pay is the accumulated you used since day 1. approximately $38 as of today.
pretty fair. i dont see nothing wrong..
I called Apple support. Forgot the number I called. Pretty much went to Apple.com and lookup my order status. Once you click on return, it will tell you that you can't place the request online and ask you to call a 800 number.
Told them I don't want it. 10 minutes later, received a mailing address and RMA number. Now at the Post Office waiting for my refund.
att told me your 30 days starts from the day you received it. got mine on the 23rd so I have to july 23rd
Nope. Whoever told you that was misinformed. 30 days from shipment.
http://www.wireless.att.com/cell-phone-service/legal/return-policy.jsp