30 day return policy?

Discussion in 'iPhone' started by JLEW700, Jul 5, 2010.

  1. JLEW700 macrumors 6502

    Joined:
    Aug 12, 2008
    #1
    If you pre-ordered the iPhone, Does your 30 days to return the iphone end on the 15th or the 24th?
     
  2. oakland6980 macrumors member

    oakland6980

    Joined:
    Jun 21, 2010
    #2
    The day it was shipped.
     
  3. jpetticrew macrumors 6502a

    jpetticrew

    Joined:
    May 13, 2009
    Location:
    Texas
    #3
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A293 Safari/6531.22.7)

    Since you preoredered, you'll have to return it to apple.com
     
  4. JLEW700 thread starter macrumors 6502

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    #4
    Thanks
     
  5. oakland6980 macrumors member

    oakland6980

    Joined:
    Jun 21, 2010
    #5
    do you know that for sure? I'd think you could return to an Apple store.
     
  6. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
    Location:
    Boston
    #6
    Actually I believe its the day you receive the phone. What happens if they shipped the phone on July 1st, got hung up in customs for a week, fedex lost it after that and finally after two weeks you receive the phone. You'll have only two weeks left to return the phone.

    No, once you take receipt of the phone, the clock starts ticking.
     
  7. beamer8912 macrumors 65816

    Joined:
    May 30, 2009
    #7
    Nope, the day it was shipped.

    http://store.apple.com/Catalog/US/Images/salespolicies.html#iphonereturns


    Someone should tell Apple to update their iPhone return policy to reflect the new ETF.:D

    also

     
  8. JLEW700 thread starter macrumors 6502

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    Aug 12, 2008
  9. PUCCY macrumors regular

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    Feb 18, 2008
  10. treyjustice macrumors 65816

    treyjustice

    Joined:
    Jun 14, 2009
    Location:
    TX
    #10
    Can I return an iPhone bought from AT&T to apple?
     
  11. hlysmksbtmn macrumors member

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    Aug 18, 2008
    #11
  12. Nde macrumors 6502a

    Nde

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    Feb 12, 2008
    Location:
    Los Angeles, CA
    #12
    I'm calling Apple online for a full refund in 2 hours from now. I will let you guys know.
     
  13. treyjustice macrumors 65816

    treyjustice

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    Jun 14, 2009
    Location:
    TX
    #13
    Can I return an iPhone bought from AT&T to apple?
     
  14. maflynn Moderator

    maflynn

    Staff Member

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    #14
  15. Cottonsworth macrumors regular

    Joined:
    May 11, 2008
    #15
    No, AT&T charged you, you would have to return it to AT&T.
     
  16. Cottonsworth macrumors regular

    Joined:
    May 11, 2008
    #16
    My local store (W 14th/Meatpacking District) in New York told me that iPhone orders placed directly on apple.com cannot be returned in the retail store. Not sure if that is a nationwide policy but at least that was what I was told.
     
  17. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
    Location:
    Boston
    #17
    It is. You buy it online you ship it back.

    You buy it at AT&T, you return it to AT&T.
     
  18. Nde macrumors 6502a

    Nde

    Joined:
    Feb 12, 2008
    Location:
    Los Angeles, CA
    #18
    Return complete. Ordered online on 6/15 at Apple.com. No re-stocking fee.
     
  19. mizzoucat macrumors regular

    Joined:
    Mar 8, 2005
    #19
    Here is my situation:

    1st iPhone 4 preordered from AT&T Premier received on 6/23 but had yellow band going across the bottom of the screen. On 6/24 I ordered a replacement, which I received on 7/1.

    The 2nd iPhone 4 has a nagging green stuck pixel in the center of the screen that gets brighter whenever I unlock the phone. I am sending it back as well and initiated the return today, 7/5. The AT&T rep stated I had 30 days from the day I initiated the return to actually send the phone back (so I have until 8/5). I am going to hold on to the second defective phone until later this month before I return it. Hopefully by then Apple will have their ducks in a row.
     
  20. T4R06 macrumors 65816

    Joined:
    Oct 8, 2007
    Location:
    CT
    #20
    called at&t and this is the situation..
    i have to return the phone at apple store then apple will going to call at&t to close the account. there is no ETF since it was less than 30days. there is no restocking fee either iphone 4 policy within 30days.

    i told at&t representative that as of the moment i have this bill.. since this is a new account cost $111 activation fee tax etc..

    they will waived that and the only thing that i will pay is the accumulated you used since day 1. approximately $38 as of today.

    pretty fair. i dont see nothing wrong..
     
  21. hlysmksbtmn macrumors member

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    Aug 18, 2008
    #21
    How did you return it?
     
  22. treyjustice macrumors 65816

    treyjustice

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    Jun 14, 2009
    Location:
    TX
    #22
    is AT&Ts restocking fee on the subsidized or unsubsidized price?
     
  23. Nde macrumors 6502a

    Nde

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    Feb 12, 2008
    Location:
    Los Angeles, CA
    #23
    I called Apple support. Forgot the number I called. Pretty much went to Apple.com and lookup my order status. Once you click on return, it will tell you that you can't place the request online and ask you to call a 800 number.

    Told them I don't want it. 10 minutes later, received a mailing address and RMA number. Now at the Post Office waiting for my refund.
     
  24. TroyBoy30 macrumors 68020

    TroyBoy30

    Joined:
    Jun 9, 2009
    Location:
    Atlanta GA
    #24
    att told me your 30 days starts from the day you received it. got mine on the 23rd so I have to july 23rd
     
  25. beamer8912 macrumors 65816

    Joined:
    May 30, 2009
    #25
    Nope. Whoever told you that was misinformed. 30 days from shipment.

    http://www.wireless.att.com/cell-phone-service/legal/return-policy.jsp

     

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