Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
3GS Crack In Case. Options?
- Thread starter Sedrick
- Start date
- Sort by reaction score
Simple. Take it to Apple they will replace it. You will probably get a refurb that is as good as new! 
Take it to an apple store they will check for water damage( most of the time) it there is no sign they will replace it on the spot with a refirb. Get apple care it will most likely happen again then right before the warranty expires swap it out again.
Really? Even for a crack? Not to knock the OP but it's not like that's a manufacturing defect. It's most likely due to careless handling of the phone.
I don't mean to sound harsh with the word "careless". I'm just saying it's probably from dropping the phone or something. Not a manufacturing defect.
I don't mean to sound harsh with the word "careless". I'm just saying it's probably from dropping the phone or something. Not a manufacturing defect.
you obviously don't know what you're talking about.
this is a widespread problem with the 3G/3GS. just do some Googling.
Not necessarily true. I never once dropped my 3GS, but within the first 6 months I had it, it cracked in the same spot - by the dock connector. Took it to an Apple Store and they replaced it.
I'm not saying it wasn't caused by dropping it in the case of the OP, but it can happen.
Jesus, lighten up. I didn't know. That's why I asked.
Sorry I don't google every time someone has a cracked phone.
...because everything on the Internet is true. And it's simply not possible there is more than one person posting about this problem who accidentally damaged their phone.
I got my 3G replaced for a crack near the dock connector a couple of years ago. There was no issue and no drama: took it to the Genius bar and the guy just checked for water damage and then swapped it out for a refurb
No chance whatsoever.
I attempted this and failed.
Just tell the Genius you noticed a crack near the dock connector, you're worried it might spread and get bigger, and that you are aware of this widespread defect.
Hmm, might just take this opportunity to get a white back. Any good sources for 32G 3GS backs?
No. Ya think?
Seriously though, I have dropped it many times (no case). So has my daughter. It's surprisingly tough.
I also got a crack near the dock
connector. It is a common defect on these poly cases.
So they can exchange it for a refurb one even though the 1 year warranty has ended? Or are u SOL once warranty expires?
connector. It is a common defect on these poly cases.
So they can exchange it for a refurb one even though the 1 year warranty has ended? Or are u SOL once warranty expires?
...because everything on the Internet is true. And it's simply not possible there is more than one person posting about this problem who accidentally damaged their phone.
My 3G cracked for no apparent reason. It is pretty well-documented at this point. It's just a design flaw, unfortunately. No matter how much you baby your phone it will eventually crack (based on the circle of people I know that own 3G/S models, every single one of them cracked eventually). I believe the problem is due to stress from the dock connector, but I can't say for certain.
Well, mine is fine but I suppose it might be a matter of time. Mind you, my 3GS has been in a case since the first day I owned it. The case is a Mophie Juice Pack Air, and it uses a micro-USB for recharging so there's not much stress on the iPhone's dock connector. I have dropped the phone a couple of times onto a wood floor, but no crack yet...
Interesting, I've had the same crack on my 3Gs for about 8 months now. Had no idea at all it was a "defect". Plus the top button (sleep mode) dropped off a couple months ago. Nearest Apple store is an hour north of me. NOt sure if I'll head up or just wait for the next Gen of iPhone.
Mike
Mike
If you still have your one year warranty, you should totally make an appointment with a Genius and have it replaced, tell him/her that you found a hairline crack on your device and that you are worried it might spread also that you know this is a common defect amongst iPhone 3G/3GS'
Read this as well: Get the most from your iPhone's Warranty
Ah ha! Thank you.
Patient zero for the "my iPhone needs to be replaced" disease. There's the source for the "it's a known defect" talk.
Jesus, lighten up. I didn't know. That's why I asked.
Sorry I don't google every time someone has a cracked phone.
i didn't need to Google anything. i was around back then when the "cracking" issue was a pretty big problem here.
...because everything on the Internet is true. And it's simply not possible there is more than one person posting about this problem who accidentally damaged their phone.
phones out of the box were cracking... just saying.
No, I purchased late July 2009. DID get AppleCare though, but I'm not up on that. I'm content to wait for next Gen. Plus, with my gas mileage I don't feel like spending $50 to get a re-furb for the next 5 months. If I'm not happy with what the iPhone 5 offers I might drive up then assuming AppleCare covers this crack and button up to two years.
Mike