4th GPU Failure :-(

Discussion in 'MacBook Pro' started by 88Keys, Jul 17, 2009.

  1. 88Keys macrumors regular

    88Keys

    Joined:
    Jul 10, 2007
    #1
    My SR Macbook Pro has had 3 repairs all due because of a faulty GPU, the first was because of vertical lines, the 2nd and 3rd were a failure to display anything at all, and now this time it causes graphical fragments and freezes the display forcing me to restart.

    The third time I sent it off to be repaired the applecare specialist assured me that if I experienced any GPU problems again that it would be replaced. It has been 6 months since that, do you think apple would still honor that or just patch me up?
     
  2. Eddyisgreat macrumors 601

    Joined:
    Oct 24, 2007
    #2
    Demand a replacement. Four repairs are inexcusable, and I don't think any genii or support specialist will disagree with that.
     
  3. drake macrumors 6502a

    drake

    Joined:
    Jul 5, 2005
  4. rw3 macrumors 6502a

    rw3

    Joined:
    May 13, 2008
    Location:
    DFW, TX
    #4
    As Eddy said, I would request a replacement. Apple knows they had an issue with the nVidia Chips and unlike Dell and HP, have done nothing about it on a large scale. They will replace individual laptops, but not a massive number at once.

    Request a replacement over the phone first with AppleCare and hopefully get a case number that you can go to an Apple Store with and get a nice new Unibody replacement.
     
  5. 88Keys thread starter macrumors regular

    88Keys

    Joined:
    Jul 10, 2007
    #5
    That's pretty much what just happened today. I called straight to customer relations and told the nice lady my issue, she saw all the repairs I had and pretty much agreed it needs to be replaced hands down no fuss. Since the issue crops up at random during heavy use of the GPU, I'm not sure how to replicate it if the genius asks me to.

    This is my first time having anything replaced by apple, do I need to bring the box and everything that was included from purchase 2 years ago or just bring the macbook pro and adapter in?

    Thanks
     
  6. geoffreak macrumors 68020

    geoffreak

    Joined:
    Feb 8, 2008
    #6
    You could get away with only bringing in the laptop and charger as they likely don't expect users to hold on to anything else. Might as well bring in the install DVDs that came with the MBP as they are specific to that model.

    Keep the box and sell it on fleabay. People who are trying to sell their MBPs like to include original boxes, but have thrown their boxes away.
     
  7. 88Keys thread starter macrumors regular

    88Keys

    Joined:
    Jul 10, 2007
    #7
    Thanks for the advice, will do. May just keep the box since I do with all my macs!
     
  8. Warbrain macrumors 603

    Warbrain

    Joined:
    Jun 28, 2004
    Location:
    Chicago, IL
    #8
    Should be declared a lemon after three repairs.

    Demand a replacement.
     
  9. shambo macrumors 6502a

    shambo

    Joined:
    Apr 4, 2009
    #9
    +1. These things don't just break.

    I blame user error.
     
  10. geoffreak macrumors 68020

    geoffreak

    Joined:
    Feb 8, 2008
    #10
    Don't troll. Graphics cards do just fail.
     
  11. uberamd macrumors 68030

    uberamd

    Joined:
    May 26, 2009
    Location:
    Minnesota
    #11
    I suppose. But I have had my MBP for quite a while and even under heavy gaming it has never given me any issues. I guess I have a resilient video card.
     
  12. shambo macrumors 6502a

    shambo

    Joined:
    Apr 4, 2009
    #12
    Yes 4 in a row, very common. :rolleyes:
     
  13. uberamd macrumors 68030

    uberamd

    Joined:
    May 26, 2009
    Location:
    Minnesota
    #13
    Doesn't it always seem like when someone has a problem, it comes in multiples? Nobody seems to have 1 problem, they have 2, 4, 6 failures, etc.
     
  14. pnyc macrumors 6502

    Joined:
    May 12, 2007
    Location:
    Brooklyn, NY
    #14
    What kind of user error might that be? Why automatically blame the user? I think it's more likely that there is some kind of a persistent issue with the ops MBP.
     
  15. 88Keys thread starter macrumors regular

    88Keys

    Joined:
    Jul 10, 2007
    #15
    Seriously what on earth could I possibly be doing to bring upon consistent GPU issues? I doubt you can name anything plausible.

    Within the first week of purchase I had the vertical line issue, I couldn't exchange because non were in stock so I opted for the repair. The 2nd two failures were the widely known issue of no video from internal or external display. This time I'm getting confetti fragments and screen freezes.

    So again, name any user error to bring upon failure of a GPU. I'll wait...
     
  16. RiCEADDiCTBOY macrumors 6502a

    RiCEADDiCTBOY

    Joined:
    Dec 26, 2007
  17. dr. shdw macrumors 6502a

    Joined:
    Aug 27, 2008
    #17
    They've been known to fail...
     
  18. RiCEADDiCTBOY macrumors 6502a

    RiCEADDiCTBOY

    Joined:
    Dec 26, 2007
    #18
    any component can fail. but, for four gpus in a row to "fail" is suspect in my book. not accusing the user - but, it sounds like something is to blame other than the gpu...
     
  19. cluthz macrumors 68040

    cluthz

    Joined:
    Jun 15, 2004
    Location:
    Norway
    #19
    The 8600m GT, unfortunately have had massive problems.
    Apple have extended warranty for those GPUs just because they are prone to fail. I have only had mine fail once at me and got the logicboard replaced, no questions asked, free of charge.
     
  20. 88Keys thread starter macrumors regular

    88Keys

    Joined:
    Jul 10, 2007
    #20
    To be fair you're right it could necessarily not be all GPU issues even though they seem to have a nasty track record. The logic board has been replaced 3 times and the effects I've noticed have all been video related.
     
  21. RiCEADDiCTBOY macrumors 6502a

    RiCEADDiCTBOY

    Joined:
    Dec 26, 2007
    #21
    I understand and I know of the inherent issue. I've owned one with a 8600 and a laptop with a 8800GT and never any issues. I know the problem exists but, to receive four GPU replacements is speculative at best. The manufacturing process was reportedly altered to correct the problem. Even so...not all the G92 gpus fail. Mine haven't. I am but one person, but a statisitc nonetheless that the gpu can survive...

    Have you asked for a laptop replacement? I mean if Apple is repairing it that much - they are better off replacing it for you. It could be faulty wiring (perhaps a loose connection) from logic board to monitor, the logic board etc etc etc.

    If it was me I would seek an alternative option from Apple. I can only guess how annoyed you are with this ordeal. I hope it gets resolved soon rather than later. Best of wishes.
     
  22. weg macrumors 6502a

    weg

    Joined:
    Mar 29, 2004
    Location:
    nj
    #22
    They might have, if you'd kept quiet about the problems you have with your Apple product. But now that you've posted on MacRumors, chances are small, I guess :D

    Just kidding. Call support and insist (politely but firmly) that you want a replacement. Some states and countries even have a lemon law (requiring a replacement after three or four unsuccessful repair attempts), so depending on where you live, you might be entitled to a replacement.
     
  23. 88Keys thread starter macrumors regular

    88Keys

    Joined:
    Jul 10, 2007
    #23
    Yes, they're replacing it tomorrow. I called customer relations and the lady I spoke with ran my serial number and pretty agreed it needs to be replaces no fuss involved. So I'll be doing that first thing tomorrow morning.
     
  24. 88Keys thread starter macrumors regular

    88Keys

    Joined:
    Jul 10, 2007
    #24
    Haha, I guess it would be the ultimate irony if apple bound me by rope and gag me with an apple.
     
  25. shambo macrumors 6502a

    shambo

    Joined:
    Apr 4, 2009
    #25
    Try not break this one, eh? :rolleyes:
     

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