"5-6 Week Window is from when you ordered"

Discussion in 'Apple Watch' started by b3arclaw, May 26, 2015.

  1. b3arclaw macrumors regular

    May 7, 2015
    According to this Apple Support team member, the "available to ship 5-6 weeks" window is from when you ordered (my order was on 4/11).
    Anyone else get the same response?
    I'm already past said window, he said he's looking into my order now.

    I'm seeing mixed responses, anyone have a clear answer on as to what it actually means?

    Attached Files:

  2. Aluminum213 macrumors 68040


    Mar 16, 2012
    That makes zero sense, of that was the case I'd be receiving my watch any day now, but have a projected delivery of a month from now

    They still haven't shipped out watches from people who ordered it back in mid April
  3. MrGimper macrumors 603


    Sep 22, 2012
    Andover, UK
    It's from the date of launch for orders placed between 10th and 24th.
    It's from order date, for orders placed after 24th.

    I think....
  4. albertsw macrumors regular

    Apr 3, 2012
    It's been 7 weeks since I ordered and June 22nd is still 4 weeks away. This employee doesn't seem to know what their talking about.
  5. b3arclaw thread starter macrumors regular

    May 7, 2015
    I know.
    I'm already at day 45 and I pointed that out. If that information he gave me was correct, Apple is WAY behind on orders. There's people from 4/10 who haven't even gotten their watches yet.


    At this point it's just total speculation. I wasn't sure if anyone heard anything. I assumed it'd be date of launch (for 10th-24th) orders and order date from orders from after launch date too.
  6. dtuck90 macrumors regular

    Apr 15, 2012
    It could be from when your order first changed from 'June' to specific date range. For me that was Friday 15th May so 5-6 weeks pretty much fits into my current range of 17th-24th June
  7. bashmagic, May 26, 2015
    Last edited: May 26, 2015

    bashmagic macrumors regular

    Apr 24, 2015
    I'm pretty sure that "X-Y window from when you ordered" is definitely incorrect info from a misinformed rep.

    I've asked for the same clarification in the past and the answer I received was that it was X-Y weeks from when Apple started shipping, which is probably somewhere around April 22nd (not sure when they started officially shipping).

    So if you're like me, say May 29th-June 11th, 4-6 weeks from the 22nd (what I was quoted) would be May 20th-June 3rd.

    The discrepancy still doesn't make sense, but it's at least more accurate than if the countdown started from when you order.
  8. b3arclaw thread starter macrumors regular

    May 7, 2015
    There's definetely a huge disconnect with this launch. No one seems to have been given the same answer and we're all being told separate things.
  9. AttilaTheHun macrumors 65816


    Feb 18, 2010
    sorry to say but Apple look like short of pro customer service people. some time you need deferent kind of people for that task but who care when business is booming?
  10. b3arclaw thread starter macrumors regular

    May 7, 2015
    Agreed, someone along the way dropped the ball BIG time on this one. I've never had an experience like this with Apple and it's more frustrating than anything.
  11. Packfan99 macrumors member


    May 5, 2015
    Centennial, CO
    Bottom line is you were a day and a half behind the initial onslaught of orders. Get in line.
  12. KateGladstone, May 26, 2015
    Last edited: May 26, 2015

    KateGladstone macrumors member

    Aug 29, 2013
    Yes, I got the same response — on Friday, May 22, the Applecrep who sold me my watch (still underlivered: ordered April 10) told me "The 4-6 week window is calculated from the order date" ... I'm still awaiting his response to my reminder that I still don't have my watch, but today another Apple rep answered the same question from me (about the same order) with "The 4-6 weeks statement is just an estimate and doesn't guarantee anything.'
  13. b3arclaw thread starter macrumors regular

    May 7, 2015
    I'm already in line and have been in line. Please scroll up and reread the point of this thread before you respond.
  14. KateGladstone macrumors member

    Aug 29, 2013
    Apple officially started shipping on April 24.
    April 24 + 4 weeks = May 22.
    April 24 + 6 weeks = June 5.

    Since I ordered on April 10 and was given a window of May 29—June 11 (after an initial window of just "June") aling with a "4 to 6 weeks" window in the sae message, in fact Apple was asking ms to regard 4 to 6 weeks as indistinguishable from 5 to 7 weeks less one day.
  15. bunnicula macrumors 68040


    Jul 23, 2008
    Well, then this is a head scratcher.

    I ordered a Modern Buckle Watch last week. The estimate was 2-3 weeks when I ordered and it got bumped immediately (within a few hours) to 1-2 weeks. However, my order window is 6/8-6/15. I ordered on 5/21.

    1-2 weeks from 5/21 would be 5/28-6/5.

    2-3 weeks from 5/21 (what I was originally quoted) would be 6/4-6/11.

    I'm at 6/8-6/15, which is actually 2.5 to 3.5 weeks from when I originally ordered.

  16. ParishYoung macrumors 6502a

    Mar 18, 2008
    Bristol, South West UK
    What if you decided today, to buy an iPhone 6 Plus?

    Would that order status be "Available to ship -32 to -30 weeks"?
    (based on the date it started shipping)
  17. AppleWes, May 26, 2015
    Last edited: May 26, 2015

    AppleWes macrumors 6502


    Oct 9, 2013
    When I placed my order it only said "June" time frame and then a few weeks later switched to 6/22-6/29 along with the 5 to 6 week window. Apple is still well within their shipping window for me. I'm surprised you had specific dates prior to clicking on 'Buy'.

    I'm not going to defend Apple or you regarding who's right and wrong, but so far I'm happy with their customer service and still hope for an earlier ship date!
  18. speedbumpnv macrumors 6502

    Jul 2, 2007
    When your order says its available to ship between X - Y weeks, that is from the day you ordered .

    In the past, preorders for iThings that go out for delivery on launch day have said shipping in 3-5 days or 1-2 weeks or whatever. This puts you in the delivery window for getting it on launch day. If the ship window didn't start until actual launch day, you would have a shipping notification of "0 days".
  19. rsxmachine macrumors 6502a

    Dec 19, 2007
    for me I ordered a SG 42 on May 3 after returning a SS. It says 4-5wk ship and delivers Jul 6-9. The delivery date is like 4 weeks more than the ship date estimate. I don't understand what apple is doing. I think they are just writing nonsense so they can always state you got it when they said you would if not earlier.
  20. Joe1602 macrumors regular

    Sep 24, 2012
    Cue the "quit your whining and wait" crowd. "There are kids starving in Africa and you're worried about a gadget."
    "You'll get it when you get it."

    Sorry man. Apple screwed up this launch, royally.
  21. edlex macrumors 68000


    Apr 14, 2010
    I ordered the 42/SS/link watch on 4/18 with an original "June" available to ship. Flash forward to 5/14 and it changed to Available to ship: 5-6 weeks
    Delivers: 22 Jun, 2015 - 29 Jun, 2015.

    So the assumptions are as follows on the 5-6 weeks shipping:

    From 4/18 order date-Shipping between 5/23-6/6
    From 4/24 launch date- Shipping between 5/29-6/12

    Both much earlier than the 6/22-29 delivers estimate but who knows?:confused:
  22. bunnicula macrumors 68040


    Jul 23, 2008
    Yeah... yours is similar to mine. It's like they added a week or two on top of the estimated number of weeks. Bizarro.
  23. Subdiv macrumors 6502

    Jan 17, 2014
  24. OneMike macrumors 603


    Oct 19, 2005
    In my opinion, which is just an opinion. 5-6 weeks, is 5-6 weeks from when you initially received a week estimate.

    This is the only scenario where the dates remotely add up for me.
  25. edlex macrumors 68000


    Apr 14, 2010
    The only issue I have with this is it makes the "Available to ship" estimate based on an unknown date. In other words, there's no originating date to base the estimate from. The only fixed date on the order is the original order date. Everything else is a moving fluid target with no basis or origin. Unless your updating your order status constantly, which I am, you have no way of knowing when they changed the shipping estimate. They should either give us a shipping estimate based on the order date, or a "Delivers" date, but not both.

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