I am in the midst of asking for Macbook Pro for work but at the moment my boss is throwing valid arguments at me against Apple. This is one example. The other is
here
A valid argument for sure, and I'm talking from first hand experience since I use both Dell PCs and Macs (and nothing else). Dell's service here in Sweden is stellar. If something breaks down I just place a call to their business support (and there's never any waiting when I call that number), describe the problem, and within 12-24 hours my doorbell rings and a Dell dude comes in, rips open the computer, replaces whatever I claimed was malfunctioning, and I'm up and running again.
My iMac died some time ago, and since I hadn't bothered to check what the AppleCare Protection Plan was (from the steep price I just assumed it was the same deal as Dell's CompleteCare, only better), I called their support line and asked when they would come here and fix it. They pretty much thought I was joking, and then explained that there's no way in hell they would repair an iMac on site (or anything else for that matter, due to the fact that I don't live close enough to an authorized Apple service center). So I had to pack up the iMac and drive it to a neighboring city, and drop it off for repairs. That was on May 20th (3 weeks and two days ago) and they haven't fixed it yet. If I depended on this machine for my business I would no longer have a business, but fortunately it's just a shared household computer for menial tasks.
Usually when I tell this story I get a mandatory counterclaim along the lines of
"Not true. Apple has the best service in the universe. I had a microscopic scratch on my MacBook, I took it to an AppleStore, they gave me a brand new one only much better, and kissed my feet too!". Well I'm sure that somewhere in the world this is true... maybe the NY flagship store or some Apple Store in California gives you that kind of service if you're lucky, but the world is a little bigger than metropolitan areas in the US.