How long does it take?
Well Well. so many thoughts.
Let break it down. A little experiment. Since most Apple agents were not using new systems to support clients.. try this.
Any of you that wish to find a 2000 to 2005 iMac.. as it came from the Apple.. not after you modified it.... lol .. do it without startup scripts .. which Apple only started to use after 2006 when this case started.
All of these were required to be set up before you were allow to login to the phone system and start your day and get paid.
Please use the OS that shipped with the 2000 to 2005 iMac and NO startup scripts
1. Time how long does it take for your 2000 to 2005 iMac to get to the login screen from the power on button?
2. How long to login and get to desktop?
3. How long to login and launch any database program( program must have a login and connect to server somewhere like Vantive BD or PeopleSoft )
4. How long to launch a web browser.. don't matter which one.
5. How long to read a dozen emails about product and policy changes.
6. Then after you have done all that.. which was expected that you do before you start you day.. and get paid. ( yeah.. if you didn't read your emails and you started a case with a client and you gave them wrong info because you hadn't read the email memo could loose you your job..
then put on your headset and type in your login code to the Cisco phone system and your time clock was started and is tracked by your supervisor to the second..yeah.. the second... not the minute. Remember that Apple holds their support agents to a First Call Resolution duration to 15 minutes 35 seconds. So add up all this time and then say you would give it away everyday for year times several hundred employees.
To me:
Apple could have clearly taken advantage of hundreds of employees.. simply by looking the other way while they all did this... and SOMEHOW.. thats OK... HELL NO..
The whole point is to show that Apple expected their agents to do job related duties that the job could NOT be done without before the clock started and that is just WRONG. Morally and Ethically.. just wrong. Apple did not need to do this.. but it seems they didn't care to NOT do it... and so.. we are still taking about it.
😀
