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My Worst Customer Service Situation Ever with At&t!!!

vinay427

vinay427

macrumors 6502a
Original poster
Sep 18, 2008
748
74
Hey guys,
This is the worst customer situation I have ever had with At&t. So I got a $25 referral card from At&t from a MR referral thread. It wasn't the Visa type they usually give, and I can't use it on my bill because my workplace covers that. So, after a lo f research, I decided on the iFrogz Luxe. I would have got something else, but that was the best at At&t. So I go to buy it, just to find out that the At&t website doesn't accept those promotion cards. Then, I call a store, and they say the iFrogz Luxe is only available online and they can't get it for me. So I talk with customer service, then get connected to their supervisor, and she tells me she will connect me to the At&t website customer service. I tell them the whole thing AGAIN, and I have the same problem. Finally, they agree to get it using my promotion card. Then, they tell me there is a $1.50 of tax. The case itself is $24.99, so the tax pushes it over $25. So, I tell them I will pay the tax with another card, but no! It all has to be on the same transaction. So either I have to get something I really don't want or just don't use the card. :mad: I'm still on the phone with their customer service, I'll let you know how it went later.

Times like this make me wish I got the G1 or the Magic which should come out soon. It's open source, and T-mobile has the best customer service for like 5 years in a row from Consumer Reports.

P.S. Also, I have been an At&t customer for over 20 years with home phone service, internet, and U-verse TV. This is ridiculous!
 
Just wait a couple days, I'm sure if you keep in contact with AT&T employees you can get treated even worse.
 
P.S. Also, I have been an At&t customer for over 20 years with home phone service, internet, and U-verse TV. This is ridiculous!
Click to expand...

You have been with AT&T for 20 years, your worst customer service experience has been an issue with using a 25 dollar gift card and now you wish you would have switched to T-Mobile and got a G1?

Seriously.....that is the worst problem that you have had in 20 years and it makes you wish you jumped ship?

Yeah....whatever.
 
There are retarded people everywhere, you just talked to few. And trust me T-Mobile is worse, they have thousands of hidden fees everywhere. I had them way back when they were Omnipoint.
 
tony2979 said:
You have been with AT&T for 20 years, your worst customer service experience has been an issue with using a 25 dollar gift card and now you wish you would have switched to T-Mobile and got a G1?

Seriously.....that is the worst problem that you have had in 20 years and it makes you wish you jumped ship?

Yeah....whatever.
Click to expand...

Yeah, actually it does! It doesn't matter what the monetary value is. Just that they thought of taking advantage of me gets me angry. Android would have been great because it was open source, but I have to admit in the long run I still like the iPhone because of its Mac compatibility and iTunes integration.

diemos said:
There are retarded people everywhere, you just talked to few. And trust me T-Mobile is worse, they have thousands of hidden fees everywhere. I had them way back when they were Omnipoint.
Click to expand...

Never knew about that! I trust you though because I only know one person who has T-mobile and I've never asked him about it. All I heard is that T-mobile is known for their customer service.
 
Oh quit whining,

You got $25 for absolutely no work


Seriously it pisses me off when people complain about getting free stuff
 
"I'm so mad that someone gave me this $25 for nothing, and now I have to buy something I don't even want."

Um, are you kidding me?
 
too bad you cannot urinate on a couple dollar bills and mail it in to make up the difference.
 
Dr. Cabrera said:
Oh quit whining,

You got $25 for absolutely no work


Seriously it pisses me off when people complain about getting free stuff
Click to expand...

Well it pisses me off when people have no value for money.

StevnJ9971 said:
"I'm so mad that someone gave me this $25 for nothing, and now I have to buy something I don't even want."

Um, are you kidding me?
Click to expand...

I already said that it didn't matter what the monetary value was. In this economy you can get a lot of more useful things for $25, including medicine that could save someone's life.

At&t didn't give me the $25 for nothing, anyway. They got a new customer on a family plan that's paying them a $130 a month.
 
vinay427 said:
At&t didn't give me the $25 for nothing, anyway. They got a new customer on a family plan that's paying them a $130 a month.
Click to expand...


You more than likely cost AT&T $50 because that new customer was going to switch to them anyway. You are taking advantage of an AT&T promotion which has been exploited on MacRumors. The promotion is designed for you to recruit new customer, not sit back and hand out codes to people who want to switch so everyone can get free money.

In my opinion, your hassle is the karma of exploiting a generous referral incentive from AT&T.

Oh and "I can't use it on my bill because my workplace covers that." Please, go away with your bitching.
 
You can't take it out on the CSR. Many places do not allow paying with multiple cards. Apple is actually one of the rare places that does allow it. Call up and try to order something from various places (Staples, Best Buy, Amazon, etc) and ask if you can use multiple cards. You'll be surprised at the number of stores that will tell you no. If it was a coupon or promo code it's a different story. But this card they provide gets treated like a credit card. Unfortunately the system they have for payment processing probably only allows a single payment option.
 
skwoytek said:
You more than likely cost AT&T $50 because that new customer was going to switch to them anyway. You are taking advantage of an AT&T promotion which has been exploited on MacRumors. The promotion is designed for you to recruit new customer, not sit back and hand out codes to people who want to switch so everyone can get free money.

In my opinion, your hassle is the karma of exploiting a generous referral incentive from AT&T.

Oh and "I can't use it on my bill because my workplace covers that." Please, go away with your bitching.
Click to expand...

Was that supposed to help me in any way? Because it didn't.

Trajectory said:
Why don't you get an iPhone if you're already with AT&T?
Click to expand...

Huh? I have an iPhone.

fishkorp said:
You can't take it out on the CSR. Many places do not allow paying with multiple cards. Apple is actually one of the rare places that does allow it. Call up and try to order something from various places (Staples, Best Buy, Amazon, etc) and ask if you can use multiple cards. You'll be surprised at the number of stores that will tell you no. If it was a coupon or promo code it's a different story. But this card they provide gets treated like a credit card. Unfortunately the system they have for payment processing probably only allows a single payment option.
Click to expand...

Thanks, that is one of the few helpful posts I got. I realize that it isn't their fault, and I never was blaming the CSR, but instead At&t in general. It wasn't fair that they got a new customer and they want us to buy a product in their store to get our $25. By the way, my dad got a Micro SD memory card for his Curve 8310 and payed me back for it, so at least I didn't lose anything.

Also, I wasn't completely clear in my first post. I switched from Verizon to At&t and got a referral by someone else. Even if I didn't use MR, I had a few friends who asked me (a little too late) to use their referral.
 
fishkorp said:
You can't take it out on the CSR. Many places do not allow paying with multiple cards. Apple is actually one of the rare places that does allow it. Call up and try to order something from various places (Staples, Best Buy, Amazon, etc) and ask if you can use multiple cards. You'll be surprised at the number of stores that will tell you no. If it was a coupon or promo code it's a different story. But this card they provide gets treated like a credit card. Unfortunately the system they have for payment processing probably only allows a single payment option.
Click to expand...

As someone who gets a lot of gift cards for Christmas (and has used many of them online and over the phone), I've never had a problem paying the balance by another method. Sears (I give my husband a one hundred dollar gift card there for Xmas every year and he always spends more and pays the difference), Target (who even puts "pay another amount with a second card" as a choice on their signature pad after you run your first card - and no, before you get cute, NOT when your first card is turned down; personally I wouldn't know about rejected cards, I just happened to notice that little thing on the pad once), Macys, Amazon, Barnes and Noble, and yes - Best Buy. . .I could go on and on.

Generally as long as a company gets paid, they don't care. I've seen women (and this, to me, is sad) pay part of a balance by check and the rest by card I don't know how many times in front of me in places like Ann Taylor, Talbots, and JCPenney - just so their husbands won't know how much they spend (which is another ball of wax entirely). Many, many places allow you to pay with more than one form of payment - honestly, they don't care, as long as they get their dough.

Sounds like a gimmick from AT&T to me.

And the OP is right - the company got yet another iPhone customer with a two year commitment - at over a hundred bucks a month.
 
vinay427 said:
Never knew about that! I trust you though because I only know one person who has T-mobile and I've never asked him about it. All I heard is that T-mobile is known for their customer service.
Click to expand...

I have t-mobile and let me tell you it has been great, their customer service is awesome they always work with you and try to find ways to make you bill cheaper without much compromises on your part. I haven't noticed any hidden fees at all. My coverage is great there plan prices are good...I got no complaints ;):D
 
GrannieSmith said:
As someone who gets a lot of gift cards for Christmas (and has used many of them online and over the phone), I've never had a problem paying the balance by another method. Sears (I give my husband a one hundred dollar gift card there for Xmas every year and he always spends more and pays the difference), Target (who even puts "pay another amount with a second card" as a choice on their signature pad after you run your first card - and no, before you get cute, NOT when your first card is turned down; personally I wouldn't know about rejected cards, I just happened to notice that little thing on the pad once), Macys, Amazon, Barnes and Noble, and yes - Best Buy. . .I could go on and on.

Generally as long as a company gets paid, they don't care. I've seen women (and this, to me, is sad) pay part of a balance by check and the rest by card I don't know how many times in front of me in places like Ann Taylor, Talbots, and JCPenney - just so their husbands won't know how much they spend (which is another ball of wax entirely). Many, many places allow you to pay with more than one form of payment - honestly, they don't care, as long as they get their dough.

Sounds like a gimmick from AT&T to me.

And the OP is right - the company got yet another iPhone customer with a two year commitment - at over a hundred bucks a month.
Click to expand...

Thanks for the support! I agree with you completely.
 
Why can't you just pay part of you monthly bill with it instead? That's what I did. With the money you saved on your bill, you can get whatever you want.
 
Wirelessly posted (iPhone 3G (white): Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_0 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7A312g Safari/528.16)

tony2979 said:
P.S. Also, I have been an At&t customer for over 20 years with home phone service, internet, and U-verse TV. This is ridiculous!
Click to expand...

You have been with AT&T for 20 years, your worst customer service experience has been an issue with using a 25 dollar gift card and now you wish you would have switched to T-Mobile and got a G1?

Seriously.....that is the worst problem that you have had in 20 years and it makes you wish you jumped ship?

Yeah....whatever.
Click to expand...

Seriously! :)

I wish the worst problem I had was how to spend $25 that someone had given me.
 
vinay427 said:
So I got a $25 referral card from At&t from a MR referral thread. It wasn't the Visa type they usually give
Click to expand...

ATT doesn't 'usually' give a prepaid credit card, it's always a gift card. Did you read the terms of the referral program when you signed up? :confused:
 
mavis said:
Wirelessly posted (iPhone 3G (white): Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_0 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7A312g Safari/528.16)

Seriously! :)

I wish the worst problem I had was how to spend $25 that someone had given me.
Click to expand...

For the 154,746,296 time, I pay $150 a month (for a family plan) and they can't oblige to give $25 back?

kas23 said:
Well, damn, that's even better! This guys has nothing to complain about. ;)
Click to expand...

Great, another person who has no value for $25!

motoracer1486 said:
ATT doesn't 'usually' give a prepaid credit card, it's always a gift card. Did you read the terms of the referral program when you signed up? :confused:
Click to expand...

Yeah, but I figured they would oblige because that's what they did when I got the rebates for the other phones on my family plan.
 
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