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6s Plus Got Hot and Died

MJedi

MJedi

macrumors 6502a
Original poster
Dec 16, 2010
901
391
So my wife told me her Rose Gold 6s Plus suddenly got very hot to touch, and then died. She let it cool, and plugged it in, but it didn't come back on. When I came home, I confirmed that it wasn't charging at all. I have an appointment with the local Apple Store. We'll see what happens next.

Side note, we have 4 Apple Stores within 10-30 miles, and they all have no openings until Saturday or later! Is it a shortage of Genius people, or more people needing more support for iPhones? I remember back in the day when I could make an appointment on the same day. It's a bit annoying. So now she's without her 6s Plus. Fortunately, I didn't sell her her 6 Plus yet.

Anyone had the same trouble with their 6s? My Space Gray 6s Plus hasn't had issues so far. We both received our iPhones at launch.
 
While at the Apple Store today in AZ a lady came in stating her iPhone 6s had over heated and shut off a couple times..
 
Samsung chip here too. Mine gets hot on medium tasks but then I don't do any intensive tasks other than heavy browsing and social media. It's enough to make the Samsung chip become warmer than my 5c on the same tasks
 
Have you tried pushing the home button and the power button simultaneously for about 10+ seconds and see if you can get the apple logo appears? This happened to my iPod touch and home button and power button did the trick.
 
MJedi said:
So my wife told me her Rose Gold 6s Plus suddenly got very hot to touch, and then died. She let it cool, and plugged it in, but it didn't come back on. When I came home, I confirmed that it wasn't charging at all. I have an appointment with the local Apple Store. We'll see what happens next.

Side note, we have 4 Apple Stores within 10-30 miles, and they all have no openings until Saturday or later! Is it a shortage of Genius people, or more people needing more support for iPhones? I remember back in the day when I could make an appointment on the same day. It's a bit annoying. So now she's without her 6s Plus. Fortunately, I didn't sell her her 6 Plus yet.

Anyone had the same trouble with their 6s? My Space Gray 6s Plus hasn't had issues so far. We both received our iPhones at launch.
Click to expand...

Happened to me but my phone didn't get hot. Just lagged up and froze then turned off and wouldn't turn back on no matter what I did. There wasn't any reservations for about a week so I just walked into the Apple Store and told them I wasn't leaving without a replacement.
 
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KdParker said:
Don't you just have to force a restart and it will stop doing that?
Click to expand...

If they had the same issues I had no a force restart won't even help. The genius who looked at my phone tried reinstalling the OS and kept giving her error so they just replaced my phone.
 
It just goes to show that these high frequency Samsung chips can heat up like laptop CPUs when pushed to the max and will cause motherboard frying. It's probably over 100 degrees Celsius on the die while it's about 60 degrees Celsius on the surface of the back
 
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Jayjew said:
She probably has a Samsung Chip.
Click to expand...

CEmajr said:
She probably has the TMSC chip.
Click to expand...

All this pontification is proof that people STILL don't know how to interpret the facts about which chip is "better." Hint: neither, really.

As for heat distribution:

iPhone_6s_Plus-Skin_Temperature_Comparison.jpg


The difference is barely 2°F, hardly enough to mean the difference between a phone dying for good or not. And have we all forgotten that this is supposed to happen long before the phone gets to the point of failure?

iphone%20temperature.png


Bottom line: OP's issue probably has nothing to do with who made the A9 chip in it. IT's either a software lockup, or a component failure unrelated to the chip. It happens now and then.
 
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scaredpoet said:
All this pontification is proof that people STILL don't know how to interpret the facts about which chip is "better." Hint: neither, really.

As for heat distribution:

iPhone_6s_Plus-Skin_Temperature_Comparison.jpg


The difference is barely 2°F, hardly enough to mean the difference between a phone dying for good or not. And have we all forgotten that this is supposed to happen long before the phone gets to the point of failure?

iphone%20temperature.png


Bottom line: OP's issue probably has nothing to do with who made the A9 chip in it. IT's either a software lockup, or a component failure unrelated to the chip. It happens now and then.
Click to expand...
That test was rigged. Also, the person who said TSCM is kidding. They gave that guy the best Samsung chip they had to cover damage.
 
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scaredpoet said:
All this pontification is proof that people STILL don't know how to interpret the facts about which chip is "better." Hint: neither, really.

As for heat distribution:

iPhone_6s_Plus-Skin_Temperature_Comparison.jpg


The difference is barely 2°F, hardly enough to mean the difference between a phone dying for good or not. And have we all forgotten that this is supposed to happen long before the phone gets to the point of failure?

iphone%20temperature.png


Bottom line: OP's issue probably has nothing to do with who made the A9 chip in it. IT's either a software lockup, or a component failure unrelated to the chip. It happens now and then.
Click to expand...

There you go, bringing common sense into the discussion. :D
 
Shadowbech said:
Have you tried pushing the home button and the power button simultaneously for about 10+ seconds and see if you can get the apple logo appears? This happened to my iPod touch and home button and power button did the trick.
Click to expand...
So I tried this, and the 6s Plus restarted. It seems to be okay now. I never thought of doing this because it never woke up or beeped when I plugged it in. I'm still going to take it to the Genius Bar to express my concern that the heat might have caused damage inside. It was too hot to touch. But thanks for the suggestion!

sunking101 said:
Sounds like the Touch ID fault to me.
Click to expand...
Now that you mention it, my wife did mention she couldn't even touch the Home Button/Touch ID. Is this a known issue?
 
MJedi said:
So I tried this, and the 6s Plus restarted. It seems to be okay now. I never thought of doing this because it never woke up or beeped when I plugged it in. I'm still going to take it to the Genius Bar to express my concern that the heat might have caused damage inside. It was too hot to touch. But thanks for the suggestion!


Now that you mention it, my wife did mention she couldn't even touch the Home Button/Touch ID. Is this a known issue?
Click to expand...

Yes it's a known issue affecting approximately 50% of users judging from a poll in another thread. Hopefully the next software update will fix it but until then a lot of folk are switching off Touch ID. The sensor gets so hot that the phone switches off, signalling that the circuit is becoming triggered when it shouldn't be. It's also causing lag immediately upon unlocking the phone for some people.
 
MJedi said:
So I tried this, and the 6s Plus restarted. It seems to be okay now. I never thought of doing this because it never woke up or beeped when I plugged it in. I'm still going to take it to the Genius Bar to express my concern that the heat might have caused damage inside. It was too hot to touch. But thanks for the suggestion!


Now that you mention it, my wife did mention she couldn't even touch the Home Button/Touch ID. Is this a known issue?
Click to expand...
This is a very common software fault (we hope). There is a whole thread on here dedicated to it. It's happened to me twice now. Forcing a restart as mentioned above fixes the issue, what chip you have doesn't have a bearing on this
 
If you have 4 stores so close to your house, why don't you want into he store and explain your problem and they will probably let you be see, although you might have a wait.
 
metsjetsfan said:
Did you have a case on. Some cases cause overheating
Click to expand...
It's the Apple Leather Case. I doubt their own case would cause it.

docal97 said:
If you have 4 stores so close to your house, why don't you want into he store and explain your problem and they will probably let you be see, although you might have a wait.
Click to expand...
As I mentioned above, I'm still going to take it to the Genius Bar.

Let's leave the chip conversation out of this thread please. :cool:
 
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