Just spent an excrutiating hour on the phone to some 3 rep in South Africa.
A number of things held up progress -
First she was entering the last 3 digits of my card number as my verification instead of the 3 digits on the back of the card. She did this several times saying this is how it works - each time the card was refused until she eventually buckled to my suggestion of using the correct verification number.
Then, as I've only been with the bank for a year, she said I couldn't proceed.
Fortunately, I have another personal bank account, so could continue using that.
Then, as I have only lived at my current address for a year, she said I couldn't be accepted.
A few minutes on hold and suddenly she wants my current account and sort code to set up a direct debit.
Then all of a sudden she said "that's it completed" and the call ended.
No idea what I'm going to end up with - probably get a PAYG handset through my door in a couple of weeks (and no iPad 3G reception).
Worst system in the history of bad systems - no on-line option is unforgiveable in this day and age. Especially when the only option is to confront your customers with clueless people from the other side of the planet.
Anyway, hope I don't have to call them again too soon. Cancelling should be another laugh!
Wonder how long it will take to activate (it at all)...
